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ISL Online pros and cons

Vendor: ISL Online
4.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Connecting with other services through ISL Online is straightforward and reliable.
Drawing utilities within ISL Online help in marking specific areas on the screen, making it clearer for end-users.
ISL Online includes a variety of features, fulfilling its intended functions effectively.
Setup and maintenance of ISL Online are simple, requiring no ongoing technical supervision.
Security is a highly valued feature of ISL Online, ensuring safe operations.

CONS

They need to better advertise features.
There is no communication via headset, requiring a combination with Skype for verbal communication.
There have been times during updates when something wouldn't work quite right.
Notifications of new features or updates are lacking; a newsletter would be helpful.
Integrations with other incident management software should be improved to send links directly from these platforms.
 

ISL Online Pros review quotes

reviewer1794771 - PeerSpot reviewer
Feb 25, 2022
I personally really appreciate the file transfer feature as it is really easy to use.
Ziga Klajnsek - PeerSpot reviewer
Feb 3, 2022
It's much easier to connect with other services, and it's working great. We haven't had any problems.
Stephen Yarrow - PeerSpot reviewer
Feb 25, 2022
Setting up the solution is easy and there's no maintenance involved.
Learn what your peers think about ISL Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Jernej Praprotnik - PeerSpot reviewer
Dec 15, 2023
The solution has a lot of features. It does what it is made to do and that's all we can ask for, really.
reviewer1845942 - PeerSpot reviewer
Apr 21, 2022
We can also monitor our systems at any time from practically anywhere.
reviewer1776738 - PeerSpot reviewer
Feb 25, 2022
We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on.
TK
Feb 25, 2022
ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us.
reviewer1959051 - PeerSpot reviewer
Sep 12, 2022
The code can be delivered in multiple ways, including an email with a link for an unattended connection.
ErikDas - PeerSpot reviewer
Feb 9, 2023
The most valuable feature is safety.
 

ISL Online Cons review quotes

reviewer1794771 - PeerSpot reviewer
Feb 25, 2022
If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates.
Ziga Klajnsek - PeerSpot reviewer
Feb 3, 2022
They need to better advertise the features.
Stephen Yarrow - PeerSpot reviewer
Feb 25, 2022
It would be helpful if they had iSupport for supporting Apple phones.
Learn what your peers think about ISL Online. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Jernej Praprotnik - PeerSpot reviewer
Dec 15, 2023
There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes.
reviewer1845942 - PeerSpot reviewer
Apr 21, 2022
There could be a section in the menu describing the new features and changes.
reviewer1776738 - PeerSpot reviewer
Feb 25, 2022
We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication.
TK
Feb 25, 2022
I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand.
reviewer1959051 - PeerSpot reviewer
Sep 12, 2022
They should improve the integrations with other incident management software to be able to send the link directly from these platforms.
ErikDas - PeerSpot reviewer
Feb 9, 2023
I would like to be able to access and manage all brands of smartphones.