I guess you'd say it is very durable and reliable, so we use these products in each of our areas. Our company is divided up into different smaller areas, and we use the MSAs to do our data storage and such.
Tech Lead at Raytheon
The benefits are definitely reliability and ease of use. We can fit the products into our racks and we can stack them
What is most valuable?
How has it helped my organization?
The benefits are definitely reliability and ease of use, because, since we are using the same products, we also know that we can contact HP for assistance if we need it. Basically we use those products because they're small and compact. We can fit them into our racks and we can stack them. So ease of use is a great benefit.
What needs improvement?
I'm not sure about improvements. I think so far, the way that they're going, the way that the HP roadmap is so far has been pretty good, so I'm happy with what we have, the direction that it's been going so far.
What do I think about the stability of the solution?
It is a very stable product. Like I say, we use them in all our areas. We have about 30 different program areas and we're using them in most of those program areas due to their reliability and stability.
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What do I think about the scalability of the solution?
It is definitely scalable. Like I was saying a little earlier, we use them in all our areas because we know that they're scalable. We can use them to scale up our program area if the area grows.
How are customer service and support?
We always use technical support if we have trouble, like if it breaks and we need to go back on the warranty or if we need assistance with configuration, we do that. We are definitely happy with them.
How was the initial setup?
I was involved in the initial set up. We had to build from scratch, so we had to have all the servers and all the MSAs put into place. It is definitely a straightforward process. Very easy to use and configure.
Which other solutions did I evaluate?
Our company is basically an HP shop. Cost considerations are definitely important. Reliability and being able to get support from the company are also key issues.
Basically, we have teams, an architect team and senior systems administrative team and we all get together and we discuss the needs of the end-user support. We support a lot of engineers, and they tell us what they're going to be working on and then we do the infrastructure and we figure out the best way to meet their needs.
What other advice do I have?
Basically I would say the same things I said earlier. I would tell him that the products are very easy to use, and there's a lot of online assistance if needed. That's where I always go if I need help, to HP's website for assistance, and if I still really can't figure it out, the customer service is excellent, so that's basically what I would tell them.
Do your own research first on how to configure it and know what you're trying to get out of the equipment prior to trying to install it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT - Director at a tech vendor with 10,001+ employees
It's a nice robust platform that we can use without buying a whole enterprise SAN.
What is most valuable?
We use the MSA outside of our data center. It's a nice robust platform that we can use without buying a whole enterprise SAN, so it gives us the flexibility we need.
How has it helped my organization?
It's improved it dramatically. We can put a virtual infrastructure in each one of these sites and hook it to the MSA. Then we can build the servers as we go.
What needs improvement?
They fit our bill very well. We buy a lot of them, so I think they're just fine. However, we did have some issues at first but we worked through them and currently we have no issues.
We had some differences between the 10 GB and the 1 GB platform that we kind of didn't know about, so we had 1 GB where we needed 10 GB and the flexibility for changing out the hardware wasn't there when we needed it.
What do I think about the stability of the solution?
I think it's fantastic. That's the reason we buy them.
What do I think about the scalability of the solution?
They're scalable for offsite and we love them.
How are customer service and technical support?
We have used the technical support. They help us with all our firmware upgrades and things like that, so I would evaluate them at a high level.
Which solution did I use previously and why did I switch?
The MSA gives us flexibility. We used a Dell product, but when we switched to HPE, we went to the HPE platform across our line, and we're very happy with it.
How was the initial setup?
Very straightforward. We used an iSCSI platform which was pretty easy to set up. All of my technicians can take of it, and it's good to go.
What other advice do I have?
It's a good platform for outside the data center. Even inside the data center for certain purposes, so I would rate them high and give them my approval.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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HPE MSA
December 2024
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Sr. Sys. Server & Storage Egineer / Tech .Consultant at a tech services company with 51-200 employees
A stable and cost-effective solution that can be used as an active directory for virtual machines
Pros and Cons
- "HPE StorageWorks MSA is an entry-level, cost-effective solution for SMB customers."
- "The solution's license should be integrated and not separate."
What is our primary use case?
We use HPE StorageWorks MSA for fiber-based storage. It is used for production servers like file servers and SQL databases as email exchange, email before on-premise. The solution is also used as an active directory for virtual machines.
What is most valuable?
HPE StorageWorks MSA is an entry-level, cost-effective solution for SMB customers. Compared to other solutions like Nimble, EVA, and 3PAR, there are not many features in HPE StorageWorks MSA. HPE StorageWorks MSA is a straightforward storage.
What needs improvement?
HPE StorageWorks MSA should add features like adaptive features and storage replication. The solution's license should be integrated and not separate.
For how long have I used the solution?
I have been working with HPE StorageWorks MSA for 15 years.
What do I think about the stability of the solution?
HPE StorageWorks MSA is the most stable solution.
What do I think about the scalability of the solution?
