Catchpoint vs IBM Tivoli Composite Application Manager comparison

Catchpoint and IBM are both solutions in the Application Performance Monitoring (APM) and Observability category. Catchpoint is ranked #43 with an average rating of 8.5, while IBM is ranked #59 with an average rating of 6.0. Catchpoint holds a 0.5% mindshare in APM, compared to IBM’s 0.2% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 50% of IBM users who would recommend it.

Catchpoint

Read 13 Catchpoint reviews

1,239 Views
753 Comparison Views

100% willing to recommend

IBM Tivoli Composite Applic...

Read 2 IBM Tivoli Composite Application Manager reviews

693 Views
430 Comparison Views

50% willing to recommend

Catchpoint

IBM Tivoli Composite Applic...

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Executive SummaryUpdated on Jul 24, 2024

IBM Tivoli Composite Application Manager and Catchpoint are two prominent products in the application performance management industry. Users report that IBM Tivoli Composite Application Manager holds the upper hand in pricing and ROI, while Catchpoint is noted for its features and ease of deployment.

What features are offered by IBM Tivoli Composite Application Manager in comparison to Catchpoint?

IBM Tivoli Composite Application Manager offers extensive monitoring capabilities, various integration options, and robust customer service. Catchpoint provides comprehensive network monitoring, real-time data analytics, and modern user-friendly features.

What areas of improvement can be found in IBM Tivoli Composite Application Manager in comparison to Catchpoint?

IBM Tivoli Composite Application Manager needs to address its complexity and outdated interfaces, along with enhancing user documentation. Catchpoint requires better documentation, enhanced customer support, and more responsive customer service resources.

How is the ease of deployment and customer service of IBM Tivoli Composite Application Manager in comparison to Catchpoint?

IBM Tivoli Composite Application Manager has a complex deployment process but boasts positive feedback for its robust customer service. Catchpoint is praised for quick and easy deployment, though users desire more responsive and enhanced customer support.

What setup costs and ROI can be seen with IBM Tivoli Composite Application Manager in comparison to Catchpoint?

IBM Tivoli Composite Application Manager is recognized for a more favorable pricing structure and offers satisfactory ROI. Catchpoint users acknowledge higher costs but justify these with superior features and additional value seen over time.

To learn more, read our detailed Catchpoint vs. IBM Tivoli Composite Application Manager Report (Updated: October 2024).

Buyer's Guide

Catchpoint vs. IBM Tivoli Composite Application Manager

October 2024

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Categories and Ranking

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Network Monitoring Software (56th), Cloud Monitoring Software (33rd), Digital Experience Monitoring (DEM) (8th)

IBM Tivoli Composite Applic...

Ranking in Application Performance Monitoring (APM) and Observability

59th

Average Rating

6.6

Reviews Sentiment

4.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.5%, down from 0.5% compared to the previous year. The mindshare of IBM Tivoli Composite Application Manager is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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Christian Campos

Sales manager at Prodeo Innovation

Integrates well with IBM technologies, but it's outdated and lacks essential features

Implementing synthetic monitoring for our Internet banking site has been challenging. The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively. I have concerns about the complexity of the tool and the challenges in managing it effectively. The support provided is not satisfactory, and the specialists available lack sufficient training and expertise in using the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

"The solution offers three different ways of slicing data to look for abnormalities."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"Catchpoint provides a great amount of information."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

More Catchpoint pros

"The solution is very stable. We never had any issues with stability."

"IBM's main value lies in its integration with its own technologies, which can be seen as a benefit in environments where IBM products are extensively used."

Cons

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."

"The old user version was better, it was more user-friendly."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

More Catchpoint cons

"The user interface was not good."

"The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively."

Pricing and Cost Advice

"The solution's pricing is comparable to the last tool we were using."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing varies based on services and licensing models."

"In terms of licensing fees, I believe they were slightly higher."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"I would rate the pricing a nine to ten. It is very expensive."

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Top Industries

By visitors reading reviews

Educational Organization

60%

Financial Services Firm

11%

Computer Software Company

Retailer

Financial Services Firm

35%

Government

11%

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

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What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.

See all answers

What do you like most about IBM Tivoli Composite Application Manager?

IBM's main value lies in its integration with its own technologies, which can be seen as a benefit in environments where IBM products are extensively used.

See all answers

What needs improvement with IBM Tivoli Composite Application Manager?

See all answers

What advice do you have for others considering IBM Tivoli Composite Application Manager?

I would rate IBM Tivoli Composite Application Manager a six out of ten. The monitoring tool we currently use is outdated and lacks essential features for monitoring customer experience. We face lim...

See all answers

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Product Reports

Buyer's Guide

Catchpoint

November 2024

Download Catchpoint product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

November 2024

IBM Tivoli Composite Application Manager report

Download IBM Tivoli Composite Application Manager product report

Also Known As

No data available

Tivoli Composite Application Manager

Learn More

Catchpoint

IBM

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

IBM Tivoli Composite Application Manager for Application Diagnostics on z/OS manages real-time problem detection, analysis, and repair to help maintain the availability, performance and general health of on-demand composite applications. it can gain in-depth diagnostic information for specific application requests to identify the root cause of problems. This software provides a consistent way to manage composite applications throughout Java EE application environments. Set alerts to help detect and fix potentially troublesome situations before they affect users. It can resolve performance issues faster and reduce downtime costs.

Sample Customers

Information Not Available

Michelin Tire Corp

Buyer's Guide

Catchpoint vs. IBM Tivoli Composite Application Manager

October 2024

Free Report: Catchpoint vs. IBM Tivoli Composite Application Manager

Find out what your peers are saying about Catchpoint vs. IBM Tivoli Composite Application Manager and other solutions. Updated: October 2024.

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