We use Splunk to monitor some devices in the company. We have several cloud groups for monitoring the energy companies in the state. The stack has several devices to monitor if you have a problem. There is a mixture of solutions.
Consultant at Free Consultant
Enables me to supervise the flow and simulate the conditions of the repository across several dashboards
Pros and Cons
- "The company has many systems that the customer is paying to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment."
- "The dashboards are used mainly to visualize information about the infrastructure, but it isn't easy to construct or use the dashboards. While we tried to resolve the issue by calling support, it would be easier if they had an AI co-pilot to identify the problem and help you solve it."
What is our primary use case?
How has it helped my organization?
The solution monitors the system in real-time. We can find the resources and investigate security incidents. Splunk and another solution, AppDynamics, monitor several devices.
We integrate Splunk with a data collection solution, and it plugs in the users to collect data at several points in the network and infrastructure. The data is indexed in Splunk, which can be visualized in different dashboards. Monitoring for fraud is critical for the company because you have to resolve many problems in the infrastructure with federal information in the dashboard.
What is most valuable?
The company has many systems that the customer pays to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment.
What needs improvement?
The dashboards are used mainly to visualize information about the infrastructure, but it isn't easy to construct or use the dashboards. While we tried to resolve the issue by calling support, it would be easier if they had an AI co-pilot to identify the problem and help you solve it.
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January 2025
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For how long have I used the solution?
I have been using Splunk APM.
What do I think about the scalability of the solution?
Splunk APM isn't easy to scale because you have to follow the steps and implement best practices, which can be a little awkward.
How are customer service and support?
I rate Splunk support 10 out of 10. We had good documentation, and the support team at Splunk has a lot of experience with code and the tool.
How would you rate customer service and support?
Positive
How was the initial setup?
I haven't had any problems deploying Splunk. When I installed Splunk for the first time, I thought the product line was complex because I had to build the solution. After working on it for a while, it has become easier to do the solution next time.
What was our ROI?
Splunk APM is a crucial tool because it controls all the systems and solves a lot of problems.
What other advice do I have?
I rate Splunk APM 8.5 out of 10. It's an excellent solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 22, 2024
Flag as inappropriateSplunk engineer at a computer software company with 51-200 employees
Helps organizations achieve compliance control and provides all the data to users in a single place
Pros and Cons
- "The tool's stability is great."
- "There is not a lot of support for the tool's on-premises version, especially since everything is on the cloud."
What is our primary use case?
I use the solution in my company for our customers who use the tool for auditing and compliance in the area of DoD/AC. My company's customers have compliance controls, and STIG controls that they have to satisfy for their ETL processes.
How has it helped my organization?
The tool has helped our customer's organization in achieving compliance control. When our customer's organization has an inspection or when the DoD inspects their infrastructure, they can show their auditors that they are compliant. They can show the auditors the dashboards and verify that they are ingesting data from the sources and how all their hosts are being monitored. They can show everything to auditors, check the box, make sure that everything looks green, and then they continue to have authorization to operate.
What is most valuable?
The most valuable piece of Splunk Infrastructure Monitoring for our company's customers revolves around the data for everything. Everything produces data, and all the data can get ingested, whether it is Windows, RHEL, VMware products, Pure Storage products, or a custom product. Configuring data ingestion and performing everything in Splunk Infrastructure Monitoring is possible. At the same time, a lot of the other SIEM tools focus on a specific type of data. The benefit of Splunk Infrastructure Monitoring is that one can see all their data in one place.
What needs improvement?
There is not a lot of support for the tool's on-premises version, especially since everything is on the cloud. In my company, we had a really good demo this morning on Keynote, which touches on the APM part, and it was super cool. There was also a demo on AI assistant, which was super cool. It is hard to increase the options for a particular customer when so much of the stuff is limited to the cloud, and there is so much focus on the cloud part.
For how long have I used the solution?
I have been using Splunk Infrastructure Monitoring for three years for my customer, who has been using it for longer than when I started to use it.
What do I think about the stability of the solution?
