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reviewer1376658 - PeerSpot reviewer
Owner at a consultancy with 51-200 employees
Real User
VPN enables us to do remote work and we can better manage security
Pros and Cons
  • "We also like the security. We can control what sites users can go to and we can make sure that where they're going is appropriate and that it's work-related."
  • "The denial of service could also be improved. There recently was a big issue with denial of service attacks and it was a bit laborious."

What is our primary use case?

Our primary use cases are for internet connectivity, security, and VPNs.

How has it helped my organization?

The VPN connections have improved my organization. It also means that I can manage security more easily.

What is most valuable?

The most valuable feature is the VPN. It enables us to do remote work. 

I use the geo IP filtering a lot. 

We also like the security. We can control what sites users can go to and we can make sure that where they're going is appropriate and that it's work-related.

What needs improvement?

Quality of service and bandwidth management need improvement. It just doesn't seem granular in that.

The denial of service could also be improved. There recently was a big issue with denial of service attacks and it was a bit laborious.

Buyer's Guide
KerioControl
November 2024
Learn what your peers think about KerioControl. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Kerio Control since 2016. 

What do I think about the stability of the solution?

It's stable and we rarely have any reliability issues.

What do I think about the scalability of the solution?

It is scalable up to a point that then you might have to use a user faster, bigger one, but on the whole, it is scalable. It's because based most installations I have are over 300. Whereas if they start to get really big, you'll need to increase the model to the next model up.

In my company, it's me that manages and installs them all. We install, manage, and offer basic management and support.

The environments we've installed for can go from three to 50 users.

We've never had any problems with it not being able to manage the traffic.

How are customer service and support?

The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while to resolve an issue. For example, I've got an issue that's not been resolved for three months now, meaning that the box, the unit isn't performing as it should do.

Which solution did I use previously and why did I switch?

My clients generally replace solutions like SonicWall and Fortinet with Kerio but sometimes they don't have a firewall at all, so we set them up with their first firewall.

It's easier when all our customers are using the same firewall. It makes it easier for us to manage them across the board. We use Kerio across the board.

We used to use a lot of Fortinet but now we've replaced that with Kerio because of the support and price, although now the support is not so good. The price is fair and the features are all pretty much the same.

How was the initial setup?

The initial setup is straightforward. It's a bit tricky because I do it a lot, but it's pretty straightforward. It has a Wizard if you need it, but I don't need it anymore. I know what I'm doing. I find it quite easy to set up.

A basic deployment takes an hour. Just the box standards are set out for everybody, and then if they need something specific, we'll add it in afterward. But a straightforward, standard, basic setup takes about an hour.

We have a unified implementation strategy that we start with and then we tweak it if need be. We don't use MyKerio to put a standard implementation across all of them.

Our standard implementation strategy is to implement dual internet connections, standards, and standard traffic rules with VPN access.

What was our ROI?

At the end of the day, our customers are being managed, looked after, and they're secure, so they're happy.

What's my experience with pricing, setup cost, and licensing?

The licensing is a bit of an issue. People don't like to have to buy user licenses. They think they should be able to buy the box and be able to use it. Licensing is a bit old fashioned in terms of the fact that if they don't renew the license that box becomes useless. People really don't like that. Then they can't use it anymore.

What other advice do I have?

My advice would be to make sure you've got an internet connection. The first thing you have to do is register the user on the internet and then if you get to a new installation where you're setting them up from scratch, you're going to struggle because with the new Kerio unit, the first thing it needs to do is connect to the internet and it can't do that if you haven't set it up. It's best to get it set up before you install it on site.

The biggest lesson I have learned from using the solution is not to assume everything is running okay because it might not be. The main reason is because of the denial of service not being up to scratch. You have to make sure that their connections aren't being kept of denial of service effects. That's the problem right now. I would say denial of service is probably one of the weakest areas.

