Akamai mPulse vs Catchpoint comparison

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Akamai mPulse

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Executive SummaryUpdated on Jul 24, 2024

Catchpoint and Akamai mPulse compete in digital experience monitoring. Catchpoint excels in operational metrics, while Akamai mPulse offers comprehensive performance monitoring.

Features: Catchpoint users noted advantages in global network coverage, precise monitoring services, and quick issue resolution. Akamai mPulse was favored for its real-user monitoring, in-depth data analytics, and detailed performance insights based on user interactions.

Room for Improvement: Catchpoint users want a more intuitive alerting system, better third-party integrations, and enhanced user interface. Akamai mPulse users need improved customization options, better performance reporting tools, and a more streamlined user experience.

Ease of Deployment and Customer Service: Catchpoint is praised for straightforward deployment and responsive customer service. Akamai mPulse has positive deployment feedback but varies in customer support efficiency.

Pricing and ROI: Catchpoint offers a satisfactory price-performance ratio and quick ROI. Akamai mPulse is considered more expensive but justified by its advanced features, aligning with its extensive feature set and making it worth the investment.

To learn more, read our detailed Akamai mPulse vs. Catchpoint Report (Updated: October 2024).

Akamai mPulse vs. Catchpoint

October 2024

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Categories and Ranking

Akamai mPulse

Ranking in Application Performance Monitoring (APM) and Observability

57th

Average Rating

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

8.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (56th), Cloud Monitoring Software (33rd), Digital Experience Monitoring (DEM) (8th)

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Akamai mPulse is 0.4%, down from 0.5% compared to the previous year. The mindshare of Catchpoint is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Arivu Arumugam

Staff Engineer at a financial services firm with 10,001+ employees

Oct 18, 2022

Lacking in regard to observation of the entire platform but does dynamic injections from within

The primary use case of mPulse is for real-time user monitoring. Our use case was to observe the entire platform from the user all the way to the backend system and that's what it did. It's all in the discovery state. We explored a variety of different tools and the pros and cons of each within our…

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Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

Aug 12, 2022

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Enables dynamic injections from within the product which is great."

"The most valuable feature is the solutions overall performance. It is very efficient and accurate for our usage."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"Catchpoint's customer service and support are valuable."

"The solution offers three different ways of slicing data to look for abnormalities."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

More Catchpoint pros

Cons

"In the next release, I would like to see the possibility of sharing the metric from this solution with other solutions."

"The end-to-end distributor tracing connectivity isn't there."

"The old user version was better, it was more user-friendly."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"Catchpoint can be improved by focusing solely on network monitoring."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

More Catchpoint cons

Pricing and Cost Advice

Information not available

"In terms of licensing fees, I believe they were slightly higher."

"The solution's pricing varies based on services and licensing models."

"The solution's pricing is comparable to the last tool we were using."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

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814,649 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

17%

Retailer

Manufacturing Company

Educational Organization

60%

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Akamai mPulse?

Enables dynamic injections from within the product which is great.

What needs improvement with Akamai mPulse?

The end-to-end distributor tracing needs some work because the connectivity from the user to the backend wasn't there. Akamai mPulse was not able to deliver on our requirements regarding observatio...

What is your primary use case for Akamai mPulse?

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

What needs improvement with Catchpoint?

The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.

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Product Reports

Application Performance Monitoring (APM) and Observability

October 2024

Download Akamai mPulse product report

Download Catchpoint product report

November 2024

Also Known As

SOASTA mPulse

No data available

Learn More

Akamai

Overview

Akamai mPulse is a real user monitoring (RUM) solution that gives performance engineers, administrators, and developers the ability to effortlessly visualize website functionality issues and identify ways to improve processes that conventional testing protocols do not find. mPulse gives users usable scenarios to better understand how processes such as user interactions, visual progress, and third-party resources may be disrupting the overall user experience and application delivery.

mPulse enables users to take a deep dive into the specific performance issues and complete comprehensive error analyses, to thoroughly understand the effect on critical user interactions such as conversions, page views, and more.

mPulse gathers and delivers data on an organization's website’s performance and metrics on user web browsing experiences. The mPulse feature “Boomerang” is a JavaScript Library that monitors the website page load time. Boomerang has a unique plugin architecture and works with all websites. The Boomerang feature is embedded on each page of an organization's website.

mPulse works seamlessly with Akamai solution Ion, so the RUM data can be instantly gathered once the Luna Control Center has been activated. Ion instantly attaches Boomerang to the organization’s web properties; there is no need to change the website code.

Akamai mPulse Benefits

Third-party monitoring: mPulse enables users to effortlessly monitor and visualize the effect that third-party vendors, resources, and scripts may have on the organization’s web properties.
Real-time intuitions: RUM data is continually being gathered, so users are able to instantly experience changes in user performance during every critical event. Users are able to respond immediately and make corrections or amendments as needed. Additionally, mPulse integrates effectively with other third-party notification solutions, such as Slack, PagerDuty, and webhook API support.
Framework integrations: mPulse integrates with many of today’s popular single-page application (SPA) frameworks, such as React.js, Backbone.js, Angular.js, Ember.js, and even some custom frameworks. mPulse has the ability to also be seamlessly integrated in Non-SPA websites.
Intuitive feedback: mPulse gathers data and creates workable solutions so users have a better understanding of how objects, images, or even entire pages are affecting user behavior. Users can gather numerous metrics (custom or advanced) to achieve a better, more complete understanding of ways to improve the user experience with the application or website.
Custom metrics and timers: With mPulse, users can effortlessly create custom timers to discover important performance sessions unique to the application. The mPulse dashboard allows users to set up trackers for numerous metrics, such as:
- First image load time
- Sidebar load time
- Page load times
- Third-party resource content load time
mPulse Beacon API: This valuable benefit allows users to send custom metrics from mobile and web applications to mPulse. This gives mPulse greater flexibility and usability to frameworks and platforms that can make HTTP calls. Representational State Transfer (REST) interface is included and is able to be used by any web application using any language running on the platform. There is also a Beacon API library for JavaScript. This option is available from the dashboard by creating a new application and an API key.

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Sample Customers

Nordstrom, Gatwick, DirecTV, MSN, SquareSpace, SAP, Lenovo, Hallmark, myspace, Intuit, Kentucky Derby, Toys "R" Us, Netflix, Newsweek, The Washington Post, Lowe's, Nike, REI, Apple, Sears, Verizon, Wendy's, Huawei

Information Not Available