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it_user647463 - PeerSpot reviewer
CRM Administrator at a media company with 51-200 employees
Vendor
We use this product for inserting, updating, and deleting critical records in our organization.
Pros and Cons
  • "Integrity, ease of use, user-friendly user interface, and errorless logs are the most valuable features."
  • "Sometimes we experience disconnections and I have to close all Jitterbit programs."

What is most valuable?

Integrity, ease of use, user-friendly user interface, and errorless logs are the most valuable features. We are extremely satisfied with this product.

How has it helped my organization?

We use this product on a daily basis and rely on it for inserting, updating, and deleting critical records in our organization.

What needs improvement?

Sometimes we experience disconnections and I have to close all Jitterbit programs. I have to hit the "Jitterbit Cloud Data Loader Start Services" button to reopen and reconnect to the Salesforce organization. This issue can be fixed.

For how long have I used the solution?

We have been using the solution for five years.

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January 2025
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What do I think about the stability of the solution?

We have encountered some disconnect issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and support?

I would give the technical support a rating of 10/10 as the online guides have helped us sufficiently.

Which solution did I use previously and why did I switch?

I had been using Salesforce Data Loader and DataLoader.io previously. However, Jitterbit Cloud Data Loader is more useful, accurate, and reliable than others in the market, based on performance.

How was the initial setup?

The setup was straightforward. All setup steps are predefined and easy to implement.

What's my experience with pricing, setup cost, and licensing?

Every Salesforce administrator should use this product on their CRUD (Create, Read, Update, Delete) operations.

Which other solutions did I evaluate?

We evaluated Salesforce Data Loader and DataLoader.io.

What other advice do I have?

It's easy and fun to use this product. You can count on it for all your CRUD operations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user635427 - PeerSpot reviewer
Data Architect / Data Migration Specialist / Cloud Consultant at a tech company with 51-200 employees
Real User
It is built to handle Salesforce integration with other systems.
Pros and Cons
  • "The Cloud Console for monitoring and troubleshooting data operations."
  • "Sometimes additional connectors are needed."

What is most valuable?

  • The ease of use and the admin friendly UI for setting up integration.
  • The Cloud Console for monitoring and troubleshooting data operations.
  • The pre-built Salesforce connectors.

How has it helped my organization?

As a Salesforce implementation partner, Jitterbit is our go to recommendation when it comes to Salesforce integration with other systems because of its streamlined, easy UI and wizard-based configuration. Since Jitterbit is built to handle these types of integrations, we have the utmost confidence in recommending it to our customers.

What needs improvement?

Sometimes additional connectors are needed.

There is also need for:

  • Temporary/lookup tables that can be referenced for data, without having to use additional servers.
  • Salesforce connectors that work with the Salesforce Streaming API.
  • Additional data transformation capabilities like de-duping, denormalization, and normalization.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

We have experienced some scalability issues, i.e., notably around advanced data transformation, manipulations, and cleansing, which Jitterbit can't do.

How is customer service and technical support?

The technical support is very good.

How was the initial setup?

The setup is very straightforward.

What's my experience with pricing, setup cost, and licensing?

We have noted that the base level with 3 connections is $2000, but the added bonus is that Jitterbit doesn't charge for any data volume/traffic, which is a good feature.

Which other solutions did I evaluate?

When providing recommendations, we suggest Jitterbit and Scribe Online as the cloud-based tool options and CloverETL as the on-premise system.

What other advice do I have?

Start simple and build on the complexity.

If you need complex data cleansing, de-duping, denormalization, and/or normalization, then consider a tool such as CloverETL.

Disclosure: My company has a business relationship with this vendor other than being a customer: We have a partnership with Jitterbit so as to recommend the tool to our customers who are looking to integrate.
PeerSpot user
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Data Integration
January 2025
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it_user647439 - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 51-200 employees
Consultant
The product integrates well with our CRM.
Pros and Cons
  • "Easy integration with Salesforce"
  • "There were some bugs in the product. For example if you run a delete query and test, it deletes the actual data."

What is most valuable?

  • Easy integration with Salesforce
  • Point and click
  • Wizards

How has it helped my organization?

We use this product for our clients.

What needs improvement?

There were some bugs in the product. For example if you run a delete query and test, it deletes the actual data.

For how long have I used the solution?

We have used this product for eight months.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

We haven't encountered any scalability issues, although it was tested with only a few thousand records.

How are customer service and technical support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We previously used Talend.

How was the initial setup?

The setup was straightforward for me.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the pricing/licensing considerations.

Which other solutions did I evaluate?

We evaluated Talend and Dell Boomi.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
PeerSpot user
it_user629043 - PeerSpot reviewer
Developer, Technical Lead at a tech services company with 51-200 employees
Consultant
Sets a basic interface with error handling. The console monitor should be easier to filter.

What is most valuable?

  • Connects to Salesforce
  • Adds scripts

How has it helped my organization?

  • Better error handling and monitoring of all interfaces
  • The ability to add new interfaces: It really simplifies integrations, especially Salesforce related integrations
  • The ability to quickly set a basic interface with error handling

What needs improvement?

  • Debugging: There should be a better way to track variable values during debugging. The need to print each log is frustrating when you encounter issues.
  • There should be a way to inspect the files going to 'temp storage' on the studio.
  • The variable search should be improved with the ability to click and go to the results in the search.
  • The console monitor should be easier to filter. There are better ways to filter data than typing in the filters in the search bar.

For how long have I used the solution?

We have been using this product for two years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

When I needed the technical support, the response was quick and professional.

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions.

How was the initial setup?

I was not involved with the installation process.

What's my experience with pricing, setup cost, and licensing?

I was not involved with the client sale process.

Which other solutions did I evaluate?

I am not aware of any other evaluated solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user631617 - PeerSpot reviewer
Founder at a tech services company
Consultant
Allows us to query databases and web services. I would like to see better scheduling and error handling.

What is most valuable?

In descending order:

  • Data manipulation and mapping
  • Connection possibilities to HTTP (authenticated calls)
  • Connection and transaction management for the SQL server
  • Communication possibilities (email)

How has it helped my organization?

Jitterbit allows us to:

  • Query databases and web services
  • Manipulate and organize data
  • Track the flow and the states of different processes

What needs improvement?

At the time, the scheduling and error handling left room for improvement. The execution of scheduled tasks was less reliable than it could be.

For how long have I used the solution?

I am not sure how long the solution has been in use.

What do I think about the stability of the solution?

Tasks would fail to start or error out and fail to track exceptions.

What do I think about the scalability of the solution?

I am not aware of any scalability issues.

How are customer service and technical support?

We did not use technical support.

Which solution did I use previously and why did I switch?

We used an in-house application. The maintenance required highly trained developers. Even so, we went back to that solution eventually.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the licensing and pricing.

Which other solutions did I evaluate?

We did not evaluate any other products beforehand.

What other advice do I have?

Get the latest version and train the personnel.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: January 2025
Buyer's Guide
Download our free Data Integration Report and find out what your peers are saying about Jitterbit, Microsoft, Salesforce, and more!