I used this solution to monitor and control a network of jewelry stores. I use AI for the prevention and prediction of future problems in my company, especially in certain points that I could not control before, such as cameras and alarms.
Saves costs related to monitoring my camera and alarm network
Pros and Cons
- "Thanks to its flexibility, I have been able to adapt the tool to our servers and find out quickly how their console works."
- "I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
What is our primary use case?
How has it helped my organization?
The job of monitoring is to prevent and save on costs, and that's what Pandora does well. It has helped my company in this regard. Thanks to its flexibility, I have been able to adapt the tool to our servers and find out quickly how their console works.
They have also incorporated a substantial improvement in the management of internet protocol addresses, which makes things much easier.
What is most valuable?
The features that I find most valuable are:
- Flexible network administration
- Monitors service availability and response times
- Graphics system, exportable to PDF
- Integrated remote access through eHorus
- Complex and modular architecture
- Includes logistical support
- Strives to improve and make the user console much more usable and simple
Each of these points I think represents the keys as to why this software works in my jewelry stores. It gives me greater control over all of the devices, the best performance, and I can interpret the data easily and much faster. The results are excellent.
What needs improvement?
What could you say on this subject? I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring.
Buyer's Guide
Pandora FMS
January 2025
Learn what your peers think about Pandora FMS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
For how long have I used the solution?
Three years.
Which solution did I use previously and why did I switch?
This is my first time with monitoring software.
What's my experience with pricing, setup cost, and licensing?
In terms of money, the Enterprise version is the cheapest that I have found after a market study. The best ratio of quality and price, I want to think.
Which other solutions did I evaluate?
I mostly read about other options but did not evaluate them.
What other advice do I have?
This is the best solution if you don't want to get in trouble. Their project department has helped me at all times by adapting the software to the needs of my business. Even in the last implementation of the program, they have included a functionality that I asked for myself.
Until very recently they didn't have good multi-tenancy monitoring, but they're moving fast and they've fixed it.
Try the free version first, and later you will want the paid version.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works
Intricate alarm system and worry-free licensing helped us to get everything under control
Pros and Cons
- "Thanks to this software and to the work of the support team, we have everything under control."
- "In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
What is our primary use case?
Our primary use case for this solution is to monitor our devices.
How has it helped my organization?
Thanks to this software and to the work of the support team, we have everything under control. It was simple and easy.
What is most valuable?
The most valuable features are its intricate alarm system and the simplicity of the license.
What needs improvement?
In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display.
For how long have I used the solution?
One to three years.
What do I think about the scalability of the solution?
Pandora FMS is very scalable due to the great facilities it provides for it. I think it depends more on the servers that host it, as opposed to the product itself.
How are customer service and technical support?
I really like the technical service, and they have helped a lot with the implementation. The support team contacts the development teams to solve problems in record time.
Which solution did I use previously and why did I switch?
I've never worked with another tool. We saw the information about this product on its blog, and we decided to take the risk and started using it.
How was the initial setup?
On this issue, I think it is better to have technical assistance. I am not very good at this sort of thing. It happens to me with everything.
What about the implementation team?
We implemented this solution in-house, with help from their support team.
What was our ROI?
The ROI for this solution was above expectations.
What's my experience with pricing, setup cost, and licensing?
The license part is the best. Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS.
I love the simplicity of the license. This makes it easy to work, with no fear of being asked for more money all the time.
Which other solutions did I evaluate?
We evaluated a couple of other solutions before settling on this one. They were Nagios and Zabbix, and they were too complicated at first sight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Pandora FMS
January 2025
Learn what your peers think about Pandora FMS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Network Operations Coordinator at a comms service provider with 5,001-10,000 employees
A stable solution with good network monitoring features
Pros and Cons
- "The network monitoring and configuration within this solution is very good."
- "We would like the real-time monitoring of an interface to be improved within this solution."
What is our primary use case?
We use this solution for network monitoring.
What is most valuable?
The network monitoring and configuration within this solution is very good.
The product also has good customization options.
What needs improvement?
We would like the real-time monitoring of an interface to be improved within this solution.
We would also like some improvements to be made to the WinRM configuration file that this solution uses.
For how long have I used the solution?
We have been working with this solution for two years.
What do I think about the stability of the solution?
The stability of this solution is good. However, we have found that we occasionally get false alerts for our on-premises servers.
How are customer service and support?
The support for this solution has been good whenever tickets are raised.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We chose to move to this solution due to how cost effective it is, and how easy it is to use.
How was the initial setup?
The initial setup of this product is quite straightforward, if you have experience with Linux commands.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Developer at KS7000
Good manageability, reporting, and licensing, but it should include an ISO image for companies using VPSs
Pros and Cons
- "Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."
