Catchpoint vs SolarWinds Pingdom comparison

Catchpoint and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. Catchpoint is ranked #42 with an average rating of 8.5, while SolarWinds is ranked #58 with an average rating of 6.0. Catchpoint holds a 0.4% mindshare in APM, compared to SolarWinds’s 0.3% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

Catchpoint

Read 13 Catchpoint reviews

1,189 Views
711 Comparison Views

100% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

692 Views
419 Comparison Views

75% willing to recommend

Catchpoint

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Catchpoint and SolarWinds Pingdom are leading solutions for website monitoring and performance analytics. Based on user reviews, while Catchpoint excels in deployment and customer service, SolarWinds Pingdom scores highly in features and pricing.

Features: Catchpoint users appreciate detailed analytics, global reach, and sophisticated alerting capabilities. SolarWinds Pingdom is valued for simplicity, easy integration, and intuitive monitoring dashboards, offering user-friendly and practical features for everyday use without sacrificing depth.

Room for Improvement: Catchpoint could improve its reporting interface and add more integrations with third-party tools. Reviewers also suggest simplifying its complexity. SolarWinds Pingdom faces criticisms regarding its inflexible alerting system, occasional reliability issues, and could benefit from resolving these aspects more easily.

Ease of Deployment and Customer Service: Catchpoint receives praise for comprehensive documentation and strong customer support, though its setup process is considered complex. SolarWinds Pingdom benefits from a straightforward deployment process, minimal configuration requirements, and responsive support.

Pricing and ROI: Catchpoint's pricing is viewed as higher, offering robust features that justify the cost. However, users feel SolarWinds Pingdom delivers substantial value at a more budget-friendly price point, tending to deliver quicker ROI due to its cost-effectiveness and functional efficiency.

To learn more, read our detailed Catchpoint vs. SolarWinds Pingdom Report (Updated: December 2024).

Buyer's Guide

Catchpoint vs. SolarWinds Pingdom

December 2024

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Categories and Ranking

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (54th), Cloud Monitoring Software (32nd), Digital Experience Monitoring (DEM) (8th)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

58th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.4%, down from 0.5% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"Catchpoint provides a great amount of information."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

"Catchpoint's customer service and support are valuable."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

More Catchpoint pros

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"Once you set the threshold on your environment, it feels very real-time"

"The most valuable features are monitoring and reporting."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

Cons

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"The old user version was better, it was more user-friendly."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

More Catchpoint cons

"I would like to see better integration with other products."

"Technical support could use some improvement."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Some of the functions could improve by making them easier."

Pricing and Cost Advice

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The solution's pricing is comparable to the last tool we were using."

"In terms of licensing fees, I believe they were slightly higher."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing varies based on services and licensing models."

"This price of this solution is reasonable."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"The license was paid yearly and included technical support."

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Top Industries

By visitors reading reviews

Educational Organization

61%

Financial Services Firm

11%

Computer Software Company

Retailer

Educational Organization

58%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

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What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.

See all answers

What do you like most about SolarWinds Pingdom?

One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive.

See all answers

What needs improvement with SolarWinds Pingdom?

See all answers

What is your primary use case for SolarWinds Pingdom?

SolarWinds Pingdom and Cloudflare are third-party applications that we utilize through a browser without any additional setup. We simply rely on their services, which is why I lack familiarity with...

See all answers

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Compared 16% of the time

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Product Reports

Buyer's Guide

Catchpoint

December 2024

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

December 2024

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Catchpoint

SolarWinds

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

Sample Customers

Information Not Available

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

Catchpoint vs. SolarWinds Pingdom

December 2024

Free Report: Catchpoint vs. SolarWinds Pingdom

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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.