Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers. |
Disaster recovery, quick VM booting, local and cloud failover, ease of use, efficient management with the Infrascale Dashboard, encrypted data backups, Critical Server Insurance for various servers, and reliable backup and restore speeds are the most valuable features of Infrascale Backup & Disaster Recovery. Users appreciate the ability to spin up servers on-demand without extra fees, and the software's automation and reporting capabilities.
Infrascale Backup & Disaster Recovery users experience a significant return on investment, increased profitability from reselling, and reduced downtime for high-end clients. They report faster restore functionality and lower monthly payments compared to previous solutions. Clients appreciate the rapid file recovery, which enhances their trust.
The pricing for Infrascale Backup & Disaster Recovery is fair and flexible, integrating easily with MSP billing systems. Licensing is monthly and based on data volume and required appliances, making it more complex than older per-terabyte models. Some users find the model competitive, though setup fees are involved and the list pricing can be higher than competitors. Pricing adjustments are possible but require negotiation. Updated pricing structures have improved efficiency and compatibility for micro-enterprises.
Managed service providers use Infrascale Backup & Disaster Recovery for on-premises and cloud backups, disaster recovery, and business continuity. Implementations include physical appliances for local and offsite replication. They use it to support remote users, manage IT for clients, back up data incrementally, and ensure uninterrupted service by spinning up virtual servers. The platform is utilized for simple backup tasks and comprehensive disaster recovery strategies. Users leverage its hybrid capabilities to protect infrastructure across different environments.
Customer service and support for Infrascale Backup & Disaster Recovery are highly responsive and proactive. Users appreciate the knowledgeable team, quick issue resolution, proactive monitoring, and recent improvements in the ticketing system. Some have noted past issues but acknowledge significant advancements over the past two years. The support team is dedicated, fostering strong customer relationships and regularly following up on resolved issues. Language barriers exist but are mitigated by assigning consistent support personnel.
Initial setup for Infrascale Backup & Disaster Recovery is straightforward, supported by knowledgeable staff. Deployment plans are well coordinated, with short setup times ranging from minutes to hours. Users appreciated the easy-to-use dashboard for centralized management. Challenges included initial appliance sizing, but improvements have streamlined the process. Mixed onsite and cloud deployments were typically quick, with users noting the ease and efficiency of transitioning from old systems to Infrascale Backup & Disaster Recovery.
Infrascale Backup & Disaster Recovery is highly scalable, adaptable to various business sizes. Users find it easy to deploy, upgrade, and manage, appreciating its flexibility and support. Some challenges with hardware limitations and data capacity require careful management, but users note effective assistance from Infrascale's support team. The scalability, while generally excellent, may depend on proper initial configuration and understanding of capacity needs.
Infrascale Backup & Disaster Recovery is praised for its stability. Users report no issues with the appliances and software. Significant improvements in recent months have addressed previous concerns. Some mention minor problems with server backups and redirected folders, but these are manageable. Support is responsive and quick to resolve issues. Long-term users appreciate the consistent reliability and minimal maintenance required.
SaaS BACKUP
Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment.
ENDPOINT BACKUP
Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats.
SERVER BACKUP AND DISASTER RECOVERY
Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard.
Infrascale Backup & Disaster Recovery was previously known as Infrascale Platform.