Microsoft Dynamics CRM vs SugarCRM Platform comparison

Microsoft and SugarCRM are both solutions in the CRM Customer Engagement Centers category. Microsoft is ranked #1 with an average rating of 8.0, while SugarCRM is ranked #9 with an average rating of 8.5. Microsoft holds a 26.1% mindshare in CCEC, compared to SugarCRM’s 2.2% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Microsoft Dynamics CRM

Read 76 Microsoft Dynamics CRM reviews

594 Views
555 Comparison Views

92% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

80 Views
40 Comparison Views

50% willing to recommend

Microsoft Dynamics CRM

SugarCRM Platform

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Microsoft Dynamics CRM are competitors in the CRM sector, with Microsoft Dynamics CRM often having the advantage due to a more comprehensive feature set.

Features: SugarCRM Platform is known for its customization and integration with third-party apps, easy reporting customization, and user-friendly interfaces, allowing for tailored CRM solutions. Microsoft Dynamics CRM offers extensive analytics, seamless integration with Microsoft products, including Office 365 and Azure, and a robust reporting system, thereby creating a cohesive ecosystem.

Room for Improvement: SugarCRM could benefit from enhanced analytics features, better integration with non-open API software, and more comprehensive out-of-the-box functionalities. Microsoft Dynamics CRM could improve its UI for those accustomed to other CRM systems, expand integration beyond Microsoft's ecosystem, and streamline user onboarding processes to further reduce the learning curve.

Ease of Deployment and Customer Service: SugarCRM Platform offers flexible deployment options, from cloud-based to on-premise, with personalized support fostering a tailored user experience. Microsoft Dynamics CRM provides quick cloud deployments and benefits from Microsoft's expansive support network, ensuring expedient and well-supported implementations.

Pricing and ROI: SugarCRM Platform is competitively priced, offering favorable ROI for small to medium enterprises with budget concerns. Microsoft Dynamics CRM, costing more, justifies its price with advanced features and integrations, delivering significant long-term ROI, especially suitable for users deeply embedded within the Microsoft ecosystem.

To learn more, read our detailed Microsoft Dynamics CRM vs. SugarCRM Platform Report (Updated: January 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. SugarCRM Platform

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM Customer Engagement Centers

1st

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Local Government CRM (1st), Marketing Management (2nd)

SugarCRM Platform

Ranking in CRM Customer Engagement Centers

9th

Ranking in CRM

26th

Ranking in Sales Force Automation

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Mindshare comparison

As of January 2025, in the CRM Customer Engagement Centers category, the mindshare of Microsoft Dynamics CRM is 26.1%, up from 25.3% compared to the previous year. The mindshare of SugarCRM Platform is 2.2%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

Read full review

Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Microsoft Dynamics CRM is its performance."

"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."

"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."

"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."

"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."

"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."

"The solution is scalable."

"The solution is versatile and customizable."

More Microsoft Dynamics CRM pros

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable aspect of this solution is its low cost."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"It works well with Jira. You can customize it to fit your needs."

"It has sales email campaigns, plus integration with Active Directory."

Cons

"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."

"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."

"It could be less complicated for smaller organizations."

"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."

"The solution's interface has room for improvement."

"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."

"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services."

More Microsoft Dynamics CRM cons

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"You cannot include all your entities under one instance at the moment."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"I would like to see more integration on a mobile platform in the next release."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

Pricing and Cost Advice

"The solution is expensive."

"We have to buy a separate license in order to implement the social listening feature."

"I give the price of the solution an eight out of ten."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"Microsoft Dynamics CRM is a little expensive solution."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"Microsoft Dynamics CRM's price is too high."

More Microsoft Dynamics CRM pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

46%

Computer Software Company

12%

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 22% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 19% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 18% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

No data available

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

January 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

SugarCRM Platform

January 2025

Download SugarCRM Platform product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Microsoft Dynamics CRM vs. SugarCRM Platform

January 2025

Free Report: Microsoft Dynamics CRM vs. SugarCRM Platform

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