New Relic and Akamai mPulse are both prominent tools for performance monitoring and optimization. New Relic has the upper hand in terms of ease of deployment and customer service, while Akamai mPulse stands out for its advanced feature set and perceived value.
Features: New Relic offers real-time monitoring, detailed transaction analysis, and extensive integrations. Akamai mPulse includes user-centric performance data, rich visualizations, and comprehensive reporting capabilities.
Room for Improvement: New Relic could enhance its documentation and reduce its learning curve. Akamai mPulse could offer better customization options and simplified initial setup. Both products have areas for improvement but target different user needs.
Ease of Deployment and Customer Service: New Relic's seamless deployment and top-notch customer service are praised by users. Akamai mPulse can be complex to deploy initially but offers solid customer support. New Relic's easier implementation gives it an edge.
Pricing and ROI: New Relic is noted for competitive pricing and strong ROI, with users appreciating the cost-to-benefit ratio. Akamai mPulse is perceived as costly but worth the investment due to its in-depth features and insights.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.1% |
| Akamai mPulse | 0.6% |
| Other | 95.3% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 70 |
Akamai mPulse is a real user monitoring (RUM) solution that gives performance engineers, administrators, and developers the ability to effortlessly visualize website functionality issues and identify ways to improve processes that conventional testing protocols do not find. mPulse gives users usable scenarios to better understand how processes such as user interactions, visual progress, and third-party resources may be disrupting the overall user experience and application delivery.
mPulse enables users to take a deep dive into the specific performance issues and complete comprehensive error analyses, to thoroughly understand the effect on critical user interactions such as conversions, page views, and more.
mPulse gathers and delivers data on an organization's website’s performance and metrics on user web browsing experiences. The mPulse feature “Boomerang” is a JavaScript Library that monitors the website page load time. Boomerang has a unique plugin architecture and works with all websites. The Boomerang feature is embedded on each page of an organization's website.
mPulse works seamlessly with Akamai solution Ion, so the RUM data can be instantly gathered once the Luna Control Center has been activated. Ion instantly attaches Boomerang to the organization’s web properties; there is no need to change the website code.
Akamai mPulse Benefits
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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