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Director at EVAK Technologies Limited
Real User
Provides a Pre-Filter to Scan Email Messages Before They Get to the Email Servers
Pros and Cons
  • "All of the features of Kerio Control are equally good. Most valuable to us are the firewall rules, the intrusion detection system, and IP address features."
  • "Kerio Control has just improved on their biggest problem, which was to introduce better support for high-availability requirements in production."

What is our primary use case?

We resell Kerio Control to other businesses. We use the virtual appliance model. The device is used for direct management.

How has it helped my organization?

Kerio Control protects our email servers. The product provides a pre-filter to scan the email messages before they get to the email servers.

What is most valuable?

All of the features of Kerio Control are equally good. The most valuable to us are the firewall rules, the intrusion detection system, and IP address features.

What needs improvement?

Kerio Control has just improved on their biggest problem, which was to introduce better support for high-availability requirements in production.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Kerio Control is very stable.

What do I think about the scalability of the solution?

The scalability of Kerio Control is limited, but they also market it as such. It's not an enterprise-class product, but they don't claim that it is. 

Kerio Control is for small enterprise businesses with various clients. It can support an organization of up to 300 general users, remote developers, and trained workers.

For deployment and maintenance, Kerio Control requires just one person. I tend to increase my usage of the product as time goes by, as well as the number of support clients.

How are customer service and technical support?

I have never had to use Kerio's customer support services.

Which solution did I use previously and why did I switch?

I did use other solutions previously. I switched because they suddenly made the Kerio Control license end-of-life.

How was the initial setup?

The setup of Kerio Control is very straightforward. The initial implementation is about three hours, with various points of review. We are a managed service provider, so there are ongoing reviews and adjustments for the clients.

What was our ROI?

ROI is difficult when you've got a "not for resale" version of Kerio Control. It's a total cost of ownership and further investment. The product is brilliant. I don't know how much value you can add on to it, but the cost point of the Kerio is much lower than the bigger vendors.

What's my experience with pricing, setup cost, and licensing?

The version of Kerio Control that I use is a "not for resale" unit. I get the product for free. There is an additional cost for the annual software licensing which depends on which model you have and the number of users.

The Kerio Control license has a varying cost, but generally, it's around £300 a year.

What other advice do I have?

I would rate Kerio Control a ten out of ten points overall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
KerioControl
November 2024
Learn what your peers think about KerioControl. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
General Manager at a tech services company with 51-200 employees
Real User
The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used
Pros and Cons
  • "The statistic feature enables us to better use bandwidth management. We monitored the use by mobile, type of application, department, and by users. The bandwidth was solid. Our internet speed is optimized for our research."
  • "I would like for them to add more security features."

What is our primary use case?

We use it as the primary UTM for the whole company.

How has it helped my organization?

The statistic feature enables us to better use bandwidth management. We monitored the use by mobile, type of application, department, and by users. The bandwidth was solid. Our internet speed is optimized for our research.

What is most valuable?

The statistics feature is the most valuable feature. The active host feature, "Live," enables you to monitor every host and every connection. The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used. It is a very powerful feature.

What needs improvement?

I would like for them to add more security features. 

What do I think about the stability of the solution?

It's very stable, and updates are frequent.

What do I think about the scalability of the solution?

In terms of scalability, it's actually more for a small to medium-sized business. It's not very scalable. 

We currently have over 50 users. The users are in different departments. It's a whole network; we have the admin department, accounting department, finance, technical department, and support department. Everyone is using it. It's the main UTM of the network.

It's the main UTM of the network so it's the internet firewall. We use it every day, every minute. 

How are customer service and technical support?

We've never had to use their technical support. 

How was the initial setup?

The initial setup was straightforward. It's the most user-friendly UTM out there. The deployment was very fast, less than half a day.

What about the implementation team?

We did the implementation ourselves. It required just one person. 

What was our ROI?

We see ROI on the internet bandwidth optimization levels.

What's my experience with pricing, setup cost, and licensing?