There are models that are scalable. So you just have to choose which model you are going to recommend to customers based on the sizing. More than 20 of our customers are using HPE StorageWorks MSA.
How are customer service and support?
HPE StorageWorks MSA's technical support is quite responsive in Saudi. So we don't have any issues with our customers regarding technical support.
How was the initial setup?
The solution's initial setup is straightforward. Once you get the IP address, you can easily create these groups and add a host.
What about the implementation team?
It takes around 30 to 50 minutes to deploy the solution. As long as you assign the management IP, the deployment process will be straightforward.
What's my experience with pricing, setup cost, and licensing?
HPE StorageWorks MSA's licensing is perpetual and not integrated.
What other advice do I have?
One engineer is enough for the deployment and maintenance of HPE StorageWorks MSA.
HPE StorageWorks MSA is the best and most cost-effective solution for SMB customers. However, it is not recommended for enterprise customers.
Overall, I rate HPE StorageWorks MSA ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Head of Hosting & LAN Services at Lanka Communication Services (Pvt) Ltd.
Great Storage at very cost effective price
Pros and Cons
- "The most valuable features are the storage levels and snapshot features."
- "This product is getting a little bit older, so new features like deduplication are not included."
What is our primary use case?
We are using virtualization and we use this storage for hosting workloads. We have our own workloads, as well as some for our customers.
How has it helped my organization?
It has provided much larger capacities to the existing virtualized environments. we have added 4 additional enclosures as well.
What is most valuable?
The most valuable features are the storage levels and snapshot features.
We also use some of the other common features like zoning control, IO metering, and input/output control.
What needs improvement?
This product is getting a little bit older, so new features like deduplication are not included. We would like to see the environment updated.
For how long have I used the solution?
We have been using HPE StorageWorks MSA for more than five years.
What do I think about the stability of the solution?
This is a very stable product.
We have had hard drives fail, although stability was not an issue because RAID manages situations like this. We simply notify the vendor, they come in and replace it in the background, and the matter is solved.
What do I think about the scalability of the solution?
The scalability is very good. This environment is part of our infrastructure. We are an internet service provider (ISP), so we have our own infrastructure hosted. This includes our link monitoring systems and the authentication service center. We also host a large number of customer workloads on virtual machines, which are all running on this system.
How are customer service and technical support?
The local HPE support has always been good.
Which solution did I use previously and why did I switch?
We currently have storage arrays by both HPE and Dell. The product from Dell is the PowerVault system.
We will be purchasing an all-flash array, as well. The requirement is due to the high demand for our customers' environments that are using heavy IO.
How was the initial setup?
The initial setup is straightforward and the deployment is very quick.
What about the implementation team?
We deployed it ourselves, and we had a little bit of support from the vendor. It was not complex because our environment was simple, so we configured it. When we had a doubt about something, we contacted the vendor, but otherwise completed it on our own.
What's my experience with pricing, setup cost, and licensing?
This solution involves a one-time CapEx payment, followed by warranty extensions.
Which other solutions did I evaluate?
HPE was the initial product that we evaluated. We were content with it, so we went straight to implementing it.
What other advice do I have?
So far, our experience with this product has been great. We've had a small number of issues such as a hard disk failure, but that is manageable with RAID so it has not been a problem. This is a product that I recommend for others.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager of Customer Services with 1,001-5,000 employees
Easy to deploy and manage with good monitoring capabilities
Pros and Cons
- "The product is very easy to deploy."
- "It would be ideal if there was a better management interface."
What is our primary use case?
We primarily use this solution for our CCTV cameras and systems.
What is most valuable?
The solution's most valuable aspect, for our organization, is its stability.
The product is very easy to deploy.
We've found that the solution overall offers very simple management capabilities.
The monitoring capabilities of the product are very good.
The integration capacity is excellent. We were able to easily integrate the solution with both Microsoft and Linux operating systems.
What needs improvement?
We are only really using the solution for CCTV purposes. It's very basic. We don't need a lot of bells and whistles. Therefore, for our purposes, we aren't really finding anything that is lacking.
It would be ideal if there was a better management interface. The solution should allow for integration with Java.
For how long have I used the solution?
We've been using the solution for about five years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the product is excellent. It doesn't crash or freeze. There are no bugs or glitches. It's reliable. It's been very good, performance-wise.
What do I think about the scalability of the solution?
We've never tested that scalability. We've never tried to upgrade the service or expand it. Therefore, it wouldn't be possible to comment on its capabilities or our experiences.
We have different IP cameras. There are around 450. In terms of operators, we have just three.
We do plan to continue to use the solution, at least for the next two years or so.
How are customer service and technical support?
We haven't really contacted technical support too much. We had to reach out once for patching. They were very helpful and the process was very fast. We were satisfied with the level of service provided.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. This was our first implementation.
How was the initial setup?
The initial setup is quite straightforward. It's very easy to deploy in general. It's not complex at all. A company shouldn't run into any problems during the process.
