Infrascale Backup & Disaster Recovery Reviews

Our primary use case is Disaster Recovery as a Service.

In general, disaster recovery is part of providing a comprehensive IT solution. We work with a lot of organizations in the medical industry and they have to have 24/7 uptime. Having the disaster recovery failover helps our customers meet compliance requirements and also provides continuity of care. We're taking care of people as well as taking care of business.

We have had occasions where our customers experienced a hardware failure and we've been able to leverage Infrascale to allow them to keep working while we remediate the issue. It also provides protection in the event of ransomware. Thankfully, we haven't been impacted by that, but our customers have an assurance that if they do get hit with ransomware, that they don't have to make that hard decision of paying the ransom, which we would not advise them to do.

The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud.

We would like to see more of the hardware appliances using solid-state drives versus mechanical drives so that the speed of backups and speed of restoration is faster. I know that that actually is an option that they are rolling out on some models, so they have started implementing that.

Having greater options for the geographic diversity of the data would be a good feature. Right now, we're just replicating to a single data center. But if that data could then be replicated to a second data center, that would be a value add. It provides a little bit more security because they have, in the past, had data center issues. When this happens, the offsite backups are just taken down. Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make.

One feature that would be really nice, would be to have the file and folder backup agent that is on-premises able to back up to their Infrascale cloud. As it is now, there are two different steps. Adding this capability would give us one solution to manage all of the different services. For example, having the DRaaS appliance be the central means of managing would be really valuable. As it is now, they have the cloud backup product with its own software agent and its own UI, in addition to the DRaaS appliance. Merging them into one platform would be preferable.

We started working with the Infrascale Platform in 2017, five years ago.

Overall, things have been very stable. Within the last six months or so, there have been significant improvements in stability. Maybe a year or year and a half ago, there were some concerns, but those have been addressed.

We have adopted Infrascale 100% in our environment. The system is definitely scalable; it can scale much higher than anything we have to deal with.

We have 13 network technicians that regularly work with the product.

Infrascale as a company and they're the representatives, both on the sales side and on the service side, are all really good people. They're easy to work with. They're responsive when we have issues, the support is taken care of quickly, and they're very customer-first.

I no longer deal with technical support directly but I review the tickets when we've had to submit one. They've recently overhauled their ticketing system and it seems that our support requests have been handled quickly and efficiently.

Prior to Infrascale, we worked with Accelerite.

Infrascale offered a much more progressive solution. Accelerite was really phasing out their MSP offering. The support was getting poor. The solution just didn't work very well. It wasn't a modern solution, and Infrascale offered a modern solution at a competitive rate. 

The initial setup is straightforward and they made onboarding really easy. When we engaged with them, there was a great deal of time spent going over the existing fleet that we were migrating to them, and a deployment plan was created.

We worked out which we were doing first and then second and third, and so on. Deployment was done in phases. So, we never really bit off more than we could chew. There were progress updates and I thought that things were very well coordinated. Also, the onboarding tech that was assigned to us knew the product very well. 

We have on-premises machines that replicate to Infrascale's cloud and we onboarded approximately 60 customers to them. These clients were all geographically and vertically distinct and as I recall, it took between six and nine months to complete the deployment for all of them.

We have absolutely seen a return on our investment. Simply, we are able to be profitable in reselling their service.

The pricing is fair, and they are interested in working with MSPs as part of their market. The model is flexible and it integrates with our billing system, so it's an easy choice for us to use them.

We evaluated a couple of solutions, one of which was Datto.

Infrascale was just more willing to work with us and really evaluated what we needed as an MSP. Versus the others that were just basically saying "Here's our solution, take it or leave it."

Infrascale customized the product for us but more in terms of how it was sold, as opposed to how it worked. They worked with us on the pricing model, as well as integrations with our CRM software so that we could bill our clients for the service.

Overall, this product is really solid and they're a very good company to work with.

I would rate this solution a nine out of ten.

The best part is the possibility to spill over the lock-ups to the cloud and the spin-up part. I can use several from the cloud. 

I think they could increase security. I would like to see more features for the section on the viruses and maybe another in reference to two-factor authentication.

I have been using Infrascale Backup & Disaster Recovery for about three years.

The initial setup was straightforward and we received support from the manufacturer.

The licensing for Infrascale Backup & Disaster Recovery is monthly.

I would rate Infrascale Backup & Disaster Recovery a nine out of ten.

We are using this solution for backing up our systems to the cloud. Many of the systems being backed up are laptops. We also resell this solution to our clients.

The most valuable feature of this solution is that it is simple to use.

I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup. I may want to set it to a maximum of 128kb in the application itself.

I would also like to be able to move from one licensed product to another, and not have to purchase a new license if we want to use additional features. For example, if I wanted to move to the virtual appliance backup and the DR sites, it should be not a new product, but rather something that I can upgrade to and only pay an upgrade fee.

A version for Linux would be an improvement, as we have some users with CentOS and Ubuntu for which we cannot do backups.

This solution is quite stable, and I have had no issues with it.

We have not needed to expand, so I haven't had issues with scalability. We have approximately fifty users.

Prior to using this solution, we were using Acronis. We switched to see what the performance and functionality would be like with this solution.

This solution is simple to set up.

Our licensing fees are billed every four months.

My advice for anybody researching this type of solution is to consider what it is that you need to have backed up. I would recommend this solution for those who are backing up documents for Windows or Mac. However, for Linux machines, this solution will not work. It only works with virtual appliances.

The experience that we have had with this product is generally good. We've been able to restore files when we've needed to. The problem is that sometimes you can use a lot of the bandwidth to upload files. I don't know what the compression is like, compared to others, but I've seen it slow down our connection a bit when it does backups.

I would rate this solution an eight out of ten.