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reviewer2276541 - PeerSpot reviewer
Frontend Developer at Double Dot
User
Top 20
Great support, good VPN capabilities and user-friendly
Pros and Cons
  • "Their user interface is intuitive as it is easy to navigate."
  • "It is worth mentioning that we do experience disconnects on rare occasions."

What is our primary use case?

We use the solution to connect to our database as part of our process. Our process requires us to use a VPN before connecting to our database. This is done primarily to have an additional layer of security while also preventing unauthorized access to our database that has sensitive information on our own company and our clients.

It is also done to adhere to the ISO Policy. 

Another added benefit of this is that we will be able to gain access to our databases regardless of where we are as the VPN would grant us access and reroute us to the database without getting blocked.

How has it helped my organization?

It saved a lot of time in terms of setting up a VPN service. 

It is easy to use while being secure enough to give us peace of mind. 

With it being user-friendly, it is accessible to both tech-savvy and those who are new to our company. Their user interface is intuitive as it is easy to navigate. 

Regarding security, using GoodAccess VPN has made us more aware of the need for good security measures to help protect our business and our clients' data too. 

What is most valuable?

The ability to contact their customer support when we need assistance is easy. We get quick and prompt replies in a timely fashion. They are definitely what we are looking for in customer support services. Not to mention, the support is very knowledgeable. They have been able to answer all of our questions and rid us of any doubts that we have. Doing this in a responsive and timely fashion while being accurate and concise in their information has saved us so much time. 

Other than that, their VPN service is great. Getting an extra layer of security without the drawback of losing speed is a plus.

What needs improvement?

Not much can be improved. It is worth mentioning that we do experience disconnects on rare occasions. It's not often enough to turn us off from GoodAccess, however, it'll be good if this is completely eliminated. It isn't a huge issue that would require them to pour precious time and resources into fixing it. Another thing is the feature of a kill switch. A comprehensive kill switch that works system-wide would enhance security, as in the case of a rare VPN connection drop. The kill switch would ensure that there are no data leaks that could be costly to us.

Buyer's Guide
GoodAccess
November 2024
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

We've used the solution for more than one year.

What do I think about the stability of the solution?

We haven't had any major disconnects or data loss. It's pretty stable in my book.

What do I think about the scalability of the solution?

The product can be used in multiple scenarios with tons of features. Scalability is really good - more than what I expected.

How are customer service and support?

Support is excellent. They offer prompt and helpful responses. What we were getting from GoodAccess customer support has been positive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The initial setup is straightforward. We were able to figure out how to set it up without going through online forums. The onscreen texts and steps were more than sufficient.

What about the implementation team?

We set up the product in-house. Our team member has experience in this.

What was our ROI?

The importance of ROI for us is pretty neutral. It is a requirement in our processes to have a VPN service.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive. New users should consider giving GoodAccess a shot.

Which other solutions did I evaluate?

We did check out Nord VPN.

What other advice do I have?

It has been smooth sailing so far; we would definitely recommend the product to others.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2269710 - PeerSpot reviewer
Chief Technology Officer at Smart Voting
User
Good granularity and functionality with an excellent dashboard
Pros and Cons
  • "The dashboard is pretty sleek and complete."
  • "There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN."

What is our primary use case?

We are a fully remote team of product owners, DevOps, developers, and scrum masters with different requirements to access different environments of the platform. 

In particular, some critical service providers' external systems like massive e-mail or SMS providers need to be protected as they are attractive to hackers. Also, the test environment has tools that may reveal internal information about the platform. 

Therefore, to have the capacity to manage teams and to provide granular permissions to each team member is a "must" for us. 

How has it helped my organization?

Good Access allows the configuration of the apps each team member uses. It has MFA access and what gateways are available, and access control cards can be used where it is possible to group users and assign specific systems they can use. 

This granularity helps us to provide the minimum access needed to execute specific tasks for each role. 

Also, we have outsourced contractors for software development. Creating a new account, onboarding a new team member, or blocking the account when her/his task is completed is very easy and straightforward.

What is most valuable?

The app launch functionality is great. It is convenient for the team member in her/his daily tasks. For new team members, it is great as they have all the tools required at hand - making the onboarding process easier. Creating new systems is also very easy.

The dashboard is pretty sleek and complete. It is clear "who" is connecting from "where" and if it is needed to analyze user behavior in detail the logs are helpful and allow us to detect missing spots in our security scheme. For example, being able to order user sessions by data transfered helps to check any potential data loss.

What needs improvement?

There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN. This may impact the work of some roles working with big files like designers. 

