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PeerSpot user
Senior Test Engineer at a tech services company with 501-1,000 employees
Consultant
It is very intuitive and easy to learn, but it needs more flexibility in setting default behaviour of particular items.

What is most valuable?

Apart from bugs reporting and tracking, which are obvious features for test management tool, these are the important features:

  • Simplicity and usability - SpiraTest is very intuitive and easy to learn
  • Integration with other tools - I was integrating SpiraTest not only with Inflectra's Rapise, but also with MS TFS. I found the procedures straight forward, intuitive, logical and fairly easy to maintain. Spira Test has plugins for a number of tools.
  • Reporting - Flexible reporting feature made managers' life much easier. XML based templates, easy to tailor to user's needs were really helpful in providing up to date feedback of projects progress.

How has it helped my organization?

We came from Excel and mindmaps to using the professional management tool, thus there were plenty of benefits. Out of the blue, we were able to link issues with requirements, hold the history of test runs, differentiate results in regards to release, provide complex reports. The organization finally became organised.

What needs improvement?

To be fully honest, it's been some time since I've last used SpiraTest, thus some of these could be addressed already. But from memory, there were as follows:

  • More flexibility in setting default behaviour of particular items, e.g. releases/iterations do not inherit their child nodes' test cases, the same with requirements and subrequirements etc.
  • Working better adaptability of custom fields, especially in terms of integration with other tools
  • More projects interoperability, also some root settings could be able to apply for each project. I missed the ability to establish the same workflow for each project, when a change was applied, to keep the consistency we had to update each project separately
  • More visual flexibility. To change the size of input fields, we had to dig into application code. Each new SpiraTest update obviously turned it all to default
  • Tool integration plugins are great, which doesn't mean they couldn't be better. Synchronizing items is fine, but why not synchronize relations between them?

For how long have I used the solution?

I've used it for nearly two years.

Buyer's Guide
Inflectra SpiraTest
October 2024
Learn what your peers think about Inflectra SpiraTest. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being the only customer which counts. They answered even the most naive questions, patiently explained everything, went ste by step with more complex issues, even helped to fix corrupted database. If I were to recommend SpiraTest to others, I'd start with excellent technical support!I worked with TestLink, free tool not comparable with SpiraTest, in advance to the latter. Never evaluated any test management tool.

Which solution did I use previously and why did I switch?

I worked with TestLink, free tool not comparable with SpiraTest, in advance to the latter. Never evaluated any test management tool.

How was the initial setup?

Straightforward. As simply as it is.

What's my experience with pricing, setup cost, and licensing?

If you think about the complex solution and did not purchase any tool yet, it could be wise to consider the full SpiraTeam Enterprise solution. Although integration plugins are great, it's nothing better than having the whole solution perfectly integrated with no need to spent weeks on maintaining. And the price is really good as for the quality of the system. Try the solution first, Inflectra is usually fine with extending trial period if required. And for this price - do you really think about limited number of users...?

What other advice do I have?

Read the documentation first and do not shorten the process yourself. If you have any concerns, do not hesitate to ask technical support - they will help.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Test Software Development Manager at a tech vendor with 501-1,000 employees
Real User
Very simple UI designs which everyone can handle

What is most valuable?

  • Price
  • Ease of use
  • Integration with automation.

SpiraTest is cheaper than its rivals.

It has very simple UI designs. We don’t need to train testers for SpiraTest. Everyone can handle it.

We are using custom automation tools. SpiraTest’s client engine mechanism is very dynamic for integrating custom automation tools.

How has it helped my organization?

Test case management was an issue for us before SpiraTest. Now, we have more than 4K functional UI test scenarios, and by integrating Spiratest with automation, we run our automation scripts periodically.

What needs improvement?

We have faced some performance issues. Inflectra may check the performance of SpiraTest. Also, test importing from Excel should be reviewed. We had some issues with this.

For how long have I used the solution?

We have been using SpiraTest more than four years.

What do I think about the stability of the solution?

No, definitely we did not.

What do I think about the scalability of the solution?

We faced some performance issues, which could be a problem with the scalability.

How are customer service and technical support?

Technical Support is fast enough to answer questions and problems.

Which solution did I use previously and why did I switch?

In our company, we did not use any tool for test management before SpiraTest.

How was the initial setup?

It is definitely very simple to setup SpiraTest. Especially when we compare with rivals, SpiraTest is pretty much the easiest one to set up.

