General Manager at a consultancy with 1-10 employees
Reseller
Top 20
2023-02-01T19:11:24Z
Feb 1, 2023
Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring. Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.
Analyst/ Solutions Architect at a training & coaching company with 11-50 employees
Real User
2022-08-24T18:01:00Z
Aug 24, 2022
A large selection of nodes are available but it is challenging to test reliably in China and the Middle East. This might be a stability issue based on ISPs in different locations. Documentation and online indexing are awful but have been improved recently. I would like a reference document that includes ratings of different ISPs. I always test locations and weed out bad internet providers but it would be nice to have experts providing this feedback. The online recorder add-on to Chrome that records transaction tests could be improved. If you do not write tests every day it is easy to forget steps, so the tool is useful but has some bugs. I provide clients with links to waterfalls but they are not as detailed as what I see in the app. I join metrics and include response bars in one table but that robust detail cannot be viewed via client links.
A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement.
Because these transaction monitors also monitor your product's entry-point URLs, there are numerous things it can do to improve. Assume you have a SaaS for a company, and they want to add a status page as a feature. When a company decides to set up monitors for their entry-point URLs, that status page can be exposed to customers as well. Catchpoint can display downtime as the status whenever it detects it. And can be used by the company to demonstrate to their customers that there is a downtime occurring and that we are working on it, from the standpoint of customer communication. That is the other issue, in that their API is extensive but also a lot. There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring. With the direction of the industry, many people want to work in automation. Creating monitors as automation is an important aspect of their growth, which I did not see when I used it because they did not have an API for which you could actually create monitors.
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points...
The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.
It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow.
Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring. Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.
A large selection of nodes are available but it is challenging to test reliably in China and the Middle East. This might be a stability issue based on ISPs in different locations. Documentation and online indexing are awful but have been improved recently. I would like a reference document that includes ratings of different ISPs. I always test locations and weed out bad internet providers but it would be nice to have experts providing this feedback. The online recorder add-on to Chrome that records transaction tests could be improved. If you do not write tests every day it is easy to forget steps, so the tool is useful but has some bugs. I provide clients with links to waterfalls but they are not as detailed as what I see in the app. I join metrics and include response bars in one table but that robust detail cannot be viewed via client links.
A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement.
Because these transaction monitors also monitor your product's entry-point URLs, there are numerous things it can do to improve. Assume you have a SaaS for a company, and they want to add a status page as a feature. When a company decides to set up monitors for their entry-point URLs, that status page can be exposed to customers as well. Catchpoint can display downtime as the status whenever it detects it. And can be used by the company to demonstrate to their customers that there is a downtime occurring and that we are working on it, from the standpoint of customer communication. That is the other issue, in that their API is extensive but also a lot. There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring. With the direction of the industry, many people want to work in automation. Creating monitors as automation is an important aspect of their growth, which I did not see when I used it because they did not have an API for which you could actually create monitors.