GoodAccess Reviews

Our IT admin and the whole company use it for geolocation. They need to access different websites located within the US, and outside instructions are barely necessary to share. The whole team almost does not need support, really. Once they log in, they can visit the sites with specific locations to do their daily work. 

This product does not slow down the speed or work tasks for other sites either. Users can rely on the VPN for all their work which is 90% web-based. So far, no big issues have been reported and the integration was easy.

GoodAccess VPN has been a transformative addition to our company, particularly in the realm of online casinos. Its impact on our operations cannot be understated. With the burgeoning online casino industry, security and accessibility are paramount, and GoodAccess has excelled in both areas.

The VPN's robust security features have fortified our sensitive data and customer information. In the world of online casinos, where financial transactions and personal data flow freely, safeguarding against cyber threats is non-negotiable. GoodAccess' encryption and secure tunneling ensure that our users' data remains confidential and protected from potential breaches. This heightened security has boosted our customers' trust in our platform, leading to increased engagement and loyalty.

The most valuable features of GoodAccess VPN are its robust security measures and enhanced accessibility. 

Its encryption safeguards sensitive data vital in the online casino industry, fostering user trust. 

The ability to bypass geo-restrictions ensures global reach and collaborations. 

Additionally, the VPN's role in facilitating remote work has improved internal efficiency. 

However, while its benefits are evident, a holistic security approach is crucial to address potential vulnerabilities. We love to use it.

While GoodAccess VPN offers substantial benefits, there are areas for improvement. 

Enhancing the user interface and experience could make it more intuitive for all users. 

Additionally, expanding server coverage in diverse regions would further enhance accessibility. 

In the next release, incorporating advanced threat detection and prevention mechanisms would elevate its security capabilities. 

Integration with multi-factor authentication could provide an extra layer of protection. 

Continuous updates to address emerging cyber threats and seamless cross-device compatibility would make GoodAccess even more indispensable.

I've used the solution for almost two years.

We've had almost zero issues.

The scalability is great.

We did not previously use a different solution.

Talk to their team directly; they are friendly and great at explaining.

We did look at Nord and Express VPN.

I'd recommend the solution to others.

Our main use case for GoodAccess is to provide our technical team with a trusted network point-to-point between their team and the remote infrastructure. For this purpose, GoodAccess provides a gateway and a connector to our cloud provider that allows us to perform all kinds of operations with our infrastructure in a simple and secure way.

In addition, we use it for continuous browsing via a VPN gateway with threat security enhancing the security of all technical equipment.

All this combined with dual-factor access to all equipment is very good.

GoodAccess has significantly improved security in our organization. 

First and foremost, access to the servers through SSH, RDP, or the database is much more secure. Within the cloud infrastructure, there is only one public subnet. The rest of the private accesses of the infrastructure are only accessible from the VPN.

The work of security administrators and the work of checking for unauthorized access has been greatly reduced. The number of unauthorized access attempts to critical private infrastructure is zero.

The feature we have found most valuable has been point-to-point protection.

The Cloud Connector allows you to connect your private cloud networks to the GoodAccess Gateway. In our case, we directly connect the cloud connector to the AWS VPN so you actually have point-to-point security from the developer's computer to the application server or data center.

Working with the gateway provides us with a dedicated IP that simplifies working with firewalls and IP restrictions.

Threats that can be blocked also in order to provide extra security for worker connections.

The speed of work under the VPN is similar to the speed of the network without the VPN.

There are some improvements needed. These are really minor improvements, generally related to interface details that do not influence our GoodAccess purchasing decision.

The interface information could show more information about how threats have occurred. Right now, it only shows basic threat information.

Traffic through the gateway could also be improved.

Also, the traffic passing through the cloud connection to the infrastructure could be more detailed. On certain occasions, in our case, AWS sends a connectivity loss notification that is not reflected in the GoodAccess activity dashboard.

I've used the solution for two years.

Previously, we had used only private IP gateway solutions and not a global solution. We decided to change to improve security.

The cost of a service like this is not cheap, to be fair.  That said, security has a cost and in this case, the ease of use benefits us.

This was really our first choice. We did not look at other options. We thought about changing and trying others, however, it finally convinced us that this solution was the best option.