What's my experience with pricing, setup cost, and licensing?

Instead of IBM or HP tools, SpiraTest has affordable prices and support.

Which other solutions did I evaluate?

We checked HPE tools. But initial setup, maintenance, ease of use, and price were crucial for us. SpiraTest is the winner.

What other advice do I have?

Depends on their user count, they can contact Inflectra about performance issues. We are using them with 20 concurrent users.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

yea

Buyer's Guide
Inflectra SpiraTest
October 2024
Learn what your peers think about Inflectra SpiraTest. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
PeerSpot user
Test Manager at a tech vendor with 201-500 employees
Vendor
Our organization has become much more efficient in our everyday test case documentation and in the execution of both manual and automated testing

What is most valuable?

  • Test case documentation and execution history providing full traceability.
  • Ease of use.
  • Role based access.
  • Ability to customize functions, such as roles, form attributes etc.
  • Plugins to various other systems.

How has it helped my organization?

Our organization has become more efficient in our everyday test case documentation and in the execution of both manual and automated testing.

This, in turn, raises the quality of both our work and products.

What needs improvement?

Currently, I am waiting for a major improvement when it comes to sharing all artifacts across projects, this is something the Inflectra team is working on.

Cross-browser stability, i.e. not everything works as is designed in each of the major browsers, i.e. IE, Edge, Chrome, and Firefox.

For how long have I used the solution?

Six to seven years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Not in general, but a certain plugin for source code repository connection could be better.

How are customer service and technical support?

10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to contact them.

Which solution did I use previously and why did I switch?

No, we only had Excel or Word for test case documentation.

How was the initial setup?

Straightforward, providing the pre-requisites were in place.

What's my experience with pricing, setup cost, and licensing?

Can't beat it, in my opinion.

Which other solutions did I evaluate?

Yes, but sadly, I can't remember them all. My main reasons for selecting SpiraTeam were as follows:

  • Value for money.
  • Ease of use.
  • No client side installation necessary which some of the other solutions required.
  • Faith in the vendor to listen to me and our needs as a customer. I experienced exceptional customer service and have continued to do so.

What other advice do I have?

I would advise anyone to try it first and make sure it fulfills their requirements for this type of system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user324024 - PeerSpot reviewer
Practice Manager Testing at Ordina Belgium
Consultant
It tracks the entire test process, but while integration with Atlassian JIRA was foreseen and configured, new builds of it caused the integration add-in to become non-working.

Valuable Features

The fact that you are able to structure and keep track of the complete test process has been the main goal.

Improvements to My Organization

Test approach can be set up with the use of multiple test teams who (thanks to SpiraTest) are able to work in collaboration with each other (follow-up of testing, division of tasks and effort, high level of traceability).

Room for Improvement

  • Not much room for tweaking of menus.
  • It's not open for use of add-ins/automation, or at least instability the moment a version differs.
  • Slow response of server, possibly because of the cloud performance.

Use of Solution

I've used it for two years.

Deployment Issues

The integration with Atlassian JIRA was forseen and configured, but the moment a new build of SpiraTest arrived, the add-in used for this integration became non-working, so there's no more integration with JIRA.

Customer Service and Technical Support

It's decent, but I'm not ecstatic about it.

Initial Setup

It was very straighforward, because of the web-based implementation, so there's no need for a lot of hardware installation/configuration.

Implementation Team

We used an in-house configuration manager. You should always evaluate the compatibility with your existing environment/tools.

ROI

Before there was nothing, so implementing this was a big step towards a structured test process, so it's priceless.

Pricing, Setup Cost and Licensing

Considering the cost and complexity of a test management tool like HP Quality Center, SpiraTest provided an acceptable alternative solution, but there are also more alternatives available at this moment.

Don’t be afraid to pay for component you urgently need, but also: don’t hesitate to refuse to pay for aspects you consider to be obsolete).

Other Solutions Considered

Other Advice

SpiraTest is a damn fine test management tool, but it seems that they run the risk of missing the ‘innovation train’ if Inflectra doesn’t act fast…

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user325704 - PeerSpot reviewer
it_user325704Works at a tech company with 51-200 employees
Vendor

I agree with the opinion the Version 5.0 can be the answer for all the innovations that we as users wait

it_user720504 - PeerSpot reviewer
Senior SDET
Vendor
Produces a test result based on both manual and automated tests

What is most valuable?

