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Udochi Ododo - PeerSpot reviewer
Manager, Technical Planning and Solutions Design at Galaxy Backbone Ltd
Real User
Top 20
Jan 12, 2021
Easy to configure and troubleshoot, but they need more visibility in the licensing model
Pros and Cons
  • "The configuration syntax makes it easy for us to configure the device and perform troubleshooting when needed."
  • "The configuration syntax makes it easy for us to configure the device and perform troubleshooting when needed."
  • "Essentially, they need to open their licensing model such that when a customer buys a device, they have a full view of all of the available licenses for it."
  • "Huawei needs to be a bit more open with their licensing model. Essentially, they need to open their licensing model such that when a customer buys a device, they have a full view of all of the available licenses for it."

What is our primary use case?

We use these routers to connect our customers.

We use them for client access, and we use them in the network core. We also use them on the edge, for security. We have some of their security products sitting at the edge of our network, and we use Huawei laptops to connect our customers from their premises. Sometimes, they use their own on-premises equipment.

We have the big NE40-X8 and NE5000E routers everywhere in our infrastructure. In addition to the network core, this includes the client edge, client access edge, and we had them at the internet edge.

We also use their Huawei equipment for our long distance DWDM fiber, so we have the Huawei devices to cover different aspects.

How has it helped my organization?

We do not rely solely on Huawei routers. Rather, they make up part of our networking infrastructure.

What is most valuable?

The configuration syntax makes it easy for us to configure the device and perform troubleshooting when needed.

What needs improvement?

Huawei needs to be a bit more open with their licensing model. What I find is that when you buy equipment, you expect that you have a particular feature. By the time you want to use that feature, you realize that you need to acquire a license for it. That is the one thing that I think they need to improve on. 

Essentially, they need to open their licensing model such that when a customer buys a device, they have a full view of all of the available licenses for it. It's not at the time of use that the customer will now be informed that they need to purchase an additional license.

Buyer's Guide
Huawei Enterprise Routers
March 2026
Learn what your peers think about Huawei Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,667 professionals have used our research since 2012.

For how long have I used the solution?

I have been working with Huawei Enterprise Routers for more than 10 years.

What do I think about the stability of the solution?

These routers are stable.

What do I think about the scalability of the solution?

The topic of scalability is tricky because it depends on what the customer is requesting. If you put a device on the network edge, it's practically sized for almost everything that the customer wants to do. This is true except in the case where there is a major change in scope, which may require a corresponding change in device.

Usually, they are scalable, but it means that if you're going to have very big projects then you need to make changes to the equipment that you are using.

How are customer service and support?

Rating the technical support on a scale of one to five, I would score them a three to four. It's not perfect, but it's available. You have to contact them initially, and then they get back to you.

Which solution did I use previously and why did I switch?

I also have experience with MikroTik, Juniper, and Cisco.

The configuration is not as reduced as it is with Cisco, which makes them quicker to configure.

Personally, I will use MikroTik products because they are the most economical in terms of pricing. They are also the most open in terms of licensing and functionality. However, there are not a lot of people who have the skill set required to maintain the MikroTik environment. This means that when I'm dealing with customers who are not technical, I suggest using a Huawei or a Cisco device. In my own deployment, where I am personally in charge of deployment, I'll use a MikroTik device.

How was the initial setup?

Based on my experience, the initial setup is straightforward. There's no challenge with deployment. The length of time required depends on which particular model you are working with because they don't all take the same amount of time.

For example, if you're implementing and configuring the network core, it is not the same scope as configuring a client.

What's my experience with pricing, setup cost, and licensing?

These routers are not too expensive.

What other advice do I have?

I like to use this product and most of our deployments are now products from Huawei. We don't have any problems with these routers.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Head Of Architecture Department at a educational organization with 501-1,000 employees
Real User
Oct 24, 2020
Good connection but lacks scaling capabilities and technical support
Pros and Cons
  • "When we started, the connection was amazing for the 100G between the switches and the co-switch. What the students typically use for school is a maximum is 40 so they now have faster technology."
  • "When we started, the connection was amazing for the 100G between the switches and the co-switch."
  • "In my country we don't have Huawei technology, we only have Huawei routers for ISP. There is no agent for Huawei in Egypt."
  • "The stability ended up not being what we hoped, therefore, we reverted back to Cisco routers, which are much more stable."

What is most valuable?

When we started, the connection was amazing for the 100G between the switches and the co-switch. What the students typically use for school is a maximum is 40 so they now have faster technology.

What needs improvement?

We've only been testing the solution for a month and our main concern is stability. We wanted to see if it's as stable as, for example, Cisco. So far, that has not been the case. The router recently failed on us, and we had to end the test.

