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it_user387300 - PeerSpot reviewer
Foglight Specialist with 1,001-5,000 employees
Vendor
We are able to view infrastructure through a single pane of glass. We stopped using technical support because of how slow SR's are resolved.
Pros and Cons
  • "Infrastructure Monitoring and End User Monitoring are the product’s most valuable features to me."
  • "We are running a Webmethods stack (Software AG) and Foglight is unable to instrument. We are in a POC with Dynatrace and it was able to instrument with little effort."

How has it helped my organization?

We are able to view infrastructure through a single pane of glass and are able to build services and SLA.

What is most valuable?

Infrastructure Monitoring and End User Monitoring are the product’s most valuable features to me.

What needs improvement?

Application Monitoring. We are running a Webmethods stack (Software AG) and Foglight is unable to instrument. We are in a POC with Dynatrace and it was able to instrument with little effort.

How are customer service and support?

To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's are resolved. We often fix the issues before Dell support is able to.

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December 2024
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How was the initial setup?

I did not form part of the initial setup but have subsequently been involved in the deploy of a new setup. I found that it is a bit complex if you have no background in ESM.

What about the implementation team?

We implemented our initial implementation with the vendor and we have subsequently deployed the latest version in house and we were able to implement seamlessly.

What was our ROI?

We have not realized a good ROI on the product due to the fact that we were not able to monitor our core application which runs on Webmethods . We are also unable to monitor AS400 DB2 database transactions, which results in a broken telephone effect.

What other advice do I have?

Foglight is an awesome tool and it is able to instrument and integrate easily with any monitoring tool. However, you have to have a good knowledge of software development, as well as a proper understanding of architecture and infrastructure.


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user118989 - PeerSpot reviewer
Application Support Analyst with 501-1,000 employees
Vendor
Valuable features include the Transaction Recorder, Transaction Response Time and Management Server

Valuable Features

2 years
  • Foglight Transaction Recorder
  • Transaction Response Time
  • Foglight Management Server

Improvements to My Organization

We are able to capture the real time user experience of our solutions and we have an understanding of overall performance.

Use of Solution

2 years

Deployment Issues

We didn't have any issues with deployment.

Stability Issues

We had stability issues for FTR. The player used to get hung while running the robot scripts.

Scalability Issues

We didn't have any issues with scalability.

Customer Service and Technical Support

Customer Service: GoodTechnical Support: Very Good

Implementation Team

I think we implemented using a vendor team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Application Performance Monitoring (APM) and Observability
December 2024
Find out what your peers are saying about Quest Software, AppDynamics, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: December 2024.
831,071 professionals have used our research since 2012.
it_user430590 - PeerSpot reviewer
Senior Technical Consultant at a tech consulting company with 1,001-5,000 employees
Consultant
We have had no stability issues.
Pros and Cons
    • "I want to see mobile access application in the next release."

    Improvements to My Organization

    My customer had a database that was working slowly every time. Their IT department  tried to resolve it by adding more hardware, but the issue wasn't resolved. They then used Foglight to perform performance analysis on SQL to find the root cause. Foglight reported and advised on the improvements to improve SQL and to change the database configuration for their database workload. It was easy and saved costs.

    Valuable Features

    Workload analysis (database workload in active time) they should more information data and analyze wait state analysis is valuable data to predictions or clarify issue.

    Room for Improvement

    I want to see mobile access application in the next release. 

    Stability Issues

    We have had no stability issues.

    Scalability Issues

    There have been no issues with scaling it for our needs.

    Other Advice

    Get more requirement from your customer if they have a performance issue with a critical database. You should read carefully the release notes and prerequisites before implementation. Ask your customer for hardware sizing and credentials. For Foglight performance analysis, you need to create a new database schema on your monitored host and you need at least 1GB space on a monitored host for storing data and logs.

    Disclosure: My company has a business relationship with this vendor other than being a customer: I work for a Dell partner
    PeerSpot user
    it_user414102 - PeerSpot reviewer
    Network & System Aministrator at a university with 1,001-5,000 employees
    Real User
    We can watch the performance instantly and continuously.​
    Pros and Cons
    • "Sometimes we can solve problems before they occur."

      Improvements to My Organization

      It has minimized induced downtime. We can watch the performance instantly and continuously.

      Valuable Features

      Formed on our system and we're watching events that may occur. We find the source of the problem easily. Sometimes we can solve problems before they occur.

      Room for Improvement

      There are no new changes in our expectations, because we use for many years.

      Stability Issues

      We have had no issues with the stability.

      Scalability Issues

      We had no issues scaling it for our needs.

      Customer Service and Technical Support

      We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our problems.

      Initial Setup

      The installation is simple, but it takes time to adapt them to the structure.

      Implementation Team

      We work constantly with the vendor's engineer.

      Pricing, Setup Cost and Licensing

      The price is expensive for us.

      Other Solutions Considered

      When we chose this product did not have too many alternatives.

      Other Advice

      I would recommend this product as it's been very successful for us.


      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      it_user4851 - PeerSpot reviewer
      Infrastructure Expert at a healthcare company with 501-1,000 employees
      Vendor
      Cost effective APM, but complicated and confusing.

      Valuable Features:

      A lot of features for the price: Java/.Net instrumentation, End User replay (similar to TeaLeaf). Huge library of monitoring cartridges

      Room for Improvement:

      Complicated setup/maintenance. Different components don't integrate well together: FMS, FxM and FxV. Confusing product. You'll need lots of training and implementation consulting.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user

      We’ve been using Foglight Suite of products for the last 3 years.
      It’s a great Product suite which gives in-depth details of your Application. The Java and .NET cartridges are exceptional and is in its own class.
      The product support team is also great to work with.

      Cons
      FTR aka Transaction recorder is not a stable Product
      The FMS is a product which needs to managed with great care as any other Application.

      it_user430641 - PeerSpot reviewer
      Expert Cloud Architect at a tech company with 5,001-10,000 employees
      Real User
      With virtual network switch support, administrators get full visibility into bottlenecks.​​
      Pros and Cons
      • "Dell Foglight does analyze and optimize your virtual infrastructure. It definitely reduces operational cost."
      • "I think installation and setup needs little more improvement especially when you are installing with external database."

      Improvements to My Organization

      Over all in my organization, this product helped us to maintain health, risk and efficiency of the virtual infrastructure. With virtual network switch support, administrators get full visibility into bottlenecks.

      Valuable Features

      Dell Foglight does analyze and optimize your virtual infrastructure. It definitely reduces operational cost.

      Room for Improvement

      I think installation and setup needs little more improvement especially when you are installing with external database. 

      Stability Issues

      We've had no issues with stability.

      Scalability Issues

      We've had no issues with scalability.

      Other Advice

      Overall I loved the product. Easy to navigate and gives very detailed information on every piece that you are looking for.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free Application Performance Monitoring (APM) and Observability Report and find out what your peers are saying about Quest Software, AppDynamics, Dynatrace, and more!
      Updated: December 2024
      Buyer's Guide
      Download our free Application Performance Monitoring (APM) and Observability Report and find out what your peers are saying about Quest Software, AppDynamics, Dynatrace, and more!