The tool's stability is great.
What do I think about the scalability of the solution?
The tool's scalability is great. My company just moved Splunk from VMs to containers for our customers, so I would say that we have put it on Kubernetes on Tanzu, which has been great for them.
How are customer service and support?
Support is an area I have not really reached out to on behalf of our customers. I usually just go to Splunk Answers or rely on my colleagues to get what I need. My company has never opened a support ticket with Splunk for our customers.
Which solution did I use previously and why did I switch?
I don't know what one of my company's customers had used before Splunk Infrastructure Monitoring. They may have used some other solutions, but I have been on contract with them for three years.
What was our ROI?
In terms of ROI, I can say that I have seen a decreased amount of time spent on our company's end validating data ingested from an auditing perspective, especially when we are talking about their authorization to operate. With the tool, it is much quicker to view all your data in one place than it is to go show an auditor 15 different data sources. You can show it all together to the auditor.
What's my experience with pricing, setup cost, and licensing?
Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive. Till now, I have been able to ask others to look at the value Splunk adds to the company, and I have been able to convince them that it is worth it, but that might not always be the case if licensing continues to be an issue, especially if costs continue the way they are and if other solutions offer more competitive pricing for similar results.
What other advice do I have?
The tool is not used to monitor multiple cloud environments.
It is not important for our company that Splunk Infrastructure Monitoring provides end-to-end visibility into your cloud-native environment.
The tool has helped improve our organization's business resilience.
The tool does the job very well. It is easy for me to use, especially as a trained person in Splunk products. The tool also does the job very well. With the tool in place, I can get Windows or RHEL. I can do things like scripted input on a forwarder. Splunk Universal Forwarder are so much more than if I just use Syslog, for example, to just get data. I can do a lot more with Splunk than just ingesting data via something like Syslog.
I rate the tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jul 3, 2024
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January 2025
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CEO at Aby3 secure system
Beneficial for our IT infrastructure and end-to-end visibility
Pros and Cons
- "It has been beneficial for our IT infrastructure."
- "The security could be better."
How has it helped my organization?
Splunk Infrastructure Monitoring provides end-to-end visibility into our cloud-native environments. It is very important for us.
Splunk Infrastructure Monitoring has helped reduce our mean time to resolve.
What is most valuable?
It is digitalized. It has been beneficial for our IT infrastructure.
What needs improvement?
The security could be better.
For how long have I used the solution?
I have been using Splunk Infrastructure Monitoring for 11 years.
How are customer service and support?
I usually use the community site. I find that helpful.
Which solution did I use previously and why did I switch?
We did not use any other solution previously.
What about the implementation team?
We set it up ourselves.
What other advice do I have?
I would rate Splunk Infrastructure Monitoring a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jun 30, 2024
Flag as inappropriatePrincipal Technology Consultant at Vodafone
A solution that offers visibility and enhanced productivity capabilities but needs to improve its stability
Pros and Cons
- "The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
- "The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."
What is our primary use case?
Primarily, our organization uses the solution to implement proper infrastructure in our campus environment.
What is most valuable?
The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use.
What needs improvement?
The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users. Also, the price of the license for the solution could be a bit better.
For how long have I used the solution?
I have been using Splunk Infrastructure Monitoring for ten years. Also, I am using the solution's latest version.
What do I think about the stability of the solution?
It is a pretty stable product. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a seven out of ten. Around fifty to a hundred people are working on the solution. Also, the solution is extensively used in my organization. Currently, our company has no plans to increase the number of users using the solution.
How was the initial setup?
The solution's initial setup process was straightforward. It took our company a week to complete the deployment process.
What about the implementation team?
I implemented the solution in our organization.
What was our ROI?
I have seen an ROI using the solution in my company, especially in terms of increased visibility and productivity. Also, there is a commercial cost with increased visibility.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is competitive. There is a need to make yearly payments for the licensing part. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper.
What other advice do I have?
