Try our new research platform with insights from 80,000+ expert users
reviewer1360608 - PeerSpot reviewer
Security Technical Lead at a tech services company with 11-50 employees
Reseller
Top 5
Easy to manage with a web-based interface, and the WildFire option is helpful
Pros and Cons
  • "This firewall is very good for our customers because they don't have to write their own rules for adding an application."
  • "The reporting functionality in GlobalProtect needs to be improved."

What is our primary use case?

We are a system integrator and this Palo Alto K2-Series is one of the firewall products that we implement for our customers.

What is most valuable?

This firewall is very good for our customers because they don't have to write their own rules for adding an application.

The WildFire feature is very good.

Using Panorama and the web interface makes it easy to manage.

What needs improvement?

The reporting functionality in GlobalProtect needs to be improved. Other products, such as Check Point, have better reporting features that give more reports.

The price of the K2-Series should be lowered.

The dashboard could be improved by adding more GUI components.

For how long have I used the solution?

We have about three years of experience with the Palo Alto K2-Series in my company, although I have only been working with this solution for about one year.

Buyer's Guide
Palo Alto Networks K2-Series
February 2025
Learn what your peers think about Palo Alto Networks K2-Series. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.

What do I think about the stability of the solution?

Palo Alto is very stable. In my previous job, I had not faced any stability issues.

What do I think about the scalability of the solution?

All of the higher-level Palo Alto products are scalable.

How are customer service and support?

We are the first level of support for our customers. If the problem is very complicated and we cannot solve it then we open a case through the distributor, which is the second level. After that, if they cannot solve it, the case is escalated directly to the Palo Alto technical team. Generally, if we cannot solve it then the distributor cannot either.

Which solution did I use previously and why did I switch?

We also have experience with Check Point firewalls, as well as with solutions from Fortinet. I think that Palo Alto is better than Check Point in terms of threat prevention, and both of these are better than Fortinet. Palo Alto, however, is very expensive compared to Fortinet.

Check Point has better reporting and a better dashboard but is more difficult to install. Price-wise, they are similar.

How was the initial setup?

The initial setup is very easy compared to Check Point. It is not hard for me to install and configure features such as High Availability.

What about the implementation team?

We implement and deploy this solution for our customers. We also provide maintenance and support.

What's my experience with pricing, setup cost, and licensing?

Palo Alto firewalls are very expensive.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
reviewer846642 - PeerSpot reviewer
Network Engineer at a international affairs institute with 1,001-5,000 employees
Real User
Good availability and technical support, but the price needs to be lowered
Pros and Cons
  • "The most valuable feature is availability."
  • "There are a lot of bugs in this solution."

What is most valuable?

The most valuable feature is availability.

What needs improvement?

There are a lot of bugs in this solution.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the scalability of the solution?

We have approximately 3,000 users and we have no plans to increase our usage at this time.

How are customer service and technical support?

I am satisfied with the technical support.

Which solution did I use previously and why did I switch?

We are also using Cisco Firewall products.

How was the initial setup?

We have installed many firewalls and continue to do so on an ongoing basis. The biggest one took perhaps three months.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is too high.

What other advice do I have?

This is a product that I would recommend. My advice to anybody who is implementing it is to make sure that you have full control over all of the features that you are using.

Overall, the features are very good but the price is too high.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks K2-Series
February 2025
Learn what your peers think about Palo Alto Networks K2-Series. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
reviewer1735683 - PeerSpot reviewer
Instrutor at a tech services company with 1,001-5,000 employees
Real User
Great tool to provide my students with better content
Pros and Cons
  • "Palo Alto's App-ID is what differentiates it from other competitors."
  • "Palo Alto has many other products. It would be nice for these products to be centralized under one tool"

What is our primary use case?

I use this to provide better content to my students as an instructor.

What is most valuable?

Palo Alto's App-ID is what differentiates it from other competitors. 

What needs improvement?

Palo Alto has many other products. It would be nice for these products to be centralized under one tool rather than having to jump from tool to tool.

For how long have I used the solution?

I have been using this product for four years.

What's my experience with pricing, setup cost, and licensing?

This product is designed for large companies. The price would not be suitable for a small or medium-size company.

What other advice do I have?

Your budget should be your main concern when considering K2-Series as a solution to ensure you will be able to take advantage of each feature or if you would be better off choosing a different solution.

Overall, I give this tool an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1057956 - PeerSpot reviewer
Hardware Engineer with 51-200 employees
Real User
A reliable component of our security solution that is easy to set up
Pros and Cons
  • "This is a very reliable firewall and we have never had problems with it."
  • "The technical support, and how they provide it to the client, needs to be improved."

What is our primary use case?

I am a network security engineer and this is one of the products that make up our security solution. We implement this product for our clients.

What is most valuable?

The most valuable feature is security.

What needs improvement?

The technical support, and how they provide it to the client, needs to be improved. They take too long to provide answers.

I would like to have a statistical report that shows the number of times that each rule is used.

For how long have I used the solution?

I have been working with the Palo Alto K2 series for about three years.

What do I think about the stability of the solution?

This is a very reliable firewall and we have never had problems with it.

What do I think about the scalability of the solution?

This firewall is scalable. Our clients vary in size. They are small and medium-sized businesses, as well as enterprises.

Which solution did I use previously and why did I switch?

I deal with a number of different firewalls including solutions by Cisco, Check Point, and Palo Alto.

How was the initial setup?

This is an easy firewall to set up, although the length of time required to deploy depends on a number of variables. For example, a complex environment will be more complex and take longer to configure. This type of setup could take a week but a simpler one could take a day or two.

What about the implementation team?

We have an in-house team for deployment. I can do it by myself, or I can ask my colleagues because several of them can do it as well.

What other advice do I have?

Overall, this is a very good firewall and I would recommend it. With respect to security, it is a perfect solution.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1350909 - PeerSpot reviewer
Cyber Security Engineer at Infort
Real User
Easy to implement, has a unique DNS security capability, and the technical support is good
Pros and Cons
  • "Palo Alto has a unique solution for DNS security, which is very good."
  • "The URL Filtering module needs to have more categories added to it."

What is our primary use case?

We are a solution provider and the Palo Alto K2-Series is one of the products that we implement for our clients. Our clients for this work in a variety of sectors.

What is most valuable?

Palo Alto has a unique solution for DNS security, which is very good. It includes signatures for the domains and machine learning functionality. It is currently the most popular feature for our customers.

What needs improvement?

The URL Filtering module needs to have more categories added to it.

The concept of clustering would be of benefit to Palo Alto and it would make it more productive. For example, with Forcepoint, you can cluster two different products.

What do I think about the stability of the solution?

We have seen no issues with stability.

What do I think about the scalability of the solution?

Scalability is good.

How are customer service and technical support?

We are satisfied with the technical support.

Which solution did I use previously and why did I switch?

I am also familiar with the next-generation firewall solution by Forcepoint.

Palo Alto is similar to other commercial firewalls but it has two unique functions. First, the engine is very sophisticated and well suited to the epicenter. It also has good performance. The second area that is unique is DNS Security.

I am familiar with Fortinet products and they are also very good, but they are cheaper than Palo Alto.

How was the initial setup?

The initial setup is straightforward.

While the firewall itself is on-premises, some of the services such as DNS Security and WildFire are cloud-based options that depend on a public cloud or the Palo Alto cloud. There are also options such as Cortext XDR, which has traps that extend to the cloud.

What's my experience with pricing, setup cost, and licensing?

Pricing is a sensitive issue because the cost is high in this market. If the price were reduced then it would be very good because it will be more competitive with vendors such as Fortinet. In fact, I would say that pricing is the weakest point of this solution.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1682511 - PeerSpot reviewer
Senior Systems Engineer at a computer software company with 1,001-5,000 employees
Real User
Beneficial central management, useful updates, and reliable
Pros and Cons
  • "The most valuable feature of Palo Alto Networks K2-Series is its management abilities. Additionally, the updates are very good."
  • "We had some issues with upgrading in the past. They could make the process easier."

What is our primary use case?

I am using Palo Alto Networks K2-Series as a perimeter firewall.

What is most valuable?

The most valuable feature of Palo Alto Networks K2-Series is its management abilities. Additionally, the updates are very good.

What needs improvement?

We had some issues with upgrading in the past. They could make the process easier.

Palo Alto Networks K2-Series has improved their central management but if they could improve upon it more that would be a great benefit.

For how long have I used the solution?

I have been using Palo Alto Networks K2-Series for approximately 12 years.

What do I think about the stability of the solution?

The solution is very stable, we have had no issues.

What do I think about the scalability of the solution?

We had some scalability issues with Palo Alto Networks K2-Series. I do not know how good the hardware firewalls are, but the cloud platform is scalable.

How are customer service and support?

When we had some minor issues we were in contact with the technical support and they were very good. We have not used the support often.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

When comparing Palo Alto Networks K2-Series with other solutions it is on the higher end of the price scale.

This solution is best suited for small to medium-sized businesses.

What other advice do I have?

I rate Palo Alto Networks K2-Series a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1270158 - PeerSpot reviewer
System Engineer at a tech services company with 501-1,000 employees
Real User
Offers more control over the security of your network since it gives a Layer 7 approach view unlike the built traditional firewalls that focuses on layer 4
Pros and Cons
  • "Palo Alto has an approach that makes the configuration easier not only for the customers but also for the IT help for the customers."
  • "They should implement the features that the other firewalls have."

What is most valuable?

Palo Alto has an approach that makes the configuration easier not only for the customers but also for the IT help for the customers. 

What needs improvement?

In terms of what needs improvement, Palo Alto is lacking abilities that other firewalls can do. They disable the current sessions when you think the hardest part is done. They have a workaround for authentication, but then our clients just use the local database of the device itself.

Some of the small to medium businesses are using these features and it would be easier for us to upsell the product up to other networks. Palo Alto Networks is quite a bit higher when it comes to prices. They should implement the features that the other firewalls have.

In the next release, I would like for them to include a checkbox where the user could disable concurrent users of the portal.

For how long have I used the solution?

I have been using Palo Alto Networks K2-Series for six months. 

What do I think about the stability of the solution?

When it comes to bug fixes, bugs will be fixed through a software upgrade or another fix.

What do I think about the scalability of the solution?

Scalability is easy to do because we just have to know the number of users.

How are customer service and technical support?

If I'm going to rate the support of Palo Alto, I would give it an 8 out of ten because they have good engineers, but sometimes I think that they take too long to respond to my queries. But most of them are very good.

How was the initial setup?

The initial setup is easy. I have very little knowledge really in procedures, but I could connect to the internet and it was easy to follow when initially configuring the firewall.

The time to configure will depend on the client. If the client is just a small to medium business it will only take a day or two to configure it.

What other advice do I have?

My advice to someone considering this solution would be that it's okay to spend a bit higher on your security products because Palo Alto is a bit more expensive than other products, but it is definitely worth it. The granularity of Palo Alto gives you more control over the security of your network.

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1360608 - PeerSpot reviewer
Security Technical Lead at a tech services company with 11-50 employees
Reseller
Top 5
Highly scalable with lots of features
Pros and Cons
  • "K2-Series' best features include its scalability, which is the best on the market."
  • "Palo Alto releases a lot of bug fixes for their firewalls, which means it's necessary to do frequent upgrades. They should work on decreasing their bugs so that upgrades aren't needed so often."

What is most valuable?

K2-Series' best features include its scalability, which is the best on the market, and its continuous development of new technologies and features.

What needs improvement?

Palo Alto releases a lot of bug fixes for their firewalls, which means it's necessary to do frequent upgrades. They should work on decreasing their bugs so that upgrades aren't needed so often. They also don't always ensure that their upgrades are available for older firewalls.

For how long have I used the solution?

I've been using K2-Series for two to three years.

What do I think about the stability of the solution?

Palo Alto's firewalls are the most stable on the market.

What do I think about the scalability of the solution?

K2-Series is scalable.

How are customer service and support?

Palo Alto offers two different types of support - partner-enabled and direct. The direct support is a bit expensive because it allows customers to open cases directly with Palo Alto techs. In contrast, the partner-enabled support goes to the ticket distributor, which can be time-consuming. In general, it can be hard to get answers from Palo Alto's support.

How was the initial setup?

The initial setup of the firewall was easy and took between five and ten minutes. However, implementing DNS or IoT security or packing working features requires assistance from an integrator or professional service.

What's my experience with pricing, setup cost, and licensing?

If you compare K2-Series' quality with its price, I think it is reasonable.

What other advice do I have?

I would rate K2-Series nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user