We use the product for load balancing. We use it to read, understand, and direct traffic.
Senior Site Reliability Engineer
A highly stable solution for load balancing, but the initial setup is complex
Pros and Cons
- "Stickiness is the most valuable feature of the product."
- "The solution’s GUI looks very old."
What is our primary use case?
How has it helped my organization?
The solution helps us to distribute the load.
What is most valuable?
Stickiness is the most valuable feature of the product.
What needs improvement?
The solution’s automation is not good. The solution’s GUI looks very old.
Buyer's Guide
F5 BIG-IP Access Policy Manager (APM)
November 2024
Learn what your peers think about F5 BIG-IP Access Policy Manager (APM). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The scalability of the product is high. I rate the scalability an eight out of ten. Seven people in my organization are using the product.
How was the initial setup?
The initial setup was complex.
What about the implementation team?
The deployment was done in-house.
What was our ROI?
We see an ROI on the solution.
What's my experience with pricing, setup cost, and licensing?
The product is very expensive.
What other advice do I have?
We have specific cookies with stickiness. The product should not be used for WAF. Overall, I rate the solution a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of consulting at a marketing services firm with 51-200 employees
Reliable, good for portal access, and can expand well
Pros and Cons
- "The portal access was very good."
- "The initial setup was complex."
What is our primary use case?
I primarily used the solution for portal access.
It was scalable.
The solution is stable and reliable.
What is most valuable?
The portal access was very good.
What needs improvement?
The initial setup was complex.
They could do a better job on the reporting and how we can use the data, provide more detail on the reporting logs, and show how we can export them and have graphical views. The reporting doesn't have graphical views, which makes things hard. You have basic reports that you can export, however, it's not that easy to use. The reporting needs to be improved a bit.
For how long have I used the solution?
I have used the solution for a couple of years.
What do I think about the stability of the solution?
It was very stable, the solution itself. However, the underlying software, the LTM software, had an issue when we deployed with the failover. The APM itself, the access policy manager, I find the solution a great, great tool. It's very stable. We used it for years and we deployed it for approximately more than 100 applications at the same time which is why it took so long to implement.
What do I think about the scalability of the solution?
For the organization I was working for, there are different solutions being used. I would say, in terms of the number of users, F5 was around 10,000.
It was scalable enough for our purposes.
Which solution did I use previously and why did I switch?
I did not use something previously, however, after using this solution I did use a different product.
How was the initial setup?
The initial setup was not easy. It was pretty complex.
I was the integrator. I worked as an integrator for the solution. I worked as an expert and it still took six to nine months to implement that.
Maintenance requires a team. It's not one person. It's a team that is managing not only APM. They were managing a component like a load balancer. They were managing network components. They were managing many other components. That team was a big team of maybe 15 to 20 people working across different profiles.
What about the implementation team?
I worked as an integrator and would implement the solution for clients.
What other advice do I have?
I’d rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
F5 BIG-IP Access Policy Manager (APM)
November 2024
Learn what your peers think about F5 BIG-IP Access Policy Manager (APM). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Cyber Security Solution Architect at a tech consulting company with 1,001-5,000 employees
A robust platform that enables our clients to do almost anything
Pros and Cons
- "Our customers have never complained about the stability"
- "Cloud services are something that F5 Access Policy Manager could do better"
What is our primary use case?
Due to COVID-19, almost all of our customers are buying the virtual edition now. Our customers use this solution for connecting people from home to the office. APM is security encrypted and allows them to create an SSO (through a third-party) so they can access just about anything they could from their office computer, under normal circumstances. Everything is in one portal, including your SAS application and on-premise application.
What is most valuable?
F5 is great for handling complex issues. Most of our big customers, including banks and insurance companies like it, because it's such a robust platform that enables them to do almost anything.
Also, the new GUI seems to be very quick and simple for users, and our customers appreciate speed.
What needs improvement?
Cloud services are something that F5 Access Policy Manager could do better. In the last two to three years, there has been a slight degradation in regards to their service. Another company bought them and from that point on, their service hasn't been the same.
I think it's a very mature product. I have known them for more than 10 years and I have yet to witness any scenario or use case that they are not capable of handling.
In order to reach more customers, their marketing could be better. They are a nice company but they are not aggressive like their main competitors; they are trying, but if they're serious, they need to focus on the cloud in order to compete with larger companies.
It would be nice if they would incorporate their own SSO solution, so you don't have to use a third-party. At the same time, customers don't want to pay for a service like Cisco Duo, mostly, they just want a free token.
For how long have I used the solution?
