What is our primary use case?
Forcepoint is a next-generation firewall, we are using it as a firewall for one of our customers, which includes one data center and 95 branches. Using the SD-WAN feature on Forcepoint NGFW, we provide a secure connection from all the branches to the data center.
What is most valuable?
We like the scalability of Forcepoint because, with the Forcepoint NGFW solution, we can scale anything. The solution has central management, so we can manage all the branches and devices centrally in one controller. This also allows the customer to manage the solution centrally.
Forcepoint comes with the SD-WAN feature, which connects all the branches and devices to the data center with a central connection. We bypass using a VPN or IPsec or anything like that because Forcepoint can do it automatically. Also, one of the controller benefits is that it can monitor the tech, meaning all the devices that are managed by Forcepoint.
What needs improvement?
I think some of the customers who already use Forcepoint will benefit from using SD-WAN because it has features like auto-scaling, but I think the auto-scaling needs improvement since only Forcepoint NGFW comes with the SD-WAN solution. Plus, auto-scaling is an important tool and it still may not be good enough for some customers, so I think there is room for more improvement in the auto-scaling feature in SD-WAN.
We have also gotten a slow response from technical support when we experienced hiccups, errors, and bugs. I think there is a lot of room for improvement in the support capabilities.
For how long have I used the solution?
My company has been using the solution for about one year.
What do I think about the stability of the solution?
For a simple deployment with simple requirements, like firewall blocking and connecting to the LAN or data center, the stability of the device is quite good. However, when it comes to a complex deployment, the rules, firewall features, SD-WAN core features, and auto-scaling can cause the device to be not quite stable.
What do I think about the scalability of the solution?
We like the scalability of Forcepoint because with the Forcepoint NGFW solution, we can scale anything. However, I think there is room for more improvement in the auto-scaling feature in SD-WAN.
How are customer service and support?
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of course, other products have issues too, but they have good support that helps us deliver a solution to the customer. With Forcepoint, however, the technical support is slow and I think the support team needs to be improved.
How was the initial setup?
The installation is quite simple, but when it comes to configuration we need to know why the customer is implementing the solution. Firewalling or connecting other branches is a simple configuration but with something like auto-scaling or antivirus, Forcepoint needs to be more straightforward.
What about the implementation team?
I think we deployed a data center in a half-day, so you can deploy the controller or the data center in about a day. The time it takes to activate and configure each branch varies, and may range from 15-40 minutes. Once we activate the solution and set it up for the customer, they connect it to the internet with our password and can begin working. Overall, I think one week is more than enough time for a thorough deployment.
What's my experience with pricing, setup cost, and licensing?
There are some options for licensing. I think usually the licenses are valid for three years, but in my country we only have the option of a one-year license. The license is gauged on the requirements and the controller. There is a basic license and an advanced license, which offers more protection for antiviruses, like web category filtering.
What other advice do I have?
I think Forcepoint is a good simple solution for firewalling. Because of the instability we faced within our project, which I think can be common with Forcepoint, I would only recommend this solution for a retail business with minimal, non-complex requirements. If you need more SD-WAN features, like auto-scaling, I don't think I would recommend Forcepoint.
I would rate this solution as a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner