Catchpoint vs Quest Foglight for APM [EOL] comparison

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."

"During business hours, it has worked absolutely fine without any issues."

"The most valuable feature is drill-down monitoring, which shows us from one interface the transaction chain from the front end to back end."

"Real time database monitoring and alerting are valuable."

"Infrastructure Monitoring and End User Monitoring are the product’s most valuable features to me."

"Having standard monitoring features and a central repository saves us a lot of time and reduces risk of incidents."

"It provides a history of the activities on our SQL servers."

"FxV is valuable as we can playback the session."

"Capacity on database and file servers. I found the algorithms to forecast growth and concerns particularly intuitive."

"With the APM you can replay the end user session and see issues quickly by viewing the session."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"Catchpoint can be improved by focusing solely on network monitoring."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"I would perhaps like to see more SSMS connections."

"We are running a Webmethods stack (Software AG) and Foglight is unable to instrument. We are in a POC with Dynatrace and it was able to instrument with little effort."

"The version compatibility needs work."

"They need to improve the stability of FxM and FxV."

"I think installation and setup needs little more improvement especially when you are installing with external database."

"SQL agents often failed but again this may have been addressed in future versions."

"I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace."

"The “cartridge” concept for every little thing is a bit of a bother to implement."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing varies based on services and licensing models."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"In terms of licensing fees, I believe they were slightly higher."

"The solution's pricing is comparable to the last tool we were using."

"Since the product split – the licensing is a bit more complex."

"The price is expensive for us."

"Foglight can be expensive I would go with the pricing at a three year deal."

"I recall it being a very expensive solution relative to function and stability."