- "It would be useful if Pandora FMS included an ISO image (or «software appliance») for each big company that leases virtual private machines (VPS), just like in AWS."
What is our primary use case?
We use it for "remote desktop" via eHorus (integrated into console Pandora FMS), to check connectivity, for database status, and disk drive free space capacity. This solution is very useful for keeping track of «Let's Encrypt» certificates (expiration) for our web blog and its uptime.
How has it helped my organization?
Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them. This solution also supports «IP address management» in an easy way, including an integrated IP calculator. Compatibility with the «Lightweight Directory Access Protocol» reduces the work required to handle our users and roles.
What is most valuable?
Enterprise version is for big business (100 devices or more); we use Community version (GNU General Public License) , both versions let us make own "details", always under our responsibility. Another valuable feature is standards for monitoring, where discrete values in generic situations can be applied to anything with very different needs.
What needs improvement?
Pandora FMS is currently very focused on monitoring so they have left out the issue of cloud deployment. After discussing it with support and in the forums, I have seen that they are working on improving their cloud side, and with the Discovery feature, which is still limited, I'm sure they will accomplish a lot more in the future.
For how long have I used the solution?
We have been using this solution for more than two years.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
The solution provides for full scalability, including a schema for a High Availability Database Cluster.
How are customer service and technical support?
We have had no need for service, as everything is explained in blog/wiki pages.
Which solution did I use previously and why did I switch?
I have not previously used a monitoring tool beyond one that we designed in-house.
How was the initial setup?
This initial setup of this solution is no problem. Everything is set up inside an ISO image, burned and installed into the machine. Of course, after installation, it needed to be adapted for our requirements.
What about the implementation team?
We used an in-house team for the deployment.
What's my experience with pricing, setup cost, and licensing?
Growing the solution or migrating to the Enterprise version is easy, and various plans are available -if you have one hundred devices or more-. This is an open-source solution that can be used free of charge (Community edition). Libre Software can be let tasted and tried without compromise, no pressure for buying, and no more worries (we have too many of them). Both case use same core, Enterprise version include additional plug-in's and there is total support for specialized cases.
Which other solutions did I evaluate?
There were no other options evaluated before choosing this solution.
What other advice do I have?
There is a community of users at pandorafms.org where you can see errors that other people have experienced, in addition to a blog with technical articles. It is all very useful.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works
SLA reporting and a powerful alert system help us monitor our diverse environment
Pros and Cons
- "The official forum is active enough to answer most of the high-end technical questions that you may have."
- "Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios."
What is our primary use case?
We use Pandora FMS to monitor both on-premise and Cloud infrastructure, and some KPIs of our application. The SLA reports are simply extraordinary, it's very simple and easy to generate them and see whether the solution is behaving as expected or not.
How has it helped my organization?
Thanks to Pandora FMS, we've been able to adapt to every new monitoring challenge over the past seven years. That's a LOT of time in the industry.
Moreover, its powerful alarm and event systems turned our previous solutions to dust, by being able to escalate incidents easily with a matter of clicks.
What is most valuable?
We use the alert system a lot, with several actions per configured alert. These include actions like sending a Pushover notification, email, or even start a new EC2 instance.
The good thing about this system is the flexibility that provides. There's really no new technology that Pandora can't integrate with.
The SLA reports are just outstanding. It provides a clear vision about the KPIs and its evolution in time.
The official forum is active enough to answer most of the high-end technical questions that you may have. Besides, the documentation is really extensive and provides a lot of examples.
What needs improvement?
Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios.
For how long have I used the solution?
Seven years.
What do I think about the stability of the solution?
The last two years have been great. They've changed their software release policy for better and improved the overall stability.
What do I think about the scalability of the solution?
I've seen Pandora FMS setups monitoring five thousand unique endpoints without any kind of optimization. That is crazy!
How are customer service and technical support?
So far we've been able to communicate with the company, and the community through their forums, and we love the support. They do care about good ideas to improve the product, and they are good at providing support to answer most of the questions.
Which solution did I use previously and why did I switch?
We used Zabbix in the past and deprecated it because its interface lacks usability. The reporting & alerting capabilities were just inferior.
How was the initial setup?
This initial setup is not particularly complex, although I took the official training & certifications, which helped a lot.
What about the implementation team?
We performed the implementation in-house.
What's my experience with pricing, setup cost, and licensing?
We use the Open Source edition, but I've worked with the Enterprise edition in the past. My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition.
Which other solutions did I evaluate?
We evaluated Nagios, New Relic, Datadog, and AWS Cloudwatch. All of them were great in certain topics (more than Pandora FMS), but they weren't as good in the general sense, and comparably inflexible. We needed a swiss-army-knife solution for the next ten years, and we made the right choice.