In my country we don't have Huawei technology, we only have Huawei routers for ISP. There is no agent for Huawei in Egypt.

In the end, the router was incompatible with the bundles.

It's difficult to get the scalability right.

There's a gap between their online support and documentation.

For how long have I used the solution?

Currently, we've been testing the solution. We've been testing it for one month now.

What do I think about the stability of the solution?

The stability ended up not being what we hoped, therefore, we reverted back to Cisco routers, which are much more stable.

What do I think about the scalability of the solution?

The scaling wasn't a smooth experience at all. If you need to scale the product, you'll run into issues.

We had about 2,000 users on the solution before we decided to switch to Cisco.

How are customer service and technical support?

In Egypt, there is no Huawei in the local market, and therefore there isn't any support.  You can only go through an Independent Service Provider. When you have issues, you need to connect to and ISP, and that can sometimes be difficult.

Which solution did I use previously and why did I switch?

We're a firm that handles multiple schools around the Middle East. Most of the schools use Cisco Solutions and FortiGate as a firewall. Therefore, we often use a variety of products, not just Huawei.

What's my experience with pricing, setup cost, and licensing?

The price of the product is good and is quite a bit less than Cisco. I don't have exact pricing, however.

What other advice do I have?

We're simply a customer.

While we've tried the solution for a month, we're finding the stability isn't where we need it to be. Cisco is much more stable.

I would recommend the solution to others as it does offer good pricing. However, you need to have good support in your area. If you have a good technical person who can help you set up your network accurately and have access to good support, it might work out fine.

You also have to be careful not to overwhelm the router with users due to scalability issues. We have a school in the Gulf doing amazing however the school only needs to handle around 300 users we never hit full capacity in the first year of using it. We'll see if the hardware acts up after another year and possibly more users.  

On a scale from one to ten, I'd rate it at a six. My experience is slightly biased, as we don't have support in my country, so when we run into issues we tend to be on our own. However, if stability, support, and market availability come together, it has the potential to be a great product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Huawei Enterprise Routers
March 2026
Learn what your peers think about Huawei Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,667 professionals have used our research since 2012.
it_user1698885 - PeerSpot reviewer
Practice Head - Chemicals & Operations Excellence at Tata Strategic Management Group
Real User
Mar 18, 2024
Provides flexible, scalable, and secure switching and routing for converged wired and wireless 3G LTE networks
Pros and Cons
  • "Internet access is a good feature."
  • "The internet service for enterprise bundle should be improved."

What is our primary use case?

The solution is required for organisational purposes. 

What is most valuable?

The internet access is a good feature. 

What needs improvement?

The internet service for enterprise bundle should be improved.

For how long have I used the solution?

I have been using Huawei Enterprise Routers for four years. 

What do I think about the scalability of the solution?

Three users are using the solution. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Overall, I would rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Enterprise System Engineer at Bridgetech PLC
Reseller
Aug 6, 2023
Scalable product with good technical support services
Pros and Cons
  • "The product’s technical support team is responsive."
  • "The product’s performance could be better."

What is our primary use case?

We use Huawei Enterprise Routers for providing connections to environment architecture.

What needs improvement?

The product’s performance could be better. Sometimes, the active device fails, and we have to pause or switch routers off. Additionally, there could be discounts on pricing for the enterprise version.

For how long have I used the solution?

We have been using Huawei Enterprise Routers for two to five years.

What do I think about the stability of the solution?

The product’s power mode is sometimes not stable.

What do I think about the scalability of the solution?

I rate the product’s scalability an eight out of ten.

How are customer service and support?

The product’s technical support team is responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Lenovo and HP earlier.

How was the initial setup?

Working with too many cache files while deploying the product is challenging. It takes a few hours to a day to configure. I provide maintenance support for customers.

What's my experience with pricing, setup cost, and licensing?

The product is inexpensive, but there is an extra cost for replacement of the device.

What other advice do I have?

I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Chukwuemeka Onyemelukwe - PeerSpot reviewer
IT Support Engineer at MicroAccess Limited
Real User
Aug 22, 2022
A universally compatible solution that requires in-depth knowledge due to lack of effective technical support
Pros and Cons
  • "This product uses a non-proprietary command line, which makes it compatible across many different systems."
  • "This product uses a non-proprietary command line, which makes it compatible across many different systems."
  • "It would be better if local storage management was more flexible, so that unused data could be easily removed."
  • "We found that working with technical support was difficult due to a language barrier, and this needs to be improved."

What is our primary use case?

We use the solution as part of our data center, and also for data replication to provide disaster recovery for our clients.

What is most valuable?

