We performed a comparison between Catchpoint and Datadog based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint's customer service and support are valuable."
"The solution offers three different ways of slicing data to look for abnormalities."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"Using the data, our operation teams works with the dashboards to get their statistics, analytics, etc."
"The most valuable aspect is for us to have everything in one place."
"We have found that we're able to get in and out of troubleshooting issues much more rapidly, which in turn, of course, enables us to spend more time on our products."
"I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable."
"The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents."
"Since we integrated Datadog, we have had increased confidence in the quality of our service, and we had an easier time increasing our delivery velocity."
"The most valuable features are the dashboards and the reporting."
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"The old user version was better, it was more user-friendly."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"Catchpoint can be improved by focusing solely on network monitoring."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"The FinOps needs improvement."
"The pricing should be less of a surprise."
"Datadog could make their use cases more visible either through their docs or tutorial videos."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"I found the documentation can sometimes be confusing."
"I'm not sure if Datadog can monitor K8s deployments in real-time. For instance, being able to see a deployment step by step visually. This would be helpful if there were any incidents during the deployment."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"Datadog is expensive."
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Catchpoint is ranked 20th in Application Performance Monitoring (APM) and Observability with 12 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews. Catchpoint is rated 8.2, while Datadog is rated 8.6. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Catchpoint is most compared with Dynatrace, ThousandEyes, Splunk Enterprise Security, AppDynamics and Selenium HQ, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Catchpoint vs. Datadog report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
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