I would tell those planning to use the solution that they probably need to consider setting it up in a lab before deploying it.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a computer software company with 1,001-5,000 employees
Useful microservices dependency information, helpful issue troubleshooting, and quick investigations
Pros and Cons
- "The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
- "Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."
What is our primary use case?
I am using Slunk APM mostly for telemetry and logs.
How has it helped my organization?
The Slunk APM proves to be extremely useful for troubleshooting production issues. We rely heavily on its detectors to monitor the traffic flow between microservices, and any sudden deviations in traffic, whether due to errors or changes in inflow, trigger alerts. This allows us to quickly investigate the source of the traffic and identify bottlenecks in the microservice ecosystem. once we have a problem, we are looking through the logs, and it has really helpful filters. We are able to find what we want quickly.
When an issue arises, we search through the logs using the highly effective filters that are provided. This enables us to quickly locate the required information with ease.
What is most valuable?
The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices.
What needs improvement?
Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand.
It would be beneficial to have a feature that addresses the scaling of microservices. At times, issues with microservices may not be related to the code, but rather to the available resources. Therefore, it would be useful to have a feature that indicates the status of the microservices, including their scaling status and any relationship between the two.
For how long have I used the solution?
I have been using Slunk APM for approximately one year.
What do I think about the stability of the solution?
The metrics in Slunk APM may not always be accurate as they depend on the computer generating the report. If the reporting machine is underperforming, it can show lower metrics, which can be misleading. Therefore, it's important to be cautious when relying solely on Slunk APM for accurate metrics.
I rate the scalability of Slunk APM an eight out of ten.
What do I think about the scalability of the solution?
The scalability of the solution is good.
We plan to increase our usage because new features of the solution are coming out.
I rate the scalability of Slunk APM an eight out of ten.
How are customer service and support?
I have not used the support. I did not have any problems.
Which solution did I use previously and why did I switch?
I have previously used LogDNA for logs and Newrelic for telemetry .
How was the initial setup?
The initial setup of Slunk APM was straightforward.
What was our ROI?
We have received a return on investment after switching from our previous solution to Slunk APM.
What's my experience with pricing, setup cost, and licensing?
The price of Slunk APM is less than some of its competitors.
Which other solutions did I evaluate?
We choose Slunk APM over other solutions because of the cost benefits.
What other advice do I have?
If you're planning to use Slunk APM, my suggestion is to exercise caution, especially if the machines you're using are under heavy load with graphics or other resource-intensive tasks. In such scenarios, the data you get from Slunk APM may not be entirely reliable. Nonetheless, it's an excellent tool that can provide a comprehensive overview of your system if you integrate it into all aspects of your operations. With Slunk APM, you can easily identify bottlenecks and improve your programs, making it an incredibly useful tool.
I rate Slunk APM an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network & Systems Administrator Individual Contributor at T-Systems
Good monitoring and reporting tools with useful dashboards
Pros and Cons
- "It can monitor, get the data, and then report on the data."
- "The deployment can be quite complex."
What is our primary use case?
We primarily use the solution in order to monitor the servers as well as the VM infrastructure.
How has it helped my organization?
We are now able to monitor our infrastructure and get the information in real-time should anything happen. In terms of the hard drive hitting the threshold, then we'll get notified and the technician can attend to it. It reduces the time to attend to the incidents and allows you to be aware of our infrastructure as the status of our infrastructure is visible via dashboards.
What is most valuable?
The monitoring and the reporting tools are great. It can monitor, get the data, and then report on the data.
You have the dashboard to see your different items. You create the dashboard to see if there was any incident as well; it creates incident reports for you. For example, if the hard drive goes beyond a certain limit, you can get notified. You can look at your CPU utilization or memory as well. You can set thresholds and monitor for all different types of information.
The solution is stable and reliable.
Technical support is helpful.
We have witnessed an ROI while using it.
What needs improvement?
Overall, I cannot think of any features that are missing.
The deployment can be quite complex.
For how long have I used the solution?
I've been using the solution for two years now.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. it doesn't crash or freeze.
What do I think about the scalability of the solution?
We have about 100 people on the solution. Some of them don't use the solution directly, however, they benefit from the solution.
