What is our primary use case?
The solution is for creating and managing a Master Data across an organization. We implement the solution for customers to streamline the creation, inundation, and dilution of Master Data across domains, such as financial masters.
The main use case is to increase data quality by starting to create the right data with the right people and distribute it to the consuming systems. We want to enable users to be able to identify the golden record for all of a particular Master Data set. For example, to prevent a unique customer from getting mixed up in the use cases. Bringing in data standardization, to prevent users from spending too much time on the creation of the Master Data. This can be done via the implementation of business tools by the customer or sometimes the company itself, preventing the overload of data. Lastly, data enrichment can also be achieved.
How has it helped my organization?
Our organization was able to gain more trusted data. For example, if there is a historical record of, five materials but on data profiling, we found that 20% of it cannot be used. With analytics, they can rely on the record of the remaining 80% of the data and it can be used as needed.
The crude operation, creating, reading, updating, and deleting are more streamlined.
There are data stewards who can take complete control of the information and the creation of the data which goes through them. They are the single point of contact to ask if a particular record is correct or not.
What is most valuable?
Some of the features that I have found to be beneficial are the search and uploads functions. The tool that allows you to find out the life cycle processing time.
The ability to see who changed values.
The configuration is not difficult technically, it allows many people the ability to use it.
It offers a standard security application to be used on a cell phone, this feature is good from a mobility standpoint.
What needs improvement?
The tools have been improved quite a lot over a period of time with data mining rules.
The UI could improve by being more neat and clean. Sometimes users find it difficult to use it.
When using the solutions I feel the performance could improve.
What do I think about the stability of the solution?
The solution is stable. I do not see any challenges. We did have some bugs, but not to the extent which is in our regular business operation. We have always had the appropriate help to solve the issues.
What do I think about the scalability of the solution?
I have deployed the solution for customers requiring the basics or on a vanilla configuration. I then deployed a customized configuration for customer requiring more. It is quite scalable and I definitely do not see any problems.
Some of our customers have approximately 100 - 250 users. Some of the positions of the people using the solution are requesters, data approvers, data receivers, and analysts.
How are customer service and support?
The technical support we have experienced is good. They have been responsive for about 90% of the year.
How was the initial setup?
The setup is straightforward but could be improved.
What about the implementation team?
We have a team that does the deployment of the solution which took four to five days.
Deployment is not too difficult but implementation involves requirement gathering, deployment, and then configuring and customizing the tools. It goes through the life cycle of testing which takes more time.
The customization was done easily, we followed a structured approach and we take into consideration the comments of the customers and we collaborate with them. It went well.
The implementation strategy we used mostly was a hybrid of waterfall. This means before we go ahead and even configure the tool, some requirements are needed to be formalized and signed off.
The solution requires maintenance after a couple of months, but it still requires attention, the use is like a journey. You are always making changes as the customers will change. This aspect will always require observation.
What was our ROI?
We have been able to provide better customer service because when you have the customer data sorted, you can better sell to your customers and the shipment are accurate.
We no longer have duplicated data on the systems, this is a saving for the company.
What's my experience with pricing, setup cost, and licensing?
The cloud solution is subscription-based, it is paid monthly or quarterly. If the solution is on-premises, it is a one-time fee. As far as I am aware, there are no additional costs.
What other advice do I have?
The amount of time a user might use the solution all depend on the customer's needs. You do not create a Master Data link on daily basis. It can take a bit of time in a week. If your business has two domains and both are being implemented, it doubles up the usage and could require more attention.
I would advise others before getting involved in a solution like this to look at the foundation of their organization and consider their strategy before moving forward.
I would recommend this product.
I rate SAP Master Data Governance an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator