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Kyaw Bo Bo Htun - PeerSpot reviewer
Network Engineer at One Cloud
Real User
Easy to configure, helpful support, and scalable
Pros and Cons
  • "The most valuable feature of Palo Alto Networks K2-Series is the configuration, it is very clear."
  • "It is recommended that the Palo Alto Networks K2-Series be implemented step by step for the Panorama. Sometimes we can't overwrite the configurations because it fails."

What is our primary use case?

We use Palo Alto Networks K2-Series in projects as a firewall.

What is most valuable?

The most valuable feature of Palo Alto Networks K2-Series is the configuration, it is very clear.

What needs improvement?

It is recommended that the Palo Alto Networks K2-Series be implemented step by step for the Panorama. Sometimes we can't overwrite the configurations because it fails.

For how long have I used the solution?

I have been using Palo Alto Networks K2-Series for approximately two years.

Buyer's Guide
Palo Alto Networks K2-Series
December 2024
Learn what your peers think about Palo Alto Networks K2-Series. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,020 professionals have used our research since 2012.

What do I think about the stability of the solution?

Palo Alto Networks K2-Series is a stable solution.

What do I think about the scalability of the solution?

I have found Palo Alto Networks K2-Series to be scalable.

Our clients have many users using this solution.

How are customer service and support?

The premier support from Palo Alto Networks K2-Series is good. We can open a ticket if we have an issue in our department.

Which solution did I use previously and why did I switch?

We have previously used Fortinet FortiGate. We switched to Palo Alto Networks K2-Series because we can receive more information.

How was the initial setup?

The installation of Palo Alto Networks K2-Series was simple. There are a lot of technical documents that can be used for assistance.

What about the implementation team?

We used an integrator for the deployment of Palo Alto Networks K2-Series.

We have two engineers that do the maintenance and support of the solution.

What's my experience with pricing, setup cost, and licensing?

One of the benefits is we can use some of the features from Palo Alto Networks K2-Series for free. If we want more features we have to pay. There is a license to use the solution and it is paid annually.

The overall price of Palo Alto Networks K2-Series could be reduced.

What other advice do I have?

I rate Palo Alto Networks K2-Series an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
NiteshSharma - PeerSpot reviewer
Pre-Sales Architect at network techlab
Real User
Top 5Leaderboard
Harnesses AI-driven security while addressing deployment responsiveness
Pros and Cons
  • "The solution offers effective security features such as HIDS (Host-based Intrusion Detection System) in global products."
  • "The solution's commitment time could be reduced as it often takes a lot of time to execute."

What is our primary use case?

We primarily use the solution in conjunction with Palo Alto products. Although we currently are not using Prisma, we have a dedicated link for the Prisma solution. We predominantly deal with hardware and various software solutions, including the VM Series.

How has it helped my organization?

The solution enhances network security at scale. We rely on its capabilities to meet our security requirements.

What is most valuable?

The solution offers effective security features such as HIDS (Host-based Intrusion Detection System) in global products. We also utilize AI-driven security initiatives with technologies like Wildfire and machine learning integrations.

What needs improvement?

The solution's commitment time could be reduced as it often takes a lot of time to execute. Additionally, reducing the SLA response time from two hours would be beneficial.

For how long have I used the solution?

We have been familiar with the solution for quite some time, given that our team is both a longtime partner and a user of various Palo Alto products, including K2-Series.

How are customer service and support?

I would rate the technical support from Palo Alto as eight out of ten. We want the SLA timing to be reduced. Quick response is crucial for our operation efficiency.

How would you rate customer service and support?

Positive

What about the implementation team?

We have a dedicated team that looks into all the different aspects of technological implementation.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, the K2-Series costs can vary significantly. For smaller series, like the fifty series, there's a major price difference compared to larger options. Pricing discussions also depend heavily on customer needs and can sometimes be negotiated.

What other advice do I have?

I recommend the K2-Series, particularly for enterprise-level companies. For smaller organizations, due to pricing and a lack of technical staff, I suggest alternative solutions. It's important to understand customer needs before recommending a solution.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Palo Alto Networks K2-Series
December 2024
Learn what your peers think about Palo Alto Networks K2-Series. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,020 professionals have used our research since 2012.
SureshSingh - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
MSP
Simple to troubleshoot, configurable through GUI, but priced high
Pros and Cons
  • "I have found that Palo Alto Networks K2-Series has the best security. They are more user-friendly, older firewalls used to have to be configured using the command-line interface, but in this solution, it can be done in the GUI."

    What is most valuable?

    I have found that Palo Alto Networks K2-Series has the best security. They are more user-friendly, older firewalls used to have to be configured using the command-line interface, but in this solution, it can be done in the GUI.

    For how long have I used the solution?

    I have been using Palo Alto Networks K2-Series for a couple of years.

    What do I think about the stability of the solution?

    Palo Alto Networks K2-Series are more stable and capable than older firewalls.

    How are customer service and support?

    The support from Palo Alto Networks K2-Series is very good.

    How was the initial setup?

