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Technical Operations Manager at a tech services company with 51-200 employees
MSP
Offers amazing Wi-Fi control and top-notch security
Pros and Cons
  • "The wifi control is fantastic and makes it very easy to administer."
  • "I would like to see mobile administration capabilities in the next release so that we can administer the device from a mobile device."

What is our primary use case?

Within our organization, there are roughly 450 users, using this solution.

Currently, I would say we're only using about 50% of the full functionality of the device. We definitely will keep using this solution in the future. 

What is most valuable?

The feature I love the most is probably the wifi. The wifi control is fantastic and makes it very easy to administer. The security is also top-notch. Since we've been using this product, we've not had any problems with regards to threats. I'm very happy with this solution.

What needs improvement?

I would like to see mobile administration capabilities in the next release so that we can administer the device from a mobile device.

For how long have I used the solution?

I have been using Sophos Network Access Control for three years. 

Buyer's Guide
Sophos Network Access Control
October 2024
Learn what your peers think about Sophos Network Access Control. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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What do I think about the scalability of the solution?

Sophos Network Access Control is both very scalable and stable.

How are customer service and support?

We've only ever needed technical support once and we resolved the problem in about half an hour. I am very pleased with the customer support.

The customer support speed is good. The only problem I had was my time zone because I am in Africa and we don't have any local support in Africa. So the support I receive is always via Europe, so Internet access always causes some delays.

Which solution did I use previously and why did I switch?

We used to use Cisco; and before Cisco, we used Microsoft Proxy Server. We moved from Microsoft to Cisco, and then from Cisco to Sophos. We switched because Cisco was too expensive and complex.

How was the initial setup?

The initial setup was very easy. That was one of the reasons why we selected the product — it's both easy and reliable.

I believe we deployed all three sites in just two days.

What about the implementation team?

We implemented the solution internally — I did it myself. 

What other advice do I have?

I would absolutely recommend this solution, 100%. On a scale from one to ten, I would give this solution a rating of ten. I think this is one of the best products I've discovered in the last few years. I love this product, I just wish there was a bigger footprint in Africa.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Security Analyst at a tech company with 11-50 employees
Real User
Very user-friendly, with good useability, but needs to offer better documentation
Pros and Cons
  • "The solution offers very good visibility."
  • "The solution could offer more useful documentation."

What is most valuable?

The solution offers very good visibility.

The fact that it is a single management solution is quite useful. Whether it's on-premises or on the cloud, we're able to manage it centrally.

The solution is quite user-friendly.

What needs improvement?

We don't have much experience with the solution just yet. It's only been a few months. I'm not sure which features are lacking.

A few items are complex when it comes to handling the initial setup.

The solution could offer more useful documentation. 

We found it difficult to find metrics on the solution. They should work to make this more intuitive.

For how long have I used the solution?

I've been working with the solution for just about three months.

What do I think about the stability of the solution?

The solution is stable. I haven't seen any bugs or glitches. There haven't been any crashes. We can count on it. It's reliable. It's quite good.

What do I think about the scalability of the solution?

The scalability is very, very good. They use very light containers. It's not hard to expand if a company needs to. However, pricing is based on the devices themselves. If a company needs additional devices, it becomes much less feasible. A large corporation won't have trouble with this, but a smaller organization might.

How are customer service and technical support?

I don't have enough experience with technical support to really comment on their level of service. The solution is still new to us.

Which solution did I use previously and why did I switch?

We're also using Cisco and Fortinet solutions.

How was the initial setup?

The initial setup has a moderate level of difficulty. Some things are simple. Others are more complex.

The deployment typically takes a week or two.

What about the implementation team?

I handled the deployment myself with the help of a team.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay, but the cost of scaling can be expensive if a company must buy more devices.

What other advice do I have?

I'd rate the solution eight out of ten. If the metrics were easier to find, we would rate it higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Sophos Network Access Control
October 2024
Learn what your peers think about Sophos Network Access Control. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
reviewer1345065 - PeerSpot reviewer
IT Network Engineer at a tech services company with 51-200 employees
Reseller
Easy to configure and use, and the technical support is good
Pros and Cons
  • "The user interface makes it easy to configure and use."
  • "I would like to be able to fully customize the reports."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The user interface makes it easy to configure and use.

The troubleshooting tool is helpful.

Technical support is fast and they have been good at resolving our problems.

What needs improvement?

This solution needs to including machine learning and AI functionality to assist with intrusion prevention. In Indonesia, there are a lot of false positives. For example, many websites from our government and local industries are blocked by the IPS.

More advanced security features could be added.

I would like to be able to fully customize the reports.

For how long have I used the solution?

I have been working with Sophos Network Access Control for two years.

What do I think about the stability of the solution?

The stability is good but there are a lot of false positives in my country.

What do I think about the scalability of the solution?

I think that scalability is good enough. Our customers are small and medium-sized companies.

How are customer service and technical support?

I am satisfied with technical support.

Which solution did I use previously and why did I switch?

I have used similar security products by Hillstone, WatchGuard, and Palo Alto. I have found that the features in all of these products, overall, are the same.

How was the initial setup?

The initial setup is not complex. To complete the deployment, including the configuration, troubleshooting, and fine-tuning, takes two or three days.

What about the implementation team?

I deploy this solution for our clients and one person is enough for the job.

What other advice do I have?

Sophos Network Access Control is easy to implement, use, and manage, and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
PeerSpot user
Security Analyst at a tech company with 11-50 employees
Real User
Good visibility in a single management solution
Pros and Cons
  • "There is really good visibility for the appliance."
  • "The difficult thing was finding the metrics."

What is our primary use case?

We offer integration services to our customers. They are usually looking into solutions that are out there that are good, and which can work to support the organizational enterprise.

What is most valuable?

There is really good visibility for the appliance. They also have a single management solution be it on-premise or in the cloud. We've been able to manage it from a single solution.

What needs improvement?

The difficult thing was finding the metrics.

For how long have I used the solution?

We have been using Sophos Network Access Control for about three months.

What do I think about the stability of the solution?

I have not seen any bugs so I believe it is a stable solution.

What do I think about the scalability of the solution?

Scalability is quite good. The very light containers are much better.

How was the initial setup?

A few of them are a little complex. A few of them are quite easy. The Cisco one is quite user friendly. Even the Exabeam network map solution is also user friendly. Usually, it takes about a week or two for deployment.

What about the implementation team?

We had the help of a team to do the initial setup.

What other advice do I have?

I would rate Sophos Network Access Control at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Sophos Network Access Control Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Sophos Network Access Control Report and get advice and tips from experienced pros sharing their opinions.