ISL Online vs ScreenConnect comparison

ISL Online and ConnectWise are both solutions in the Remote Access category. ISL Online is ranked #29, while ConnectWise is ranked #14 with an average rating of 9.0. ISL Online holds a 1.0% mindshare in VUS, compared to ConnectWise’s 2.8% mindshare. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

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Executive SummaryUpdated on Dec 28, 2025

ScreenConnect and ISL Online are competitors in the remote support software category. ScreenConnect appears to have the upper hand due to its extensive remote access tools and strong security integration, whereas ISL Online is noted for its stability and ease of use across platforms.

Features: ScreenConnect offers varied remote access tools, persistent access, and seamless switching between networks or reboots. Essential features include file transfer, user input control, and integration with security protocols. ISL Online is recognized for cross-platform effectiveness, stable connections, and ease of use without requiring significant maintenance. Users appreciate its capability for smooth session transfers and a reliable reconnection process.

Room For Improvement: ScreenConnect users suggest enhancements in username management, documentation, session reports, and configuration setup. There are also recommendations for improving auto-locking features. ISL Online users desire better feature update alerts, integration with additional communication tools, and enhanced system information visibility during sessions. Both products have room to improve their user configuration experience and communication with technical support.

Ease of Deployment and Customer Service: ScreenConnect provides flexible deployment options in cloud and on-premises models, with varying user experiences in technical support. Some users encounter proactive support, while others find it insufficient. ISL Online consistently delivers reliable support, with straightforward deployment for both cloud and on-premises environments.

Pricing and ROI: ScreenConnect offers competitive pricing with flexible and scalable licensing models, leading to a swift return on investment due to reduced travel and improved support efficiency. ISL Online provides appealing pricing, typically managed by larger departments with straightforward licensing. Both products offer significant ROI through efficient problem resolution and lower operational costs, but ScreenConnect is favored for its scalability, while ISL Online is praised for pricing satisfaction.

To learn more, read our detailed ISL Online vs. ScreenConnect Report (Updated: February 2026).

Buyer's Guide

ISL Online vs. ScreenConnect

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of ISL Online is 1.0%, down from 1.1% compared to the previous year. The mindshare of ScreenConnect is 2.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.1%
ScreenConnect	2.8%
ISL Online	1.0%
Other	87.1%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration."

"Microsoft Intune is a must and should be needed for this time, for this hybrid model period, and I highly recommend this product for employees, education institutions, or device management."

"The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything."

"Microsoft Intune is best for Windows devices and security in Office 365 and Microsoft-related enterprise environments. It's a nice platform for endpoint management."

"The best feature of Microsoft Intune is that it managed the endpoints."

"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."

"Microsoft Intune is brilliant for scalability and is excellent for scaling purposes."

"Technical support, in general, has been quite helpful."

More Microsoft Intune pros

"It's much easier to connect with other services, and it's working great. We haven't had any problems."

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"We can also monitor our systems at any time from practically anywhere."

"Setting up the solution is easy and there's no maintenance involved."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."

"The code can be delivered in multiple ways, including an email with a link for an unattended connection."

"The most valuable feature is safety."

More ISL Online pros

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"Remote support is efficient and easy for our end users to receive support."

"It's very low maintenance."

"The initial setup is fairly straightforward."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"The ConnectWise ScreenConnect tool is very good for remote access."

More ScreenConnect pros

Cons

"Back in 2020, there were significant problems with report accuracy, particularly regarding web patching."

"The tool's tunnel gateway is not very good, making it an area where improvements are required."

"A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process."

"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."

"Lacking in features such as Wi-Fi and network security."

"Unfortunately, Intune’s management extension does not provide the same level of logging, and I lack the visibility in Intune that I had with SCCM."

"There are a couple of issues with stability."

"One thing I would suggest is that servers are not getting managed through Microsoft Intune."

More Microsoft Intune cons

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

"They need to better advertise the features."

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."

"It would be helpful if they had iSupport for supporting Apple phones."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"I would like to be able to access and manage all brands of smartphones."

More ISL Online cons

"Speed is a major factor in Automate, and the control panel is horribly slow."

"They could provide a toolbox for the plan I'm on."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"The solution is a little bit complicated when you want to implement it."