We were able to integrate it with different operating systems without a problem.
The entire implementation took about one day. It wasn't too long of a process.
What about the implementation team?
I was able to manage the implementation myself. I did not need the assistance of integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We don't pay monthly or yearly license fees.
What other advice do I have?
I would rate the solution ten out of ten. It's a very good, simple entry-level storage system that allows for the separation of operations. We've been only using basic aspects of the solution, and only for CCTV, however, it has provided us with everything we've need and we are quite satisfied with its performance.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Information Technology Team at a manufacturing company with 501-1,000 employees
I like the solution's features and stability, but I'm frustrated with the customer service
Pros and Cons
- "I like StorageWorks' snapshots for our backup system. We had a pool of SSD and traditional drives. StorageWorks has a feature that transfers the hot data to high-performing drives."
- "I rate HPE support four out of 10. I'm not happy with them. We purchased mission-critical support, and we're supposed to get a response in four hours. Instead, I'm waiting days for them to replace the drive. They asked me to send back the failed one, and I don't know the address. After I sent it back, they told me they haven't received it. It's a nightmare."
What is our primary use case?
We use StorageWorks for storage.
What is most valuable?
I like StorageWorks' snapshots for our backup system. We had a pool of SSD and traditional drives. StorageWorks has a feature that transfers the hot data to high-performing drives.
For how long have I used the solution?
I have used StorageWorks for nearly 10 years.
What do I think about the stability of the solution?
StorageWorks is stable.
What do I think about the scalability of the solution?
The scalability is decent. It's possible to add additional bays for the drives, but I don't know how many you can add.
How are customer service and support?
I rate HPE support four out of 10. I'm not happy with them. We purchased mission-critical support, and we're supposed to get a response in four hours. Instead, I'm waiting days for them to replace the drive. They asked me to send back the failed one, and I don't know the address. After I sent it back, they told me they haven't received it. It's a nightmare.
How would you rate customer service and support?
Neutral
What other advice do I have?
I rate HPE StorageWorks MSA five out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT MGR at a retailer with 51-200 employees
Stable, responsive support, easy to expand, and has dual controllers
Pros and Cons
- "The most valuable features were the dual controllers and being able to expand it."
- "The support contract is expensive, although they are very responsive."
What is our primary use case?
When we purchased this solution, we work looking to go from a standalone VMware server to a full-fledged host. We have two hosts and we have the SAN, and so it was the most cost-effective at the time for us, as beginners with SAN technology.
We are currently looking to replace this with a newer product because of its age.
What is most valuable?
The most valuable features were the dual controllers and being able to expand it.
What needs improvement?
The support contract is expensive, although they are very responsive.
For how long have I used the solution?
We have been using the HPE MSA 1040 for almost six years.
What do I think about the stability of the solution?
This is a very stable product.
What do I think about the scalability of the solution?
We have two of these units and we replicate between them with our sister company.
When we purchased it, we had some open drive bays. If we had needed to expand then we could have, but we never had the need to do so.
How are customer service and technical support?
HP's technical support is great and they helped us with everything.
How was the initial setup?
The initial setup was pretty straightforward.
What about the implementation team?
We paid somebody to take care of the deployment. For both sites, it took about a week to complete.
What's my experience with pricing, setup cost, and licensing?
When we bought this solution it was very reasonably priced and they were willing to deal.
The ongoing support is expensive and they get a good amount of money, but they are so responsive that I don't mind paying for it.
Which other solutions did I evaluate?
Our shortlist to replace this solution includes products from SimpliVity, Nimble, and Pure Storage.
What other advice do I have?
This is a good product and everything I needed it to do, it did and still does.
My advice for anybody who is implementing the MSA is to hire somebody to deploy it if you don't have the staff.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Administrator at a manufacturing company with 201-500 employees
Data progression, volume draining and dual controllers are valuable features.
What is most valuable?
- Data progression!
- Volume draining.
- Dual controllers.
How has it helped my organization?
Was purchased as a DR solution but became our production SAN. Very fast and easy to use. A great SAN for SMB's with enterprise features.
What needs improvement?
- GUI can be improved
- Firmware updates need improvement
- Hardware could use a little refinement. (The fiber ports on one controller pushed through the case causing us to replace that controller under warranty.
For how long have I used the solution?
3 months and going very well.
What was my experience with deployment of the solution?
Old interface has no progression. New interface does. Nothing spells this out and needed to be discovered.
What do I think about the stability of the solution?
None. Very stable product.
What do I think about the scalability of the solution?
None. Running 7k drives and 10K drives with SSD caching.
How are customer service and technical support?
Very good.
Which solution did I use previously and why did I switch?
Dell Compellent SAN. Shelves were going on 6 years old. Switching to 3PAR but needed a temporary space.
How was the initial setup?
Very easy and straightforward.
What about the implementation team?
In-house. Very easy to install.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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