What is our primary use case?
We primarily use the solution for analyzing all the enterprise data and pushing it out on a corporate dashboard for the leadership team to have a tab of production, revenues, manufacturing, et cetera.
What is most valuable?
It has got wonderful features in terms of analyzing your production data, and it gives you real-time insight into productive maintenance. You can plan your budget, and you can map them against actuals. It gives you good insights on overall performance and processes.
The solution is stable and reliable.
It's quite scalable.
What needs improvement?
There are certain areas, for example, HR or project systems, where the BW native adapters are still not fully enabled for you to have the standard offerings.
Support could be more reliable.
It's quite agile.
It is an expensive product.
For how long have I used the solution?
We first ordered the product last year. Altogether we have about a year and a half of experience with it, end to end.
What do I think about the stability of the solution?
SAP is an extremely stable product. I'd rate it nine out of ten. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is very scalable. Compared to traditional data warehousing it is very, very agile. It's very scalable. I'd rate the general scalability nine out of ten.
We have close to 120 users.
How are customer service and support?
Support varies. On a good day, even the critical ticket gets through, and on a bad day, the simplest one will have you bump across the globe trying to get help. So it's a bit of a mixed experience.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Power BI-based dashboards. That solution, however, was based on flat files and static data. We were looking for a single source of truth and to have real-time inputs, which is why we adopted SAP.
How was the initial setup?
I would rate the ease of implementation somewhere around six or seven. We still have some teething issues, which hopefully we can resolve.
The deployment took seven months.
We engaged SAP for the initial explorer phase. And based on that, we sized our setup, and we put our requirements in place. The process was to look at the business, polish and design, and then implement.
There were six people involved in the implementation process. They were developers, functional specialists, subject-matter experts, and, of course, admins.
What was our ROI?
In terms of ROI, we just went live a few months back, so ROI was not a focus. For this year, the focus is the adoption of users and the intangible benefits out of it, how much your end users are buying into the product and how much it motivates them to get insight from the system. We have internal KPIs. However, these are not related to value for money. Real ROI will be looked at on a broader three to five-year zone.
What's my experience with pricing, setup cost, and licensing?
The solution is extremely expensive. I'd rate them three out of ten in terms of affordability.
What other advice do I have?
I'm a customer and end-user.
We have the SAP S/4HANA on-prem version, however, we are using the Azure servers to host them.
We are using SAP S/4HANA, BW/4HANA, and SAP Analytics Cloud products.
We have invested heavily in our training and end-user environment. We have got some tools and a team dedicated to that. After learning from the earlier initiatives of SAP implementation, it was rather easy this time around as we knew what needed to be done and implemented those standards early.
I'd recommend the solution to others and also recommend that new users go towards a cloud version. Being on the cloud cuts out a lot of middleware and integration issues.
Overall, it's a really good product. Right now, I'd rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.