We performed a comparison between ConnectWise ScreenConnect and ISL Online based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is fairly straightforward."
"Remote support is efficient and easy for our end users to receive support."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Unattended access is the most important feature."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Setting up the solution is easy and there's no maintenance involved."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"The most valuable feature is safety."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"We can also monitor our systems at any time from practically anywhere."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"The solution should add the ability to video chat with the user on the other end."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There could be improvement to the remote command line tools."
"The solution is a little bit complicated when you want to implement it."
"They could provide a toolbox for the plan I'm on."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"The recent redesign has made it slower and basically worthless."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"I would like to be able to access and manage all brands of smartphones."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"There could be a section in the menu describing the new features and changes."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"They need to better advertise the features."
"It would be helpful if they had iSupport for supporting Apple phones."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while ISL Online is ranked 16th in Remote Access with 9 reviews. ConnectWise ScreenConnect is rated 8.4, while ISL Online is rated 9.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer and LogMeIn Pro, whereas ISL Online is most compared with TeamViewer and Splashtop Remote Support. See our ConnectWise ScreenConnect vs. ISL Online report.
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