    Palo Alto Networks K2-Series are easy to install and are simple to troubleshoot.

    What's my experience with pricing, setup cost, and licensing?

    Palo Alto Networks K2-Series is an expensive solution, the price could be reduced. They are more expensive than some of their competitors.

    Which other solutions did I evaluate?

    I have heard that Juniper firewalls are more complex when it comes to configuration than Palo Alto Networks K2-Series. The flexibility of Palo Alto Networks K2-Series is a large advantage and they use the best parts.

    What other advice do I have?

    I would recommend Palo Alto Networks K2-Series to others.

    I rate Palo Alto Networks K2-Series a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    CSD Manager at BTC
    Reseller
    Good virtualization features, antivirus, and technical support
    Pros and Cons
    • "The most valuable features are the virtualization of the firewall and the antivirus."
    • "The ease of management and configuration should be improved."

    What is our primary use case?

    We are a solution provider and this is one of the firewalls that we provide to our customers.

    The majority of our customers for Palo Alto products are in the banking industry.

    What is most valuable?

    The most valuable features are the virtualization of the firewall and the antivirus.

    What needs improvement?

    The ease of management and configuration should be improved.

    The price of the K2 series could be lower.

    For how long have I used the solution?

    I have been familiar with the Palo Alto K2 series for three years.

    What do I think about the stability of the solution?

    This is a stable firewall.

    What do I think about the scalability of the solution?

    The scalability is very good.

    How are customer service and technical support?

    The technical support is good.

    Which solution did I use previously and why did I switch?

    We work with multiple vendors including Fortinet, Cisco, Juniper, and Palo Alto.

    How was the initial setup?

    The initial setup is straightforward but when you have a more advanced configuration, it is more difficult. For example, configuring policies can be complex.

    What's my experience with pricing, setup cost, and licensing?

    This solution is expensive compared to other, similar products.

    What other advice do I have?

    My advice to anybody who is implementing this solution is to ensure that they have the policies correct.

    Overall, this is a very good product that is doing well in the market here.

    I would rate this solution a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    PeerSpot user
    reviewer1469319 - PeerSpot reviewer
    Industrial Controls Advisor at a energy/utilities company with 5,001-10,000 employees
    Real User
    It's easy to centrally manage
    Pros and Cons
    • "One of the most valuable features is Palo Alto's firewall management. We find it easier to manage the firewall centrally."
    • "In the past, we've had trouble with Palo Alto's application filtering not getting it right. I would not be recommending layer 7 application filtering yet."

    What is our primary use case?

    We have eight VFDs. We have the bigger firewalls. I forget the model number but they're the bigger ones. We have smaller ones—the 220s— so we have a pretty good range of Palo Alto firewalls that we use in our company.

    What is most valuable?

    One of the most valuable features is Palo Alto's firewall management. We find it easier to manage the firewall centrally.  

    What needs improvement?

    In the past, we've had trouble with Palo Alto's application filtering not getting it right. I would not be recommending layer 7 application filtering yet. That's the only hiccup with the product line. In terms of the features, I'd like to see, one of the bigger pieces missing from any firewall system is the ability to monitor and report. I don't think there are any firewalls doing this, but I'd like to see firewalls have the ability to do what Splunk is doing automatically. In other words, the ability to provide log analysis and monitoring from a visualization standpoint would be very beneficial to any firewall. That doesn't really exist today. 

    There also needs to be a real methodology to maintain rules. They have rule sets in there and different ways of showing it, but the presentation isn't great. It's not a great presentation of where you have duplicate rules in place that makes it easy to find. Then again, I would say that no firewall company really has good management abilities for that. This isn't to badmouth Palo Alto. It's just that these features don't exist. So as we talk about where threat modeling and cybersecurity need to go, there's no one vendor with the best solution. It'd be nice if it would come in one platform. In other words, you buy their product, and they have a platform that includes that functionality.

    For how long have I used the solution?

    We've used Palo Alto for nearly five years now. We formerly used Check Point exclusively, but now we're using Palo for all of our perimeter security and our VPN connection coming in.

    What do I think about the stability of the solution?

    Capability-wise, I think Palo Alto firewalls can pretty much handle anything thrown at them. 

    How are customer service and support?

    I haven't done a lot with tech support. But the guys that are doing it say that outside support from Palo Alto is really good.

    Which other solutions did I evaluate?

    Check Point and Palo Alto are very similar as far as the platform's concerned. On the low-end side, maybe for smaller solutions, Check Point firewalls seem to do just fine and are even a little better. Their low-end products are better as far as performance is concerned. At the high-end, they can't touch the Palo Altos. The Palo Altos seem to be significantly better at handling more load and they can service larger throughput in their environment. I would say Palo Alto, overall, has a better, more reliable product line.

    What other advice do I have?

    I would rate Palo Alto firewalls an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Incident Monitoring Analyst at a financial services firm with 5,001-10,000 employees
    Real User
    Top 20
    A firewall product with good efficiency and scalability
    Pros and Cons
    • "I like the tool's WildFire feature."
    • "The tool needs to improve integration with more products from other vendors. I would like the product to add threat intelligence features as well."

