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SugarCRM Platform pros and cons

Vendor: SugarCRM
3.5 out of 5
563 followers
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SugarCRM Platform Pros review quotes

reviewer1345677 - PeerSpot reviewer
Aug 20, 2024
It has sales email campaigns, plus integration with Active Directory.
BN
Sep 28, 2023
The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
Styliana Araouzou - PeerSpot reviewer
Apr 5, 2022
It works well with Jira. You can customize it to fit your needs.
Learn what your peers think about SugarCRM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
MS
May 8, 2022
The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.
reviewer1118802 - PeerSpot reviewer
Jan 27, 2022
The most valuable aspect of this solution is its low cost.
UT
Dec 22, 2021
The most valuable feature is relation capability, which allows us to relay customers with invoice orders.
 

SugarCRM Platform Cons review quotes

reviewer1345677 - PeerSpot reviewer
Aug 20, 2024
I would appreciate it if SugarCRM could support us in on-premise implementation.
BN
Sep 28, 2023
While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use.
Styliana Araouzou - PeerSpot reviewer
Apr 5, 2022
You cannot include all your entities under one instance at the moment.
Learn what your peers think about SugarCRM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
MS
May 8, 2022
Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution.
reviewer1118802 - PeerSpot reviewer
Jan 27, 2022
I would like to see more integration on a mobile platform in the next release.
UT
Dec 22, 2021
In the next release, I would like to see personalization of information about customers or specific businesses or opportunities.
JJ
Apr 4, 2022
It lacks customization, and this is the main reason that we are switching to a different solution.