This product uses a non-proprietary command line, which makes it compatible across many different systems.

What needs improvement?

The integration process of the solution could be improved, to reduce the amount of reconfiguration needed. 

Also, it would be better if local storage management was more flexible, so that unused data could be easily removed.

For how long have I used the solution?

We have been using the solution for three to four years.

What do I think about the stability of the solution?

We have found the solution to be stable.

What do I think about the scalability of the solution?

The solution is scalable, but integrating new nodes into the cluster may be challenging.

How are customer service and support?

We found that working with technical support was difficult due to a language barrier, and this needs to be improved.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of the solution was straightforward, but it took several weeks to fully deploy in order to get the usable storage levels right.

What about the implementation team?

The solution was implemented through a vendor team, so that they could troubleshoot any issues that arose.

What other advice do I have?

Deployment and maintenance of the product can be carried out by one person, but they would need to have in-depth knowledge of the solution.

The solution is unique in terms of commands, and how to configure the devices. So I would recommend that anyone looking at this solution makes sure they really understand the product for it to be effective.

I would rate this solution as six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Network Engineer at Newave Hi Tech Solutions Plc
Real User
Aug 1, 2022
Stronger technical support than other competitors, stable, with cheaper price point
Pros and Cons
  • "The scalability is good."
  • "I think technical support is better than others."
  • "The only problem I see is configuration loss."
  • "The only problem I see is configuration loss."

What is our primary use case?

I use it for enterprise campus network solutions.

What needs improvement?

The only problem I see is configuration loss. Sometimes you configure it and it loses the connection, so you have to do it again.

For how long have I used the solution?

I have been using Huawei Enterprise Routers for more than four years.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

I think technical support is better than others. I think it is better than Cisco or HP. I think the company has local Huawei companies and it is easy for us to communicate with them.

What's my experience with pricing, setup cost, and licensing?

The pricing is cheaper than other competitors.

What other advice do I have?

I would rate Huawei Enterprise Routers an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1892466 - PeerSpot reviewer
Head of Datacenter Systems and Solutions at a engineering company with 1,001-5,000 employees
Real User
Jul 13, 2022
Good performance with simple CLI codes
Pros and Cons
  • "The solution offers good customer support and good performance."
  • "The solution offers good customer support, ease of deployment, and good performance."
  • "The configuration is complex and should be simplified."
  • "There are some complexities with the configuration; if they could improve that it would make a big difference."

What is our primary use case?

Our clients needed to deploy a student management system that included a head office and several branches and included an additional SD-WAN solution for the routers. We are a reseller and partner of Huawei and provide support to our clients. I'm a system engineer.  

What is most valuable?

The solution offers good customer support, ease of deployment, and good performance. 

What needs improvement?

There are some complexities with the configuration; if they could improve that it would make a big difference.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The solution is generally stable. Of course there could be issues down the line with patching support or software upgrades but for now we're happy and everything works well.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Technical support provided a quick response. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward, the CLI codes are simple. We prepared the low-level design in advance, so deployment just took a few days. 

What's my experience with pricing, setup cost, and licensing?

We've taken out a three-year license that includes support. The licensing is not cheap but it's a fair price. 

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner/reseller
PeerSpot user
it_user1538988 - PeerSpot reviewer
M. I. S. Manager at a manufacturing company with 201-500 employees
Real User
Apr 2, 2021
Integrates well, scalable, and stable
Pros and Cons
  • "I have been able to connect the solution to many platforms such as Windows, Apple, and Android."
  • "I am going to continue using the solution in the future, it has been working good for me."
  • "There is no licence for this solution, but the solution could be cheaper."

What is our primary use case?

I used the solution for those who connect to it to have internet access.

What is most valuable?

I have been able to connect the solution to many platforms such as Windows, Apple, and Android.

For how long have I used the solution?

I have been using the solution for two months.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

I have four users using the solution and it has worked well in terms of scalability. I have connected up to eight devices at a time and it has been operating well.

How are customer service and technical support?

I have not had any issues that I would need to have contacted the support.

Which solution did I use previously and why did I switch?

I have used D-Link in the past.

How was the initial setup?

The installation was easy, you put the SIM card in and connect.

What about the implementation team?

I installed the solution myself and it only takes approximately five min.

What's my experience with pricing, setup cost, and licensing?

There is no licence for this solution, but the solution could be cheaper.

What other advice do I have?

I am going to continue using the solution in the future, it has been working good for me.

I rate Huawei Enterprise Routers a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Huawei Enterprise Routers Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
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Buyer's Guide
Download our free Huawei Enterprise Routers Report and get advice and tips from experienced pros sharing their opinions.