    What is our primary use case?

    We use the solution as a firewall product. 

    How has it helped my organization?

    I am impressed with the tool's efficiency and the variety of use cases that includes network attacks. 

    What is most valuable?

    I like the tool's WildFire feature. 

    What needs improvement?

    The tool needs to improve integration with more products from other vendors. I would like the product to add threat intelligence features as well. 

    For how long have I used the solution?

    I have been working with the solution for five years. 

    What do I think about the stability of the solution?

    I would rate the product's stability an eight out of ten. 

    What do I think about the scalability of the solution?

    I would rate the solution's scalability an eight out of ten. It can integrate with both large and mid-level environments. We have more than 100 users for the product. 

    How are customer service and support?

    The tech support team is helpful. 

    How would you rate customer service and support?

    Neutral

    What other advice do I have?

    I would rate the solution an eight out of ten. We use the solution on a daily basis to see the logs regarding attacks and IPs. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer904116 - PeerSpot reviewer
    Technical Advisor to COO at a comms service provider with 51-200 employees
    Real User
    Stable and scalable overall but support is worse than most competitors
    Pros and Cons
    • "Palo Alto firewalls are scalable enough. We have about 110 employees in our company, and we are about to expand to 130."
    • "If we have issues, they take anywhere from two days to a week to respond. I even wrote to their CEO because there was no response. When it comes to support, this is the worst company."

    What is our primary use case?

    I'm a telecom operator, so all of my IT and network management stuff is behind this firewall. 

    What needs improvement?

    Palo Alto K2-Series firewalls could use some technical improvements, like main and standby, as well as FTU and STU support. In addition, they should upgrade the CPU, and there are so many other things that I cannot think of off the top of my head. 

    For how long have I used the solution?

    I've been using Palo Alto firewalls for two years.

    What do I think about the stability of the solution?

    Product-wise, it's stable, but it takes too long to switch between main and standby — maybe 10 to 12 seconds — and sometimes my traffic cuts out, yes. Also, the CPU processing power is not so good.

    What do I think about the scalability of the solution?

    Palo Alto firewalls are scalable enough. We have about 110 employees in our company, and we are about to expand to 130.

    How are customer service and support?

    Most firewall companies offer similar products, like Fortinet, etc., but Palo Alto support is not as good as its competitors. Palo Alto is almost zero. If we have issues, they take anywhere from two days to a week to respond. I even wrote to their CEO because there was no response. When it comes to support, this is the worst company.

    How was the initial setup?

    We have no idea how complicated the setup is. An agent from Palo Alto did all that and then conducted some training. And if we need something, we have to call the agent.

    What's my experience with pricing, setup cost, and licensing?

    The price is high, but we've already purchased these two boxes, so we have to continue using them for some time. Unfortunately, the salesperson we worked with isn't a Diamond-level agent, so he couldn't give us good discounts. But maybe a lower price is possible.

    What other advice do I have?

    I rate Palo Alto K2-Series Firewall six out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Cybersec Consultant at Freelance
    Real User
    Stable, easy to set up, and offers good visibility
    Pros and Cons
    • "We've found the solution offers us good stability."
    • "I'd like to see more data protection on the system."

    What is our primary use case?

    We primarily use the solution for protection, especially web protection.

    How has it helped my organization?

    It's great at protecting very important aspects of our company, particularly our servers.

    What is most valuable?

    We enjoy the amount of visibility we have in terms of security within our infrastructure.

    The initial setup is very easy.

    The product scales well.

    We've found the solution offers us good stability.

    Technical support is helpful and responsive. 

    The pricing is reasonable. 

    What needs improvement?

    The user interface could be improved. Right now, it's an aspect that is lacking. They should make it more user-friendly. There are too many options visible right now, which makes it confusing. They need to streamline and simplify it.

    I'd like to see more data protection on the system. It needs a DLP, a Data Loss Prevention, system.

    For how long have I used the solution?

    We've been using the solution for just over five years. We've used it since 2015 or so.

    What do I think about the stability of the solution?

    The solution is stable and reliable. The performance is good. there are no bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    The scalability is there if you need to expand it. It's good.

    We have 100 or so users that are using Palo Alto in our organization at this time.

    We do have plans to increase usage in the future. We're likely to scale it. 

    How are customer service and technical support?

    The technical supports has been really good so far. They respond quickly to our requests. We're quite satisfied with the level of service.

    How was the initial setup?

    The initial setup is quite straightforward. It's not overly complex or difficult. We found the implementation to be very easy in general. We didn't have any problems. 

    What's my experience with pricing, setup cost, and licensing?

    The product can be expensive. It's not the cheapest option on the market.

    However, I do find it to be less expensive than Cisco.

    What other advice do I have?

    We're a customer. We also work for other companies and help install the product.

    The solution is perfect. I'd rate it at a ten out of ten.

    Palo Alto is very affordable and very good overall. They respond quickly to our needs. Palo Alto detects a lot of cybersecurity threats, which has been great.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user