I use this solution regularly for analyzing incidents, collecting them to figure out what's going on. For now, I'm using it myself but would like to also deploy for some of my customers in the near future. I'm an entrepreneur in a security solutions company and a customer of Graylog.
Entrepreneur at a tech services company with 51-200 employees
Excellent, simple log management; user friendly and open source
Pros and Cons
- "Open source and user friendly."
- "Lacks sufficient documentation."
What is our primary use case?
What is most valuable?
I like the simplicity of the solution, the fact that it's open source and user friendly.
What needs improvement?
It would be helpful if they would work more on the documentation because it's not very clear and ideally I'd like to be able to do more myself, but would need some additional guidelines and material for that.
For how long have I used the solution?
I've been using this solution for a year.
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What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
I believe it's a scalable solution but haven't tested it yet.
How are customer service and support?
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer immediately. Sometimes it takes a lot of time and the wait is difficult. If I had enough documentation I might not need the support.
How was the initial setup?
The initial setup was relatively straightforward. I was able to deploy it myself in a couple of days. For now, I'm the only user. I know it can be scaled for free for up to five users and I'll test that soon.
What other advice do I have?
This is a good product and I would rate it an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Architect at a tech services company with 51-200 employees
Has good dashboards and alerts, but more customization is always useful
Pros and Cons
- "We're using the Community edition, but I know that it has really good dashboarding and alerts."
- "More customization is always useful."
What is our primary use case?
We use it for central log management and log aggregation. We use it for non-security events.
What is most valuable?
We're using the Community edition, but I know that it has really good dashboarding and alerts.
What needs improvement?
More customization is always useful.
For how long have I used the solution?
It has been about three years. I'm currently not using the tool myself, but my team is using it.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
How was the initial setup?
It was easy to set up.
What about the implementation team?
We did it ourselves.
What's my experience with pricing, setup cost, and licensing?
We're using the Community edition.
Which other solutions did I evaluate?
This decision was already made before I got to the organization.
What other advice do I have?
I would recommend this solution to others. It is for small and medium organizations.
I would rate it a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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