Oracle MySQL Cloud Service Reviews, Competitors and Pricing

reviewer979968

Senior Manager Global Database Services at a manufacturing company with 10,001+ employees

Aug 6, 2019

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Offers multiple reliable databases but their technical support needs improvement

Pros and Cons

"The scalability of the database is absolutely guaranteed by the new features."

"The support is not that great. They're not really supporting directly anymore and relying on experts to figure out technical issues."

How has it helped my organization?

Having multiple reliable databases has improved our business greatly because having a robust database is so integral to the company in general.

What needs improvement?

The support is not that great. They're not really supporting directly anymore and relying on experts to figure out technical issues. Oracle does offer a website where you can open a service request, etc., however, general technical support could be improved.

For how long have I used the solution?

I've been using the solution for 20 years.

What do I think about the stability of the solution?

The solution is, without a doubt, very stable.

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What do I think about the scalability of the solution?

The scalability of the database is absolutely guaranteed by the new features. We have 20-30,000 users on the solution right now.

How are customer service and support?

Technical support is lacking in general.

Which solution did I use previously and why did I switch?

As a global company, we have all types of business needs, and all types of cloud and on-premises solutions. We chose Oracle MySQL because it was the best option, and still is.

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

Implementation was handled by our internal team.

What's my experience with pricing, setup cost, and licensing?

The solution is very expensive. Of course, you pay for what you get. So there is a reason why those products are very expensive compared with the other products. You are paying for some very good features.

What other advice do I have?

We use a hybrid version of the solution.

I would recommend Oracle MySQL.

I would rate the solution seven out of ten. I would rate it higher if support was better.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

ITHead6a3a

IT Head

Aug 16, 2019

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A very stable, very scalable solution with a simple setup

Pros and Cons

"The stability of the solution is very good. I wouldn't have used it for the past seven years if I was not satisfied."

"Sometimes MySQL does upgrades on the server. When we are still using the old server and when they integrate the upgrade, they don't carry along some of the old syntaxes. The versions don't sync."

What is our primary use case?

I use MySQL for the database, to store data on my web application

What is most valuable?

The solution overall is very powerful.

What needs improvement?

Sometimes MySQL does upgrades on the server. When we are still using the old server and when they integrate the upgrade, they don't carry along some of the old syntaxes. The versions don't sync.

For how long have I used the solution?

I've been using the solution for almost seven years.

What do I think about the stability of the solution?

The stability of the solution is very good. I wouldn't have used it for the past seven years if I was not satisfied.

What do I think about the scalability of the solution?

The solution is very scalable.

How are customer service and technical support?

We've never used the solution's enterprise support. We can get support from the MySQL communities, so we've never needed to contact technical support.

Which solution did I use previously and why did I switch?

Previously, we used Node.js. It's a document-oriented database. Complexity-wise, there was a chance it could fail, which is why we ultimately switched.

How was the initial setup?

The initial setup is very straightforward.

What other advice do I have?

The simplicity of the solution is very good. It's a straightforward solution and makes for a very good cloud option.

I would rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.