GoodAccess Reviews

We are a fully remote team of product owners, DevOps, developers, and scrum masters with different requirements to access different environments of the platform. 

In particular, some critical service providers' external systems like massive e-mail or SMS providers need to be protected as they are attractive to hackers. Also, the test environment has tools that may reveal internal information about the platform. 

Therefore, to have the capacity to manage teams and to provide granular permissions to each team member is a "must" for us. 

Good Access allows the configuration of the apps each team member uses. It has MFA access and what gateways are available, and access control cards can be used where it is possible to group users and assign specific systems they can use. 

This granularity helps us to provide the minimum access needed to execute specific tasks for each role. 

Also, we have outsourced contractors for software development. Creating a new account, onboarding a new team member, or blocking the account when her/his task is completed is very easy and straightforward.

The app launch functionality is great. It is convenient for the team member in her/his daily tasks. For new team members, it is great as they have all the tools required at hand - making the onboarding process easier. Creating new systems is also very easy.

The dashboard is pretty sleek and complete. It is clear "who" is connecting from "where" and if it is needed to analyze user behavior in detail the logs are helpful and allow us to detect missing spots in our security scheme. For example, being able to order user sessions by data transfered helps to check any potential data loss.

There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN. This may impact the work of some roles working with big files like designers. 

Also, QA analysts claim that tests show longer response times when executing load-testing scripts with Jmeter and several concurrent users. As the QA environment may leak important internal information, we needed to create a pre-production environment to execute the load testing jobs.

I've been using the solution for one year.

Stability is great! We have not experienced any availability problems.

It needs better bandwidth. Sometimes users notice a slow connection to the protected systems. 

I have not needed to ask for help from technical support. I receive email notifications of service usage, price changes, and other different topics. It has been a good experience so far.

Positive

We previously used AWS native VPN and Proton VPN.

The setup is pretty easy, I did it myself with no external help. There is very low maintenance needed after that.

We did not need any external help.

As we have critical systems that impact the whole business (life or death matter), using the basic approach of impact and risk, I may say we recover the investment in six months as we are a small startup. 

The cost is billed annually and the second year for the basic plan had a big increment. It is important to monitor this, the information in the application is transparent and easy to find.

We also evaluated SurfShark and Nord Layer.

We use the solution to connect to our database as part of our process. Our process requires us to use a VPN before connecting to our database. This is done primarily to have an additional layer of security while also preventing unauthorized access to our database that has sensitive information on our own company and our clients.

It is also done to adhere to the ISO Policy. 

Another added benefit of this is that we will be able to gain access to our databases regardless of where we are as the VPN would grant us access and reroute us to the database without getting blocked.

It saved a lot of time in terms of setting up a VPN service. 

It is easy to use while being secure enough to give us peace of mind. 

With it being user-friendly, it is accessible to both tech-savvy and those who are new to our company. Their user interface is intuitive as it is easy to navigate. 

Regarding security, using GoodAccess VPN has made us more aware of the need for good security measures to help protect our business and our clients' data too. 

The ability to contact their customer support when we need assistance is easy. We get quick and prompt replies in a timely fashion. They are definitely what we are looking for in customer support services. Not to mention, the support is very knowledgeable. They have been able to answer all of our questions and rid us of any doubts that we have. Doing this in a responsive and timely fashion while being accurate and concise in their information has saved us so much time. 

Other than that, their VPN service is great. Getting an extra layer of security without the drawback of losing speed is a plus.

Not much can be improved. It is worth mentioning that we do experience disconnects on rare occasions. It's not often enough to turn us off from GoodAccess, however, it'll be good if this is completely eliminated. It isn't a huge issue that would require them to pour precious time and resources into fixing it. Another thing is the feature of a kill switch. A comprehensive kill switch that works system-wide would enhance security, as in the case of a rare VPN connection drop. The kill switch would ensure that there are no data leaks that could be costly to us.

We've used the solution for more than one year.

We haven't had any major disconnects or data loss. It's pretty stable in my book.

The product can be used in multiple scenarios with tons of features. Scalability is really good - more than what I expected.

Support is excellent. They offer prompt and helpful responses. What we were getting from GoodAccess customer support has been positive.

Positive

We did not previously use a different solution.

The initial setup is straightforward. We were able to figure out how to set it up without going through online forums. The onscreen texts and steps were more than sufficient.

We set up the product in-house. Our team member has experience in this.

The importance of ROI for us is pretty neutral. It is a requirement in our processes to have a VPN service.

The pricing is competitive. New users should consider giving GoodAccess a shot.

We did check out Nord VPN.

It has been smooth sailing so far; we would definitely recommend the product to others.

Our primary application of GoodAccess is to establish a reliable point-to-point network connection between our technical crew and the distant infrastructure. It serves as a bridge, connecting us to our cloud service provider, thus enabling seamless and secure operations with our infrastructure.

Additionally, it also facilitates uninterrupted browsing via a VPN gateway embedded with threat security, which significantly boosts the protection of our technical equipment.

The icing on the cake is the dual-factor access it offers to all devices, which we find to be highly effective.

GoodAccess has brought about substantial enhancements in our organization's security.

Primarily, it has fortified the safety measures while accessing servers through SSH, RDP, or the database. In the entire cloud framework, there's only a single public subnet, while the remainder of the private entry points can only be accessed through the VPN.

The task of managing security and auditing for unauthorized entries has been substantially diminished. Furthermore, unauthorized access attempts to critical private infrastructure have been completely eradicated.

The most beneficial feature we've discovered is point-to-point security. GoodAccess' Cloud Connector lets you seamlessly link your private cloud networks to its Gateway. For us, we directly tie the cloud connector with the AWS VPN, creating a secure point-to-point connection from the developer's computer to the application server or data center.

Using the gateway equips us with a dedicated IP, making firewall management and IP restrictions simpler to handle.

Added to that, there's the capacity to block threats, providing an additional layer of protection for worker connections. Interestingly, the VPN doesn't compromise network speed - it's nearly identical to operating without the VPN.

There are minor enhancements required for GoodAccess, primarily concerning interface details that do not affect our decision to purchase the product.

The interface could provide more extensive information regarding the occurrence of threats. Currently, it only displays rudimentary threat data.

The traffic flow through the gateway could also be made more efficient.

Additionally, the details of the traffic traversing through the cloud connection to the infrastructure could be further elaborated. In certain instances, for us, AWS emits a connectivity loss alert that is not represented on the GoodAccess activity dashboard.

I've used the solution for two years.

We did not previously use a different solution.

A service of this nature comes at a substantial price. However, it's essential to remember that security comes with a cost, and in this instance, the convenience and ease of use justify the expense.

We also evaluated Nord VPN.

GoodAccess was our primary choice right from the beginning. We didn't consider other alternatives. Although we contemplated switching and experimenting with other options, we ultimately became convinced that this solution was indeed the best choice for us.

Our servers did not have a public and static IP. With GoodAccess, now we do.                              

All our user server tools are now online.

The most valuable aspects of the solution are the static IP and speed.

I've found some bugs. 

I've used the solution for less than a year.

I did not previously use a different solution.

I did evaluate OpenVPN.

I would also welcome some cheaper variants.