SugarCRM Platform Reviews

The ease of setup and stability.

It was used for a period of time as our primary CRM for handling clients.

The user interface (UI) needs improvement.

Less than a year.

None.

None.

None.

Customer Service:

I did not use the customer service.

Technical Support:

Not applicable.

Infusionsoft. We were trying out SugarCRM based on Central Station rankings.

It was straightforward to set up.

In-house setup.

Low. The UX was such that it limited the use of it.

It is a strong basic CRM, however the user interface makes it difficult to use over time.

Infusionsoft and Salesforce.

Good, basic out-of-the-box solution, however, in my estimation not a long term play as the design flow and user interface make it a true chore to enter data. Feature rich, but not designed with the end in mind or for user fluency. Too many clicks required for navigating.

Pros. •Affordability. This solution can be a great fit for budget conscience organizations capable of investing additional time in their CRM product. •Open source customization. A commercial open source solution capable of on-demand individual control (this may be a major positive or a complete turn off depending upon your tolerance for open source business applications solutions). •Good program. Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort.

Cons: • Open source. While open source acceptance has grown, it is far from commonly accepted among business application champions. Perhaps more important, one of the core tenants of the SaaS value proposition, is to reduce or eliminate the in-house IT resources needed to support business systems - not hire additional programmers in order to go into the software customization business. •Small business (only) solution. •Poor reporting. Pipelines, forecasts, and reporting in general, are not that good in the free version. •Quite limited system administration tools - such as account merges, mass modifications, flexible security models.

The Sugar platform is highly extensible. The application includes a built-in Module Builder tool to assist developers and users in creating and maintaining custom applications that extend the value of the core platform.

We use Sugar Enterprise to manage our sales focus and track the appointments.

The most valuable aspect of this solution is its low cost.

It works well.

The interface could be more user-friendly.

I would like to see more integration on a mobile platform in the next release.

I have been using Sugar Enterprise for at least eight years.

As a cloud-based solution, we always use the most recent version.

We have ten users in our organization.

We use this solution on a daily basis.

Next year, we intend to increase our usage.

We have not contacted technical support.

The installation is straightforward.

This solution will be deployed and maintained by one technical person.

The installation was completed entirely in-house. We have a dedicated technical team.

Sugar Enterprise is not expensive.

Licensing fees are paid on a yearly basis.

There are some additional costs.

I would recommend this solution to others who are considering using it.

I would rate Sugar Enterprise an eight out of ten.

Public Cloud

Sugar CRM includes all the required functionality of a CRM product like lead, account, and opportunity creation. Management and also marketing automation includes campaign management and email marketing. Customer support consists of case management and incident tracking.Interface has been improved as compared to previous versions, with integrated email, marketing, and document sharing.Affordable and commercial open source solution is good for organizations with budget constraints.

Functionality and features are well suited for small business companies only.Reporting and forecasting needs improvement.Very limited system administration capabilities.