We use GoodAccess to ensure remote access to our office environment is safe, easy, and highly usable. GoodAccess enables us to easily manage and monitor our devices (cameras, printers, employee PCs). 

On the one hand, GoodAccess very elegant interface and real-time data monitoring feature where you can have an overview of everything that is going on. A firewall is embedded into the apps, so when using mobile devices or PCs GoodAccess will try to filter out all dangerous websites that can harm the user.

The combination of these features helps us meet our primary goal of providing employees with secure and convenient remote access to our essential systems from anywhere in the world. 

The IT support has simplified management using GoodAccess, and the network and systems are very easy to manage. Provide a sense of security since I know that the files and folders that I am working on are being transferred securely therefore increasing the data security of our environment. 

It was a cost-effective solution and fast setup, and no external hardware was needed to set it up. 

The most valuable aspects of the solution include:

- The ability to see all the current data traffic in real-time, and a personal firewall is built into this
- Apps look very nice and are friendly to use 
- We can easily manage and monitor many of our network and remote devices: cameras, printers, PCs
- Even when visiting dangerous websites, it's automatically protecting users/devices
- Data security of our whole environment has been enhanced
- No extra hardware is needed, and it is very easy to set up
- It's cost-effective for our needs
- Simplified and easier to manage for IT, systems, and networks.
- Being able to route different gateways to different devices
- There's stable connectivity of the VPN without sacrificing too much speed

For small organizations, it works great. However, the larger the organization, the more scalable the pricing model, the better, since gateways can be very expensive if an organization needs multiple gateways. 

An area for improvement is live chat support. While having a live chat feature available for immediate help would have been a benefit, it is not a significant aspect. 

There's app compatibility for older Mac OS versions and no Linux app. For those with Linux clients, they can use the web browser extension or the Android app

I've been using the solution for over eight months now.

Support can sometimes take a bit of time to get a response, however, overall, they are very helpful and always there to assist. 

Positive

We use the Virtual Private Network (VPN) for remote work. We have both offices at different locations and also team members working from home. The requirements for security are equal independent of the location. We use Windows, MacOS, and Linux environments. 

GoodAccess replaces an OpenVPN Server solution that we at first had on-premise and that required a location with a public static IP address. We later moved this installation to cloud hosting, but the price and maintenance made us look for a complete service - and GoodAccess was a match.

With this solution, we can focus on what is important, wherever we are.
Earlier, we spent time on maintaining an internal VPN server. The cheapest solution was the on-premise solution with an OpenVPN server, however, our ISP suddenly put a huge price tag for static IP. 

We moved the server to a cloud host yet we spent too much time managing the platform. We also realized that global access could be an issue with a self-hosted VPN server. GoodAccess has this covered as part of their platform, i.e. you can set up multiple VPN entries/proxies in different countries.

The solution has easy-to-use administration and offers an easy implementation. We have users coming and going and GoodAccess makes it simple to manage this. 

Earlier we had very complicated license management since we ditched the open-source version of our OpenVPN server. When users were coming and going we spent a lot of time setting up their profiles again. Also, the installation on the client is much easier with GoodAccess since all users have their own login to the admin web page and can self-service their installation.

The price tier is not suited for small teams. The lowest price tier for teams includes too many features. It would be better to pay for the features you really need.

The features of the platform have changed. Our initial requirement was just a static IP address but over the years we have expanded our use case and now use more features. That said, in the price tier there is included lot of stuff that we find irrelevant. 

Adding a single user to the tier instead would be ideal. Our tier has too many users. Our needs never exceed five active users at the same time.

I've used the solution for three years.

The uptime is really good. There has been no major downtime in three years.

Technical support is very helpful and quick.

Positive

We used a self-hosted OpenVPN server.

We pay more in monetary terms with this solution than before. That said, the fact that it just works and we can focus on the real work we do. That makes the ROI for us.

If you want a solution that just works and you are willing to pay a premium price for it, this is the solution you are looking for.

We evaluated others three years ago. There was a lot of competition at that time.

So far the solution has been good. At this point, we do not bother evaluating other solutions.

We needed to find a replacement VPN for our distributed team. We use GoodAccess to simplify our network management needs. By configuring systems within the GoodAccess dashboard, we are able to simplify the deployment of new systems or changes to our current systems. 

