Catchpoint vs Quest Foglight for APM [EOL] comparison

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

"Catchpoint's customer service and support are valuable."

"The solution offers three different ways of slicing data to look for abnormalities."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"Catchpoint provides a great amount of information."

"Capacity on database and file servers. I found the algorithms to forecast growth and concerns particularly intuitive."

"Having standard monitoring features and a central repository saves us a lot of time and reduces risk of incidents."

"The most valuable feature is drill-down monitoring, which shows us from one interface the transaction chain from the front end to back end."

"FxV is valuable as we can playback the session."

"At a glance I can easily see what is going on with all of my VMware ​environments, including top consumers of resources."

"Infrastructure Monitoring and End User Monitoring are the product’s most valuable features to me."

"Real time database monitoring and alerting are valuable."

"With the APM you can replay the end user session and see issues quickly by viewing the session."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"Catchpoint can be improved by focusing solely on network monitoring."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

"The old user version was better, it was more user-friendly."

"I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace."

"The version compatibility needs work."

"We are running a Webmethods stack (Software AG) and Foglight is unable to instrument. We are in a POC with Dynatrace and it was able to instrument with little effort."

"It needs a more intuitive way to create and implement custom "Cartridges" to be deployed through out a Federated environment."

"Being able to incorporate other bespoke monitoring into Foglight would have made the tool even more useful."

"My only complaint from Foglight for monitoring is that you only get a plot for five minute average for metrics like CPU and Memory, on the application side I can see metrics more quickly at 15 seconds for metrics like active sessions, heap. I would like to see the same for CPU and memory."

"They need to improve the stability of FxM and FxV."

"I want to see mobile access application in the next release."

"The solution's pricing is comparable to the last tool we were using."

"In terms of licensing fees, I believe they were slightly higher."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing varies based on services and licensing models."

"The price is expensive for us."

"Since the product split – the licensing is a bit more complex."

"I recall it being a very expensive solution relative to function and stability."

"Foglight can be expensive I would go with the pricing at a three year deal."