Disclosure: My company has a business relationship with this vendor other than being a customer: We use the OpenSource version since a long time ago.
Telecomunicações at GoContact
Provides helpful network insights, with good community support available in Spanish
Pros and Cons
- "I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
- "I find that this software is resource heavy, and demands a lot of processing capacity."
What is our primary use case?
I use this solution for the testing of possible network monitoring scenarios. I have tried the solution but I am still in the testing phase, reading the documentation and training.
How has it helped my organization?
I have it installed in virtual machines and I simulate possible scenarios. In any organization, it is very important to have a notion of what happens in the network. This includes the monitoring of services, applications, and nodes.
What is most valuable?
The most valuable features in this solution are:
- Large Hispanic community
- Self-detection system for host or terminals
- System of alarms or notifications
- SLA reporting and management system
- Geolocation
- Monitoring of virtual environments
- Agents for different platforms
- Administration by CLI
- Intuitive interface
What needs improvement?
I find that this software is resource heavy, and demands a lot of processing capacity. I would like to see it lightened. The somewhat long configuration means that the start of implementation may be slow.
Nice features to see would be:
- The possibility to make it work without agents.
- It would be good if it had a long history of occurrences.
- Notifications via hangouts or google chat.
For how long have I used the solution?
One year.
What do I think about the stability of the solution?
According to what I have seen, this solution is stable, but I have still tried it in small scenarios so I cannot give an opinion about large environments.
What do I think about the scalability of the solution?
I notice that it is quite scalable.
How are customer service and technical support?
I've only talked to the community.
Which solution did I use previously and why did I switch?
I have used OpenNMS and Zabbix. I switched to Pandora because it is more intuitive and there is more documentation in Spanish.
How was the initial setup?
The initial configuration was simple, without anything special.
What about the implementation team?
The deployment was handled internally.
What was our ROI?
I work in support and I handle several projects of telephony and VoIP. In this capacity, I need to have insight into my network environments.
What's my experience with pricing, setup cost, and licensing?
It is a personal issue, everyone has different needs.
Which other solutions did I evaluate?
In choosing this solution I evaluated prices, platforms, the alert management system, alarm system, and reports.
What other advice do I have?
I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly. Given the need for organizations to monitor their networks, I find Pandora to be very useful.
Overall, I really like the solution and I will continue training. My advice is to make more documentation available in Spanish.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Project Manager at a comms service provider with 10,001+ employees
Has good dashboards and graphics
Pros and Cons
- "The solution has good dashboards and graphics."
- "The product lacks APIs for integration with other systems."
What is our primary use case?
The primary use case of this solution is configuration of metrics. We are customers of Pandora. I'm the IT project manager and ERP system specialist.
What is most valuable?
The solution has good dashboards and graphics. It helps with supporting operations in telecommunications.
What needs improvement?
The product lacks APIs for integration with other systems and we have issues with monitoring.
What do I think about the scalability of the solution?
The solution is scalable, we have around 70 users in our company.
How are customer service and support?
Customer support could be improved.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is relatively easy. The initial setup takes around one hour.
What's my experience with pricing, setup cost, and licensing?
Pricing is reasonable.
What other advice do I have?
I rate this solution nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Information Security and Technology at a healthcare company with 11-50 employees
Reporting facilitates discovery and remediation of security issues required for industry compliance
Pros and Cons
- "This solution has screens that are easy to understand and provide a wealth of information."
- "I would like to have a dashboard with all assets displayed, with a quick hover-over status."
What is our primary use case?
We utilize Pandora FMS to accurately maintain an up to the minute, easy to digest visual on inventory and security throughout our network for certain industry compliance of workstations and servers. We are a multi-OS environment and Pandora FMS fits nicely as it supports all of our Operating Systems with provided modules.
How has it helped my organization?
This solution has allowed our IT staff to visualize and pinpoint key security vulnerabilities in our business network workstations and servers. This has provided an opportunity for our IT Department to apply corrective measures. Network monitoring is fun again with Pandora FMS.
What is most valuable?
Easy installation of the Windows-based agent has made reporting foolproof. This solution has screens that are easy to understand and provide a wealth of information. Inventory tracking and auditing have become much easier to visualize. Ability to integrate with other software is very helpful, as well.
What needs improvement?
Better support for custom themes would be greatly appreciated. I would like to have a dashboard with all assets displayed, with a quick hover-over status. Think "at-a-glance" style view of all assets on one page. This would make it easy for data center admins to get an overall picture.
For how long have I used the solution?
Four years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Download our free Pandora FMS Report and get advice and tips from experienced pros
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Updated: January 2025
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