We wanted to have the ability to use port forwarding which GoodAccess provides. There were several other features that we did not end up using to their fullest extent due to our needs being different, however, I am sure that the entire application is made with the highest quality and care.

With other VPNs that we have used, the interface was difficult or the VPN did not allow split tunneling or one of the other features that we needed as an organization. We needed to reduce the cost of our VPN solution and simplify the setup of new team members. 

GoodAccess simplified our infrastructure and how we interact with clients. With its feature set, it has also made it easier on the budget too. 

The interface is simple and intuitive to use so setup is also quicker and easier. Overall it has been a good move.

We primarily use GoodAccess as a VPN provider. Over the years since subscribing to GoodAccess though and as they have expanded their feature set, we have implemented a few other features. 

I like the ability to configure the shared system in a central location that I can then open up to specific team members as they need access. Port forwarding has also been a feature that we have used recently to help configure SSH access to internal systems. 

I like the ability to centrally determine access controls with the access control tab in the dashboard.

When we first subscribed to GoodAccess, the cost was per seat, and that worked best for our situation. Many other VPN providers had minimum seat requirements to be able to access specific features. This past year, I did not like having to purchase an upgrade to a plan with a minimum number of seats to get the features we needed. We do not use all of the seats, so it feels like that could be a better experience for the customers. Small businesses sometimes need features in a VPN solution that bigger companies typically use, however, without the number of seats.

I've used the solution for two or more years.

Overall, it has been very dependable. There have been a couple of hiccups in the service. That said, it is good overall.

It has been as scalable as we have needed to both increase or decrease our team size.

We previously used NordLayer VPN.

It has been well worth the investment.

I'd advise other users to get what they need and nothing more.

We evaluated NordVPN, TorGuard VPN Service, Cisco AnyConnect, OpenVPN, Perimeter 81, ExpressVPN, TunnelBear, and PureVPN.

Our main use case for this solution is ensuring a stable internet connection. 

Our applications perform best when connected to the VPN. The static VPN is vital in our security groups, allowing access by whitelisting its IP. In a broader sense, this setup boosts our operational efficiency and ensures a safer environment for our systems and data. 

The VPN's stability and its role in securing our network against threats are crucial within our environment, ensuring optimal performance and a secure pathway for data transmission.

GoodAccess has significantly enhanced our organization by resolving a persistent challenge. Previously, we faced constant struggles adapting to the dynamic IP addresses from our ISP, necessitating frequent modifications in security rules. 

This often led to tool malfunctions due to unstable connections. However, since implementing GoodAccess, these issues have ceased. Its stable connectivity and ability to manage dynamic IPs seamlessly have streamlined our operations. 

Now, we experience fewer disruptions, ensuring our tools remain functional, and security rules stay consistent despite IP changes. As a result, GoodAccess has remarkably improved our efficiency and reliability.

The most valuable features in GoodAccess for us are the static IP, stable agent, Microsoft SSO, MFA, and access control. 

The static IP ensures consistent access, which is crucial for our security setup. The stable, well-built agent guarantees reliable connectivity, reducing downtime. 

Microsoft SSO and MFA enhance security by simplifying login and adding layers of authentication. 

Access control allows us to manage permissions efficiently, ensuring secure and tailored access. 

Overall, these features collectively fortify our network, streamline access, and significantly bolster our organization's security posture.

The product could improve by extending its chat support beyond 8-5 CET, Monday to Friday, to a 24/7 service for better accessibility and immediate assistance. 

Additionally, integrating the WireGuard protocol into the agent and providing a WireGuard tunnel option would enhance the product's versatility and security, meeting the needs of users seeking this specific protocol for improved connectivity and data protection. 

These enhancements would elevate the product's overall appeal and functionality, catering to a wider range of users and their preferences for support availability and advanced security protocols.

I've used the solution for one year and seven months. 

The product doesn't give us issues; it connects quickly and is stable throughout.

The solution is scalable; you can add more licenses as your team increases.

Support is good, and happy to help. The issue is that availability is limited.

Positive

We did not use a different solution previously.

The setup is straightforward; they assisted us with the Microsoft SSO.

We handled the setup in-house and got some help from the support team.

We witnessed an ROI after about three months. It offers good value for money.