How are customer service and support?
Technical support is fairly good. We are satisfied with their assistance.
Which solution did I use previously and why did I switch?
I used other solutions before, which were LiveAction, and Cisco Prime. They were used to monitor.
Currently, I'm using PRTG for network monitoring, to monitor the network devices. With Splunk, we monitor servers, and with PRTG, we monitor the network devices such as routers, IPs, and switches.
How was the initial setup?
The initial setup is very straightforward. That said, the configuration and all those things you need to do to make it work according to what you want, you need to deploy some apps, and some that part is what is not straightforward about the setup.
The deployment took about three months.
There are three of us that handle deployment or maintenance.
What about the implementation team?
We are an integrator team; we actually had help from Splunk themselves to implement the solution.
What was our ROI?
We have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
It's affordable when you compare it to HPSA - the HP Server Administration.
You get the things according to your data - the data that you need to report on. The capacity of the data that you need to report on. Right now, it's set to 100GBs. We've got the license for 100GBs.
Which other solutions did I evaluate?
There are different companies or customers that we support within the company. Whichever product they have that's what we go with. For example, we might use AlgoSec, Cisco Prime, or LiveAction as the customer that was using it. We don't evaluate other solutions, we use what is already there.
I did not handle the choice of Splunk. I got into the stage where the system or the application was already implemented. I did not participate in the stage where we had to choose which solution to pick or how to implement it.
What other advice do I have?
We partner with Splunk. We use the product to deliver it to our customers. We're an integrator. We're just using the product to service our customers.
I'd advise new users that it is a very good product, however, you need to have some knowledge and do some training on the product in order to gather knowledge so that you can understand and implement it effectively.
I'd rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Senior Manager III at a financial services firm with 10,001+ employees
Good application performance monitoring but serious issues with performance
Pros and Cons
- "Splunk APM has helped us to standardize logging and monitoring procedures."
- "Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
What is our primary use case?
I primarily use Splunk APM for logging and metrics.
How has it helped my organization?
Splunk APM has helped us to standardize logging and monitoring procedures.
What is most valuable?
Splunk APM's most valuable feature is the application performance monitor.
What needs improvement?
Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want. Its documentation and accessibility to end-users could also be better.
For how long have I used the solution?
I've been using Splunk APM for a year and a half.
What do I think about the stability of the solution?
I would rate Splunk APM five or six out of ten for stability.
What do I think about the scalability of the solution?
Splunk APM scales well.
What other advice do I have?
I would give Splunk APM a rating of four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber Security Consultant at a manufacturing company with 10,001+ employees
Stable with a straightforward setup that's easy to implement in-house
Pros and Cons
- "The initial setup was straightforward. We didn't find it to be too complex."
- "It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."
What is our primary use case?
We primarily use the solution for event management. We have a baseline that we monitor, and if anything goes wrong, we manage it.
What is most valuable?
I haven't really used the solution too much, so I'm not sure if I can speak to the best features on the solution.
What needs improvement?
Without having used the solution too much, I don't really have any suggestions for feature improvement.
It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers.
The solution should provide for some entry-level training.
For how long have I used the solution?
We have a customer working on the solution. I haven't used the solution that much myself.
What do I think about the stability of the solution?
I haven't seen any issues with stability, however, I don't use it too much, so I wouldn't be able to make a very good judgement on if it was extremely stable or not.
How are customer service and technical support?
I've never been in touch with technical support. I don't know how reliable they are, and would not be able to rate them.
How was the initial setup?
The initial setup was straightforward. We didn't find it to be too complex.
What about the implementation team?
I was able to handle the implementation myself. I didn't need the assistance of an integrator or consultant.
Which other solutions did I evaluate?
I did compare a few other tools, however, we are using Splunk because that is what the customer preferred. They made the decision after I described this solution and a few other tools to them.
What other advice do I have?
I would definitely recommend the solution. I'd rate it eight out of ten.
I don't believe we have a business relationship with Splunk, but we do have a large number of licenses with them.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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