ISL Online Reviews

I work in a company that develops ERP systems and other business-oriented applications. We are specialized in production planning applications. 

These applications are quite complex and customers need our help and support a lot. ISL is used for customer support, helping solve specific problems, discussing the future development of applications, and retrieving files from the customer side for bug analysis. We also use ISL to send files, images, and documents to the customer side and for updating our application.

Communication with customers is simplified. Threes is no need to visit customers so often anymore. It is much easier to see a problem on customer side, then to explain it over a phone or e-mail. It is also easier to discuss future development that way. Getting customer environment is easier and safer then via other data transfer applications. 

Customers use ISL client version which is completely free of charge. It is also very simple to use and to understand. To establish connection with customer, unique 8-digit code is provided over phone, mail or ISL and connection is established. During whole process users are in control of their computers. They can give/revoke credential to operate and see their environment. 

Sending and receiving files is one of the most commonly used aspects. 

Another is customer support. We use ISL to help customers find some specific menus that are not commonly used, to teach them how to use our application, to help them organizing business processes in more efficient way. 

We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on. 

Another nice feature is remote control. That helps us to solve some specific problems on the customer side. 

ISL Always-On allows remote connection on our server without the need for user interaction. 

Another nice but not commonly used feature is recording. Each session can be recorded and viewed at a later time.

We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication. I must say that this is pretty much the only thing that we miss in ISL. 

ISL development team is improving this application all the time. We are often pleasantly surprised when the application is updated and we see new features were added. The application is automatically updated when we start the application. 

All updates are stable and we haven't experienced any problems with updated versions.

I've used the solution for 15 years.

The solution is very stable. I don't remember having any problems with ISL in the past.

ISL is updated automatically when we start the application. Updates are nicely visible. Old features always continue to work as before. 

We are very happy with the support. They respond quickly. All questions are answered in a short amount of time.

Positive

We didn't use any other application before ISL. We checked for other products, however, ISL had all functionalities we needed. The price was reasonable and the application was simple enough to use.

The setup is quite simple. We downloaded a version from XLAB web site. We launched it, entered credentials, and it was ready for use.

We did the deployment with our in-house team. As I mentioned before, the setup is quite straightforward and simple.

It saves us and our customers a lot of time. Good communication is a key to good business and ISL helps a lot.

The cost is on the supporter side. Customers use the free ISL client version. There is no additional cost for them. 

Licensing is more in the department of finances and I'm a developer. I can't speak to the exact costs.

As mentioned, we did check other products on websites. We even talked to some of them, however, ISL had it all, so we decided to use ISL.