More ScreenConnect cons

Pricing and Cost Advice

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

"It is reasonable for the features it has."

"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"It is priced fairly."

"Pricing is fair for Control and the licensing is simple."

"Good price and works well."

"We pay an annual licensing fee."

"I download the product for free with ConnectWise RMM's license."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"We pay $3,000 USD for the service, yearly upfront."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

Government

Performing Arts

13%

Comms Service Provider

12%

Computer Software Company

11%

Insurance Company

Manufacturing Company

12%

Marketing Services Firm

11%

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	122
Midsize Enterprise	48
Large Enterprise	160

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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Comparisons

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Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 8% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

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TeamViewer Business vs ISL Online

Compared 54% of the time

LogMeIn Rescue vs ISL Online

Compared 16% of the time

Splashtop Remote Support vs ISL Online

Compared 13% of the time

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Microsoft Remote Desktop Services vs ScreenConnect

Compared 10% of the time

TeamViewer Business vs ScreenConnect

Compared 6% of the time

BeyondTrust Remote Support vs ScreenConnect

Compared 6% of the time

GoTo Resolve vs ScreenConnect

Compared 5% of the time

N-able Take Control vs ScreenConnect

Compared 5% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

February 2026

Download Microsoft Intune product report

Buyer's Guide

ISL Online

February 2026

Download ISL Online product report

Buyer's Guide

ScreenConnect

January 2026

Download ScreenConnect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

ConnectWise Control

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ISL Online provides secure, cross-platform remote access and support without user involvement. Its comprehensive feature set ensures efficient, low-maintenance solutions for diverse network environments requiring reliable connections.

Renowned for security and efficiency, ISL Online offers a robust remote access system. Users benefit from secure connections, requiring physical pin entry for additional safety. The software's compatibility with operating systems and ease of use is highly valued, featuring file transfer, drawing utilities, and session recording capabilities. Users can choose between cloud or on-premise deployment, gaining flexibility. Its stable performance and organized computer management ensure effective always-on connections. This functionality supports operations across different platforms, delivering consistent and efficient remote service.

What are the key features?

Secure Remote Access: Allows connections without user interaction while ensuring safety with physical pin authentication.
Cross-Platform Compatibility: Works seamlessly across multiple operating systems.
File Transfer and Drawing Utilities: Facilitates collaboration during remote sessions.
Session Recording: Enables reviewing and auditing of remote sessions.
Cloud and On-Premise Options: Provides deployment flexibility.
Always-On Connections: Streamlines operations by maintaining prepared connections.

What benefits and ROI should be considered?

Low Maintenance: Reduces the need for extensive management and upkeep.
Stability: Provides consistent performance, minimizing downtime.
Enhanced Remote Work: Improves productivity and problem-solving efficiency.
Ease of Use: Simplifies remote support processes for users and technicians.
Security: Protects connections with advanced security measures.

Companies across IT, broadcasting, and governmental sectors implement ISL Online for remote support and technical assistance, enhancing remote connections with client devices and servers. Its secure access and compatibility facilitate complex tasks, making it essential for troubleshooting and remote collaboration. Users also benefit from improved teleworking, boosting performance within intricate infrastructures.

ISL Online

ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.

ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.

What are the key features of ScreenConnect?

Remote Access: Facilitates easy access across devices and browsers with strong performance.
Security: Includes AES-256 encryption and two-factor authentication for secure interactions.
Customization: Allows extensive branding options to align with company identity.
ScreenConnect View: Enables live streaming for real-time troubleshooting via users' device cameras.
Session Management: Offers unattended access and session recording for quality control.
Configurability: Provides granular permissions to tailor access according to team requirements.

What benefits and ROI can users expect from ScreenConnect reviews?

Ease of Use: Users find it intuitive for support and troubleshooting.
Cost-Effective: Competitive pricing enhances ROI.
Integration: Easy incorporation with existing security protocols and management tools.
Remote Management: Provides effective remote access reducing on-site support needs.
Efficiency: Increases productivity with robust performance and seamless functionality.

Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.

ConnectWise

Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Jon Rosen Systems

Buyer's Guide

ISL Online vs. ScreenConnect

February 2026

Free Report: ISL Online vs. ScreenConnect

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