Currently, I work as an SDET only and I don’t write or run tests. However, I use SpiraTeam existing tests so I can decide how to automate them. I use Spira RemoteLaunch to schedule a test server, which in turn schedules various test clients which run Ranorex.

In the future, we intend to use SpiraTest to store a script which will be passed on to the test server. This will run the tests and return the pass/fail result. We will generate the test script using a web page server.

In my previous job, I used SpiraTest to design and document tests. I would have a technician run manual tests using SpiraTest. I used Spira RemoteLaunch to run Ranorex automated tests and store test results. I would use SpiraTest to produce reports to generate a Test Plan, and also to produce a test result based on both manual and automated tests.

How has it helped my organization?

My team uses SpiraTeam to document tests and test results.

What needs improvement?

  1. Sometimes I need to restart Spira RemoteLaunch because it goes into a bad state and is not listening for new tests.
  2. Spira RemoteLaunch does not have the capability to run simultaneous tests in more than one server.
  3. Spira RemoteLaunch does not have the capability of communicating with an ongoing test (e.g., send it commands). So it’s not possible to have a one-to-one relationship between manual test steps and automated tests.
  4. The preset test reports are very limited, thus I had to XSL to modify tests. This is quite involved. My biggest suggestion for improving SpiraTest/SpiraTeam is to provide an editor to produce test report templates that are more flexible. For example, one should be able to specify variables (e.g., unit-under-test name, IP address, or web site reached).

For how long have I used the solution?

I have used SpiraTeam and Spira RemoteLaunch for about one year. Previously, I used SpiraTest for about two to three years.

What do I think about the stability of the solution?

Yes, I just noted that sometimes RemoteLaunch goes into a bad state and I need to restart it. I have noticed this in the past that sometimes the RemoteLaunch does not schedule things properly. It’s been a long time, so I cannot provide details about this at the moment.

What do I think about the scalability of the solution?

Yes, I noticed in my previous job, as one generates many test reports, database access becomes very slow to the point of being unusable.

How are customer service and technical support?

I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb. However, after purchasing the product, I noticed that sometimes I had to wait for days to get a response. The regular support people were not as knowledgeable as the sales support.

Which solution did I use previously and why did I switch?

In my previous job, I introduced SpiraTeam after looking at different test management products. At the time, there were not using any. I chose SpiraTeam because it was one of the few products that supported Ranorex, which is the test tool that the company was using.

How was the initial setup?

I don’t remember much, but I don’t believe that the setup was difficult.

What's my experience with pricing, setup cost, and licensing?

From my recollection, SpiraTest was reasonably priced so that was not a big factor in convincing people about getting it. The bigger issue was whether it was the right product for us.

Which other solutions did I evaluate?

I looked at public domain tools and found one that I liked (don’t remember the name), but the problem was that it did not explicitly support Ranorex. I looked at other tools, but they were too expensive.

What other advice do I have?

  1. Use a fast web server with lots of memory.
  2. Limit the amount of log messages for the test report.
  3. Try to pick test clients in the same subnet as the test server. This will reduce scheduling and communications issues.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

I agree!

it_user333600 - PeerSpot reviewer
Test Engineer/Coordinator at a newspaper with 501-1,000 employees
Vendor
We were able to make our software testing life cycle more efficient as well as create more transparency. However, you need to modify the projects one by one, making maintenance time consuming.

Valuable Features

  • Test traceability - drill down from requirements to tests and incident
  • Custom report functionality
  • JIRA integration and the option to integrate it with many other test tools e.g. scheduler for running SOAPUI/Ranorex/scripts
  • Good technical support

Improvements to My Organization

At first we used MS Excel for setting up test scenario’s and managing the test progress. As the test team kept growing, it turned out that Excel was not adequate anymore. Having undertaken a lot of research, SpiraTest came out the winner. With this tool, we were able to make our software testing life cycle more efficient as well as create more transparency.

Room for Improvement

A great feature in SpiraTest is that you can use an existing project as a template for setting up new projects (workflows, custom properties, and data sync are copied). However, when you need to apply a change to a workflow which is used in multiple projects, you need to modify the projects one by one. For this reason maintenance is sometimes quite time consuming.

Use of Solution

I've been using it since September 2013.

Stability Issues

So far we haven’t encountered any downtime or any major stability problems.