The setup is low-cost and easy. They offer a small team licensing package for five people. 

We also evaluated ExpressVPN and NordVPN. 

In our company, we are developing software solutions for multiple corporations. Some of these corporations are giving access to internal systems using only an approved VPN, and only in the same country as the offices. In this case, these are the requirements we needed from GoodAccess:

1. Static IP

2. In a country that is not a main site (main competitors are not offering IPs from this country)

3. Multiple users connected simultaneously from desktops and mobile devices

4. High availability and high speed

GoodAccess is allowing us to give first-hand support and access to critical client systems, in a secure way.

We have a few employees using GoodAccess VPN and each has their own needs, including different operation systems, different devices (desktop/mobile), and OpenVPN Client installed on a router.

GoodAccess has ready configurations and ready clients to be installed on multiple device types.

The high availability support of GoodAccess is giving us the ability to proxy to raise the quality of service we give to our clients.

There are a few features I found valuable.

First of all, the spread of hosts around the globe is better than the main competitors as they are reaching countries where it's hard to get Static IP from a company providing a whole solution such as GoodAccess.

Second, The onboarding of the console management is very fast. Fortunately what we need is granular permission, based to allow users to have their own credentials and access to our dedicated service, and the weekly report is a huge bonus assisting us in discovering who's not using the tool and giving access to someone else on the team without harming the productivity.

I would like to see more products in the scope of cyber security, antivirus, etc.

There also can be a better view of which type of communication is going through the system.

Another thing that could be good would be to allow us to understand networking risks or alerts if case someone not authorized has access to the system.

Overall, the existing functionality is good, yet always better for each release to use the most updated security measures and utils installed.

I've used the solution for six months.

The stability is good.

The scalability is good.

We had two cases with technical support; both were solved super fast and in near real-time.

Positive

I've never used a different solution.

The ROI is still too early to determine.

I'd advise users to buy the license for the number of concurrent users needed and not by the size of the team.

I also evaluated NordVPN, Express VPN, and CyberGhost.

We are a fully remote team of product owners, DevOps, developers, and scrum masters with different requirements to access different environments of the platform. 

In particular, some critical service providers' external systems like massive e-mail or SMS providers need to be protected as they are attractive to hackers. Also, the test environment has tools that may reveal internal information about the platform. 

Therefore, to have the capacity to manage teams and to provide granular permissions to each team member is a "must" for us. 

Good Access allows the configuration of the apps each team member uses. It has MFA access and what gateways are available, and access control cards can be used where it is possible to group users and assign specific systems they can use. 

This granularity helps us to provide the minimum access needed to execute specific tasks for each role. 

Also, we have outsourced contractors for software development. Creating a new account, onboarding a new team member, or blocking the account when her/his task is completed is very easy and straightforward.

The app launch functionality is great. It is convenient for the team member in her/his daily tasks. For new team members, it is great as they have all the tools required at hand - making the onboarding process easier. Creating new systems is also very easy.

The dashboard is pretty sleek and complete. It is clear "who" is connecting from "where" and if it is needed to analyze user behavior in detail the logs are helpful and allow us to detect missing spots in our security scheme. For example, being able to order user sessions by data transfered helps to check any potential data loss.

There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN. This may impact the work of some roles working with big files like designers. 

Also, QA analysts claim that tests show longer response times when executing load-testing scripts with Jmeter and several concurrent users. As the QA environment may leak important internal information, we needed to create a pre-production environment to execute the load testing jobs.

I've been using the solution for one year.

Stability is great! We have not experienced any availability problems.

It needs better bandwidth. Sometimes users notice a slow connection to the protected systems. 

I have not needed to ask for help from technical support. I receive email notifications of service usage, price changes, and other different topics. It has been a good experience so far.

Positive

We previously used AWS native VPN and Proton VPN.

The setup is pretty easy, I did it myself with no external help. There is very low maintenance needed after that.

We did not need any external help.

As we have critical systems that impact the whole business (life or death matter), using the basic approach of impact and risk, I may say we recover the investment in six months as we are a small startup. 

The cost is billed annually and the second year for the basic plan had a big increment. It is important to monitor this, the information in the application is transparent and easy to find.

We also evaluated SurfShark and Nord Layer.