It's very affordable.

Which other solutions did I evaluate?

Every year we evaluate other options like Sophos and Kaspersky.

What other advice do I have?

My advice to somebody researching this solution is to check all the features. Some of the most important features of this program don't exist anywhere else. Especially the statistics.

I would rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at Bari Mills Limited
Real User
Easy to set up and scale but problems with filtering
Pros and Cons
  • "Kerio Control can be scaled easily."
  • "The filtering on the unlicensed version of Kerio Control is inefficient - you have to add each website manually, which isn't feasible."

What is our primary use case?

Primarily, I use Kerio Control as a firewall and for web-filtering user controls.

What needs improvement?

The filtering on the unlicensed version of Kerio Control is inefficient - you have to add each website manually, which isn't feasible. It also has no anti-spamming feature for emails.

For how long have I used the solution?

I've been working with Kerio Control for four years.

What do I think about the stability of the solution?

Kerio Control's stability isn't good.

What do I think about the scalability of the solution?

Kerio Control can be scaled easily.

How was the initial setup?

The initial setup was very simple and took one or two days - it's on a Linux-based machine, so we just got the setup files and installed it. 

What about the implementation team?

We used an in-house team.

What other advice do I have?

I would give Kerio Control a rating of six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1378203 - PeerSpot reviewer
Freelance IT Specialist at a computer software company with 501-1,000 employees
Real User
Good open source availability with great policy routing but needs to be more user friendly
Pros and Cons
  • "The user interface and the ease of use are pretty good. Everything fits together so nicely."
  • "The one thing that did put me off of the solution was that, after they were taken over by GFI, the licensing and a few other items have gotten very complicated."

What is our primary use case?

We do quite a special deployment. I work on superyachts. My clients, basically have various ways to forward their internet connection, either by satellite, or, if they're within the range of the shore, they use 4G and a multitude of other connections. Kerio provides for an easy way to manage the various connections. Also, because of the limited bandwidth of the vessels using VSAT, they have control of internet traffic.

What is most valuable?

With Kerio Control, one very useful feature is the policy routing. This enables us to, if we have the yacht's network split up into VLANs, give the option of basically pushing different VLANs through different internet connections. This is very flexible. Then the PFM and the Netgate firewalls are also very flexible. 

The user interface and the ease of use are pretty good. Everything fits together so nicely.

What needs improvement?

The one thing that did put me off of the solution was that, after they were taken over by GFI, the licensing and a few other items have gotten very complicated. 

I am just a little bit wary as to the future of the Kerio Control. I do like open source. I think open source is the future. I don't think there is any place for proprietaries and if I can use something as open source, I would prefer to use open source.

I never found I missed anything in terms of features. From a user point of view, because I install these things and put them on a yacht, then the people on board, they're the ones that have to manage it once the installation is done. That means I have to train them, and, as long as they understand what they need to do and how to use I'm they'll be fine. That said, it can be a bit complicated for a novice user. A simpler user interface is necessary.

For how long have I used the solution?

I've been using the solution for years.

What do I think about the scalability of the solution?

I've never tried to scale the solution. In my case, it doesn't make sense to try. My installations are very finite. The yacht doesn't grow, so it's very self-contained.

How are customer service and technical support?

I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look things up online. The beauty of working in IT is that a lot of problems you come across have already been witnessed. Someone else has come across them and has already posted solutions online for you to find. I'm not one of these people that tends to call help desks. I used to work on help desks quite a lot myself, so I am well versed in troubleshooting.

Which solution did I use previously and why did I switch?

We have experience with pfSense. 

With Kerio, everything is just a bit more cohesive. Everything fits together. With pfSense, you need to install add-ons to get the features you need. You can have the same features as Kerio, but it may require installing an add-on. With Kerio, of course, everything is already there.

Another very nice feature I like with the pfSense firewall is the ability to actually run a packet capture on the router, on the gateway itself. Thatis something very useful that I miss having access to, as it's not available on Kerio.