Customer Service and Technical Support

Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by them very quickly. Also, any suggested enhancements are taken into consideration by them for future release.

Initial Setup

The initial installation was quite easy. For the setup you only need a web (IIS) and database server (SQL server 2008). However, it is advisable that you have full admin access to the database or at least have a database admin who can assist you when setting up the database in a cluster environment (shared SQL server). Especially when the database policy does not allow database users (like a SpiraTest database user) to have full admin rights.

The SpiraTest database user is required to be a full system admin user (DBO role is insufficient) for creating the necessary database objects. The user manual is quite extensive and a great help for doing the initial setup. Basically the initial setup is quite straightforward, but time consuming.

Implementation Team

The implementation was done by an in-house test team.

Other Solutions Considered

  • Testlink
  • TestTrack
  • TestRail
  • Zephyr
  • Tarantula

Other Advice

If you are looking for a decent test management tool with a good balance of cost and functionality, SpiraTest would be a very good option, especially when you have a limited budget.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user324432 - PeerSpot reviewer
Senior designer at a comms service provider with 501-1,000 employees
Vendor
The current version does not provide enough support for test management way of work, but you can handle a ​mass of test case specifications and executions.

Valuable Features

The most valuable thing is that it's a test management system, in which you can handle a mass of test case specifications and executions.

Improvements to My Organization

It has not probably improved anything. It is just generic test management which has quite a small price tag. Of course it has provided us way to handle our test specifications.

The tool doesn't restrict the usage, so if an organization wants to plan a lot they can, so this tool is good in that sense.

Room for Improvement

It's low score is mainly because of the problems with the user interface, usability and lack of user guidance - meaning that tool has no predefined way of work.

I would like to see improvement in handling test way of work. The current version does not provide enough support for test management way of work. You have too much to plan by yourself. For example, the linkage between artefacts is hard without planning and guidance for end users. The UI has it's limitations and current folder system is hard to manage. User right handling is hard because you need to grand too much rights to the users.

Use of Solution

I have used it about three years. I have been the main user of the product and planning how the tool should be used.

Scalability Issues

Scalability wise, it needs hardware resources. Only Microsoft IIS is supported, and it's not a Linux based solution. We had to give more resources because it was stuck with lots of users.

Customer Service and Technical Support

Support has been good so far.

Initial Setup

Setup is pretty easy but the user guidance for the end users is complicated.

Implementation Team

We used an in-house implementations. I advise to plan a lot about the process itself, because the tool does not support that one very well. Also, the report functions are useless without good data consistency.

Pricing, Setup Cost and Licensing

The price tag is be quite cheap I guess so in that sense it is one alternative. However, a lot of time goes into handling the test objects in the tool

Other Advice

Plan beforehand how the team shoudl use the tool. In that sense there are better solutions available

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Software Engineer at a tech vendor with 501-1,000 employees
Vendor
Integration with the JUnit test cases is the most valuable feature

What is most valuable?

Integration with the JUnit test cases is the most valuable feature. I am able to integrate my automation of JUnit cases with the SpiraTest very easily, i.e., by just adding a few parameters in my source code.

You may find the detailed information for the integration from the link below:

https://www.inflectra.com/Documents/SpiraTest-Team%20Automated%20Testing%20Integration%20Guide.pdf

How has it helped my organization?

It has helped a lot for the testing side for our applications. The test scripts are written in SpiraTest, which define the step-by-step information with the detailed information about the version of the application, so as to conduct the functional as well as automated tests. The same scripts are run for every new release.

What needs improvement?

Requirement/test case baseline functionality would be a great feature to add.

For how long have I used the solution?

I have used this solution for two years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Technical support is very good. I would rate it a nine out of 10.

Which solution did I use previously and why did I switch?

Personally, I haven't used any other solution before this one.

How was the initial setup?

The initial setup was very much straightforward and we didn't face any issues with the integration.

What's my experience with pricing, setup cost, and licensing?

It's worth investing in Inflectra for your internal system as it's very useful.

I have been using SpiraTest for a team of 10 users and am very much satisfied with its licensing and price (a free trial is a plus). The more I use SpiraTeam, the more I like it.

What other advice do I have?

It is the best QA management tool, good for all types of industries.

It provides the ability to create, edit, and manage your project's requirements in an hierarchical requirement matrix, where the high-level business requirements can be decomposed into appropriate system requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user