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Akamai mPulse vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Akamai mPulse
Ranking in Application Performance Monitoring (APM) and Observability
67th
Average Rating
6.6
Reviews Sentiment
5.5
Number of Reviews
6
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Akamai mPulse is 0.6%, up from 0.6% compared to the previous year. The mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.6%
Akamai mPulse0.6%
Other95.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Arivu Arumugam - PeerSpot reviewer
Staff Engineer at a financial services firm with 10,001+ employees
Lacking in regard to observation of the entire platform but does dynamic injections from within
There is little that's unique about mPulse but since the solution is part of Akamai, you can do dynamic injections from within the product which is a great feature. the UI is quite good. It offers a basic set of features but nothing unique other than that as part of Akamai, you can do dynamic injections.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the solutions overall performance. It is very efficient and accurate for our usage."
"We are a worldwide company and we need to have a solution with good performance which the solution is providing us with; it has helped our company."
"It provides real-time monitoring for performance and availability of specific portions of the website without a significant data overhead."
"There is little that's unique about mPulse but since the solution is part of Akamai, you can do dynamic injections from within the product which is a great feature."
"Enables dynamic injections from within the product which is great."
"There's a good relationship between the price and the licences."
"It provides a great overview for management regarding user experience."
"It’s a very good product for performance tracking, I haven’t used many others, so I can’t comment on a competitive level."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It is easy to set up from scratch, as you don’t need resources."
"Both developers and operations people can look at the same data, and that’s a great benefit."
"From the perspective of effort and time taken while identifying issues and resolution, we have gained a lot."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
 

Cons

"It needs a more intuitive GUI and more customization options."
"Scalability to larger volume of data seems to be hit or miss."
"They work very well, only thing is they need more time to improve and fix all the issues."
"In the next release, I would like to see the possibility of sharing the metric from this solution with other solutions."
"The end-to-end distributor tracing connectivity isn't there."
"The solution didn't help us much and that's the reason we never used mPulse on a full scale and why we chose to go with Dynatrace."
"Doesn't recognized some third party transaction traces."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"The main reason we switched away from New Relic is that the cost is too high."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."
"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."
 

Pricing and Cost Advice

Information not available
"We're paying for the New Relic APM license annually."
"This is an expensive product."
"Because of budget, we are not using the mobile app part of this tool."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"I loved this product, but we can no longer afford it, so we dropped it."
"The solution is less expensive than AppNeta."
"The solution is cheap, but prices can go up when users grow."
"The price of New Relic could improve. It is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
6%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
11%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Large Enterprise6
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise80
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

SOASTA mPulse
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Nordstrom, Gatwick, DirecTV, MSN, SquareSpace, SAP, Lenovo, Hallmark, myspace, Intuit, Kentucky Derby, Toys "R" Us, Netflix, Newsweek, The Washington Post, Lowe's, Nike, REI, Apple, Sears, Verizon, Wendy's, Huawei
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Akamai mPulse vs. New Relic and other solutions. Updated: November 2026.
921,523 professionals have used our research since 2012.