I have been selling APM for roughly two years.
What do I think about the stability of the solution?
Our customers have never complained about the stability. This solution is the key which allows our customers to work from home and it's very stable, it has to be.
What do I think about the scalability of the solution?
This solution is also very scalable. Due to COVID-19, companies have had to move from, say, 100 concurrent users, possibly up to 500 or more, and it still works very well.
What's my experience with pricing, setup cost, and licensing?
Recently, they have simplified their licensing. Two years ago it was much more complex. It's very simple for our customers to understand; however, the cloud is not simple because it's per consumption, so you don't know in advance how much you're going to pay.
What other advice do I have?
Due to a bug issue, some customers felt they needed to upgrade to protect themselves from hackers. Thankfully, our security vendors advised us on this issue. They told us the risks and spent a few days updating our software. For this reason, they are a vendor I can trust.
Honesty is important because there are a lot of allocation websites, personal information, and data at stake.
Overall, on a scale from one to ten, I would give F5 Access Policy Manager a rating of nine.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Engineer at a non-profit with 1-10 employees
Reliable and scalable but needs better reporting
Pros and Cons
- "The solution is stable and reliable."
- "The solution is quite costly."
What is our primary use case?
We primarily use the solution for access management.
What is most valuable?
The solution is stable and reliable.
The scalability is good.
What needs improvement?
The solution is pretty technical.
The initial setup is complex.
The solution is quite costly.
The solution could offer better reporting.
The management aspect of the solution needs improvement.
For how long have I used the solution?
I've used the solution for one year.
What do I think about the stability of the solution?
The product is stable. I haven't noticed any bugs or glitches and I haven't seen it crash or freeze. It seems to be reliable and the performance is good.
What do I think about the scalability of the solution?
The solution can scale if a company needs to expand it. It's not a problem.
How are customer service and technical support?
I've been able to work with technical support in the past and I have had positive experiences. When we have issues, they help. We are satisfied with their services.
How was the initial setup?
The initial setup is not very straightforward or easy. It's complex.
What about the implementation team?
I can handle the initial setup myself. I do not need the assistance of an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. It's not a cheap product.
You do need to pay extra for certain features and services.
What other advice do I have?
Our company didn't use F5 ourselves, however, we sell F5 products. We're resellers.
Overall, I would rate the solution at a seven out of ten.
I'd recommend this solution to other users and companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Technical Staff at a tech services company with 11-50 employees
A stable and reliable product that is easy to implement and configure
Pros and Cons
- "The tool is reliable and easy to configure."
- "The technical support’s response time must be improved."
What is most valuable?
The tool is reliable and easy to configure. It works with many vendors for authentication purposes. It also helps with applications that require authentication. It is a very good product.
What needs improvement?
The technical support’s response time must be improved.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is scalable. We can start with a small license. Depending on our needs, we can scale up to bigger installations. It is very easy to upgrade if we are using a VM. Scaling will be difficult if we have hardware. For example, if we buy a 2600 series and then decide to increase the number of users, we can’t do it. We must buy another hardware device.
How are customer service and support?
The technical support must be improved.
How would you rate customer service and support?
Neutral
How was the initial setup?
The product is easy to implement.
What other advice do I have?
People who want to implement the product must ask for a POC and see if it fits their network needs. F5 is more than happy to provide a POC with a partner. We can check if everything is okay and decide whether they must buy the solution. My customers are fine with the functionalities that F5 provides. Overall, I rate the solution an eight and a half out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Presale Engineer at a comms service provider with 11-50 employees
Easy to install, simple to use, and the SSL VPN is good
Pros and Cons
- "This is a product that is easy to install and integrate, and it is simple to use."
- "The price of this product can be improved."
What is most valuable?
This is a product that is easy to install and integrate, and it is simple to use.
The most valuable feature is the SSL VPN.
It allows you remote access to applications, such as those from Microsoft, as well as to our internal website.
What needs improvement?
The price of this product can be improved.
For how long have I used the solution?
We have been using F5 APM for one year.
What do I think about the stability of the solution?
The stability is okay.
What do I think about the scalability of the solution?
Scalability depends on the office and the number of remote users. We have about 50 users.
How was the initial setup?
Using the documentation available on the website, it was easy to set up.
What other advice do I have?
The F5 Access Policy Manager is something that I have experience with and I am happy with it. This is a product that I can recommend for others.
At this point, we don't have requirements beyond what this product provides, so I cannot think of any additional features that it needs.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Download our free F5 BIG-IP Access Policy Manager (APM) Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
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