Also, QA analysts claim that tests show longer response times when executing load-testing scripts with Jmeter and several concurrent users. As the QA environment may leak important internal information, we needed to create a pre-production environment to execute the load testing jobs.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

Stability is great! We have not experienced any availability problems.

What do I think about the scalability of the solution?

It needs better bandwidth. Sometimes users notice a slow connection to the protected systems. 

How are customer service and support?

I have not needed to ask for help from technical support. I receive email notifications of service usage, price changes, and other different topics. It has been a good experience so far.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used AWS native VPN and Proton VPN.

How was the initial setup?

The setup is pretty easy, I did it myself with no external help. There is very low maintenance needed after that.

What about the implementation team?

We did not need any external help.

What was our ROI?

As we have critical systems that impact the whole business (life or death matter), using the basic approach of impact and risk, I may say we recover the investment in six months as we are a small startup. 

What's my experience with pricing, setup cost, and licensing?

The cost is billed annually and the second year for the basic plan had a big increment. It is important to monitor this, the information in the application is transparent and easy to find.

Which other solutions did I evaluate?

We also evaluated SurfShark and Nord Layer.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
GoodAccess
November 2024
Learn what your peers think about GoodAccess. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer2252475 - PeerSpot reviewer
CEO/Founder at Technopath
User
Top 20
Fortifies security, facilitates uninterrupted browsing, and allows for dual-factor access
Pros and Cons
  • "The task of managing security and auditing for unauthorized entries has been substantially diminished."
  • "The interface could provide more extensive information regarding the occurrence of threats. Currently, it only displays rudimentary threat data."

What is our primary use case?

Our primary application of GoodAccess is to establish a reliable point-to-point network connection between our technical crew and the distant infrastructure. It serves as a bridge, connecting us to our cloud service provider, thus enabling seamless and secure operations with our infrastructure.

Additionally, it also facilitates uninterrupted browsing via a VPN gateway embedded with threat security, which significantly boosts the protection of our technical equipment.

The icing on the cake is the dual-factor access it offers to all devices, which we find to be highly effective.

How has it helped my organization?

GoodAccess has brought about substantial enhancements in our organization's security.

Primarily, it has fortified the safety measures while accessing servers through SSH, RDP, or the database. In the entire cloud framework, there's only a single public subnet, while the remainder of the private entry points can only be accessed through the VPN.

The task of managing security and auditing for unauthorized entries has been substantially diminished. Furthermore, unauthorized access attempts to critical private infrastructure have been completely eradicated.

What is most valuable?

The most beneficial feature we've discovered is point-to-point security. GoodAccess' Cloud Connector lets you seamlessly link your private cloud networks to its Gateway. For us, we directly tie the cloud connector with the AWS VPN, creating a secure point-to-point connection from the developer's computer to the application server or data center.

Using the gateway equips us with a dedicated IP, making firewall management and IP restrictions simpler to handle.

Added to that, there's the capacity to block threats, providing an additional layer of protection for worker connections. Interestingly, the VPN doesn't compromise network speed - it's nearly identical to operating without the VPN.

What needs improvement?

There are minor enhancements required for GoodAccess, primarily concerning interface details that do not affect our decision to purchase the product.

The interface could provide more extensive information regarding the occurrence of threats. Currently, it only displays rudimentary threat data.

The traffic flow through the gateway could also be made more efficient.

Additionally, the details of the traffic traversing through the cloud connection to the infrastructure could be further elaborated. In certain instances, for us, AWS emits a connectivity loss alert that is not represented on the GoodAccess activity dashboard.

For how long have I used the solution?

I've used the solution for two years.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

What's my experience with pricing, setup cost, and licensing?

A service of this nature comes at a substantial price. However, it's essential to remember that security comes with a cost, and in this instance, the convenience and ease of use justify the expense.

Which other solutions did I evaluate?

We also evaluated Nord VPN.

What other advice do I have?

GoodAccess was our primary choice right from the beginning. We didn't consider other alternatives. Although we contemplated switching and experimenting with other options, we ultimately became convinced that this solution was indeed the best choice for us.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jan S. - PeerSpot reviewer
Digital Product Manager at News and Media Holding a.s.
User
Great static IP and speed but has some bugs
Pros and Cons
  • "The most valuable aspects of the solution are the static IP and speed."
  • "I've found some bugs."

What is our primary use case?

Our servers did not have a public and static IP. With GoodAccess, now we do.                              

How has it helped my organization?

All our user server tools are now online.

What is most valuable?

The most valuable aspects of the solution are the static IP and speed.

What needs improvement?

I've found some bugs. 

For how long have I used the solution?

I've used the solution for less than a year.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

Which other solutions did I evaluate?

I did evaluate OpenVPN.

What other advice do I have?

I would also welcome some cheaper variants.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user