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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

GoodAccess has significantly improved security and simplified infrastructure interactions with clients.
Management of security and auditing for unauthorized entries has been substantially diminished.
The VPN has enhanced internal efficiency by facilitating effective remote work.
GoodAccess allows first-hand support access to critical client systems securely.
Access control efficiently manages permissions, ensuring secure and tailored access.

CONS

This past year, there was a requirement to purchase an upgrade to a plan with a minimum number of seats to get the needed features, resulting in unused seats.
The logs do not go back very far.
There could be a better view of which type of communication is going through.
The installable app's occasional bugs have caused disruptions for some users, impacting smooth usage.
The pricing structure is not suited for small teams and could benefit from more refined scalability calculations.
 

GoodAccess Pros review quotes

Hal Lightwood - PeerSpot reviewer
Aug 15, 2023
GoodAccess was the only hosted VPN solution we found for a reasonable cost that allowed us to establish a site-to-site VPN network for hundreds of locations across the country.
Bruce Fritzen - PeerSpot reviewer
Aug 30, 2023
This simple, stable, affordable VPN solution scaled with us over the first year of use, allowing for an expansion of remote/hybrid workers to remotely access key systems otherwise restricted to our internal office network.
Tempreviewer D - PeerSpot reviewer
Aug 27, 2023
Static IP Addresses with multiple gateway options per team allow us to set up different teams with different network accesses.
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
JF
Sep 14, 2023
Their user interface is intuitive as it is easy to navigate.
Frank Goldman - PeerSpot reviewer
Jun 6, 2024
The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways.
PM
Sep 7, 2023
The dashboard is pretty sleek and complete.
reviewer9017451 - PeerSpot reviewer
Aug 22, 2023
GoodAccess VPN has brought a transformative shift to our organization, notably enhancing collaboration and enabling seamless remote work.
AO
Sep 26, 2023
The solution has easy-to-use administration and offers an easy implementation.
SK
Dec 18, 2023
Access control allows us to manage permissions efficiently, ensuring secure and tailored access.
reviewer262616 - PeerSpot reviewer
Aug 14, 2023
We love the simple interface and speed and reliability of the system.
 

GoodAccess Cons review quotes

Hal Lightwood - PeerSpot reviewer
Aug 15, 2023
The logs do not go back very far.
Bruce Fritzen - PeerSpot reviewer
Aug 30, 2023
The latest upgrade to the Windows version of the app (unconfirmed on the Mac client) adds some unnecessary stylized animation to the GUI.
Tempreviewer D - PeerSpot reviewer
Aug 27, 2023
Adding one user at a time to the package as compared to blocks of five would be helpful. Currently, we end up with empty seats on our plans.
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
JF
Sep 14, 2023
It is worth mentioning that we do experience disconnects on rare occasions.
Frank Goldman - PeerSpot reviewer
Jun 6, 2024
We are having a problem with accessing Microsoft Copilot while connected. GoodAccess is working on the issue, but fixing this will be a help to us. There is nothing else at the moment that we need to have improved for our usage.
PM
Sep 7, 2023
There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN.
reviewer9017451 - PeerSpot reviewer
Aug 22, 2023
The installable app's occasional bugs have caused disruptions for some users, impacting smooth usage.
AO
Sep 26, 2023
The price tier is not suited for small teams.
SK
Dec 18, 2023
The product could improve by extending its chat support beyond 8-5 CET, Monday to Friday, to a 24/7 service for better accessibility and immediate assistance.
reviewer262616 - PeerSpot reviewer
Aug 14, 2023
It would be useful to see the weekly usage information within the program itself and a dashboard for all usage data.