IBM Tivoli Identity Manager [EOL] Reviews and Pricing - page 2 | PeerSpot

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it_user184635 - PeerSpot reviewer

Senior Associate at a tech services company with 1,001-5,000 employees

Jan 22, 2015

UI could be more user friendly and it could allow more customization.

What is most valuable?

Provisioning Policies
JS Extensions
Web Services

How has it helped my organization?

The provisioning is now automated via TIM.

What needs improvement?

UI could be more user friendly and it could allow more customization.

For how long have I used the solution?

Four years.

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What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Yes, memory (heap) needs to fined tuned.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and support?

Level One and Two are not so good, Level Three support is good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Not very complex.

What about the implementation team?

In house implementation.

What other advice do I have?

We are going to implement the latest version and I would recommend doing this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

IT Management Information Security at a financial services firm with 1,001-5,000 employees

Jan 20, 2015

Provisioning module is valuable although it needs the abillity to work with cloud-based servers.

What is most valuable?

Provisioning module is valuable.

How has it helped my organization?

The ROI of IAM projects and platforms is to enable our employees to work on their application in a short time.

What needs improvement?

Enable the business users to manage their permissions by themselves without the technical guys
Make the process of creating rules easier
Improve the admin GUI
Allow functionality to work with the cloud base services

For how long have I used the solution?

We have been using it for the last 10 years.

What was my experience with deployment of the solution?

A lot and still has issues as it is a very complicated technology.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

5 out of 10.

Technical Support:

4 out of 10.

Which solution did I use previously and why did I switch?

No previous solution used.

What about the implementation team?

At the beginning, we implement with IBM-ITS and after that we took on the responsibility and implement it in-house.

I will rate, their experts as 8/10.

What was our ROI?

The ROI of IAM projects and platforms is to enable our employees to work on their application in a short time.

What other advice do I have?

Its a long way but it is worth it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user183102 - PeerSpot reviewer

Senior Security Analyst at a insurance company with 1,001-5,000 employees

Jan 19, 2015

It improved the access re-certification however there is no way to clone or copy policies during deployment.

What is most valuable?

It is a big repository of identities, allowing administrators to manage them and their accounts. Workflow approvals e-user/accounts operations is very important for user life cycle.

How has it helped my organization?

It improved the access re-certification. Re-certification was deployed using Excel and took too long too be completed. Using TIM, this time was reduced.

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

There is no way to clone or copy policies. If I have to create 100 re-certification policies, I need to create one by one or use Tivoli Directory Integrator, that is a big effort to do it.

What do I think about the stability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

5 out of 10.

Technical Support:

9 out of 10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It is complex. All IDM projects need to create processes before deploying the solution.

What about the implementation team?

I was the consultant.

Which other solutions did I evaluate?

I think Oracle is a good option.

What other advice do I have?

Create user life cycle processes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Manager at a tech services company with 5,001-10,000 employees

Jul 21, 2017

Valuable features include high availability and an integration tool for customized applications

What is most valuable?

Valuable features include architecture, high availability, and integration tool for customized applications.

For how long have I used the solution?

We have been using this solution since 2006 (from version 4.5).

What was my experience with deployment of the solution?

We encountered some manageable issues.

What do I think about the stability of the solution?

There were no stability issues. This is one of the most solid product features. When correctly configured and tuned, it can scale up to 100,000 operations per day with a simple HA infrastructure.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is good. They are a bit slow in the first part, but when correctly addressed, the support can solve every problem and also with a dedicated fix to be applied.

Technical Support:

Technical support is excellent.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an IBM Business Partner.

it_user185871 - PeerSpot reviewer

Security Developer at a tech services company with 51-200 employees

Jan 26, 2015

Sometimes ITIM bus doesn't configure properly but I've found account workflows to be valuable.

What is most valuable?

Account Workflows.

How has it helped my organization?

It reduced the help desk support calls and reduced password sync issues.

What needs improvement?

ITIM/ISIM pre-installation may take some time. User need to create itim instances manually. IBM can bundle all the pre-installation components and make a single installation package.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No issues encountered,

What do I think about the stability of the solution?

Sometimes ITIM bus doesn't configure properly. Need to monitor the system health periodically

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Very good.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It is straightforward,

What about the implementation team?

Implemented in house.

What was our ROI?

It reduced the help desk support calls and therefore, saved help desk resource time

Which other solutions did I evaluate?

Yes we also looked at Oracle products.

What other advice do I have?

It is a very good product and easy to maintain accounts and easy to integrate with target system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user183126Senior Software Engineer at HCL Technologies

Report as inappropriate

Apr 14, 2015

The issue in ITIM buses is mainly due to the any network glitch between WAS and Database server, which blocks all the requests from ITIM. And ITIM keep blocking all new requests till the time previous requests have not been cleared from WAS which is present in the form of Translog ( from all the servers of the clustered nodes). Whole process requires complete restart of WAS servers and ITIM Database. This is more frequent issue in Windows environment than Linux\Unix environment. IBM should look into this as it is known issue and should provide some permanent fix for this.

Security Solution Specialist with 201-500 employees

Feb 27, 2015

It needs a business user oriented UI but the connector to various target systems is a valuable feature.

What is most valuable?

Provisioning
Workflow
Connector to various target systems

How has it helped my organization?

Automation in account provisioning
Approval
Unwanted access to the groups
Consolidated reports

What needs improvement?

Business user oriented UI
Inclusion of access governance in the same UI

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

10/10 - the best.

Technical Support:

10/10 - the best.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Little complicated - needs technical skills to setup - later version are being moved to appliances.

What was our ROI?

On-going.

What other advice do I have?

Bring implementation people who understand the domain.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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