How was the initial setup?

The initial installation's level of difficulty all depends on the requirements of the customer. Some customers just want it there so that they can actually monitor and see the traffic usage, and, if necessary, they can go and speak to people and ask them to stop using up so much data. Some clients use it more as a deterrent and just as a way of monitoring what's going on. Other clients like even more control, which can make it a bit more complicated. They want to put in quotas for users and block certain sites, which is possible, and just a bit more work. It will all depend on clients.

Deployment typically can be done within one day. However, a lot of time users may be upgrading the whole network with wifi switches. Everything gets built together. For us, we're trading our gateway and our networks on board. It shouldn't take more than a few days for a full network installation.

What about the implementation team?

I am self-employed, so I work with other companies that usually do the installation of the hardware and I come in at the end to just make sure everything's all configured correctly and set up properly for Kerio configuration.

What other advice do I have?

I'd recommend the solution. 

It is a good solution. I would like to use it more as an open source software these days. The way everything is going in the world, I feel that there's definitely a place for open source. In terms of the proprietary side of it, I'm not too keen on it, and I'm a bit dubious about this takeover by GFI. I don't know if it's a product that will carry on as it is or if things will just keep getting a bit more complicated with it.

I'd rate the solution seven out of ten. It's done everything I've ever needed it to do. That said, if I can find a solution that does the same, I'll switch. I find that there are actually more options. If you know what you're doing and you find the add-on that you need, then I think it's more flexible.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT manager at ABITec s.r.o.
Reseller
Feature rich, easy to manage, and reliable firewall
Pros and Cons
    • "My experience with the solutions technical support is fine but they could be faster in responding."

    What is most valuable?

    I find this solution to be rich in features and does all that I require. For example, it is easily manageable and has comprehensive virus detection. 

    For how long have I used the solution?

    I have used the solution for approximately ten years. 

    What do I think about the stability of the solution?

    I have not had any problems with the stability of the solution, It is very stable. My clients are mainly small size companies. 

    What do I think about the scalability of the solution?

    I find the solution scalable. 

    How are customer service and technical support?

    My experience with the solutions technical support is fine but they could be faster in responding.

    Which solution did I use previously and why did I switch?

    I have tried a Zyxel Firewall product. 

    How was the initial setup?

    I found the initial setup to be easy. 

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is reasonable. For additional costs, you can add on more features such as antivirus.

    What other advice do I have?

    For those who want a good firewall solution, this is the one.

    I rate Kerio Control a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    PeerSpot user
    Chief Information Officer at NETmodel Tech Ltd
    Real User
    The web filter works well, but needs NGFW user-level protection
    Pros and Cons
    • "It prevents people from visiting undesirable sites and ensures that they use the internet for their designated jobs."
    • "Improvements are needed to the Next Generation Firewall Protection, specifically with user-level protection."

    What is our primary use case?

    Our primary uses for this solution are to control internet use, filter sites, and manage bandwidth.

    How has it helped my organization?

    It prevents people from visiting undesirable sites and ensures that they use the internet for their designated jobs.

    What is most valuable?

    The most valuable feature is the web filter.

    What needs improvement?

    Improvements are needed to the Next Generation Firewall Protection, specifically with user-level protection.

    For how long have I used the solution?

    Since 2017.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Works at GVC
    User
    The remote connectivity feature for users needs improvement. It has helped our organization with testing.
    Pros and Cons
    • "It has helped our organization with testing."
    • "They should improve the remote connectivity feature for users."

    What is our primary use case?

    I use Kerio Control for user statistics, intrusion detection and prevention (IPS), web filtering, etc. 

    How has it helped my organization?

    It has helped our organization with testing.                                

    What needs improvement?

    They should improve the remote connectivity feature for users.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free KerioControl Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free KerioControl Report and get advice and tips from experienced pros sharing their opinions.