Microsoft Dynamics CRM vs SugarCRM Platform comparison

Microsoft and SugarCRM are both solutions in the CRM Customer Engagement Centers category. Microsoft is ranked #1 with an average rating of 8.0, while SugarCRM is ranked #9 with an average rating of 8.5. Microsoft holds a 25.8% mindshare in CCEC, compared to SugarCRM’s 2.5% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Microsoft Dynamics CRM

Read 75 Microsoft Dynamics CRM reviews

610 Views
566 Comparison Views

92% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

82 Views
41 Comparison Views

50% willing to recommend

Microsoft Dynamics CRM

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Microsoft Dynamics CRM are competitors in the CRM sector, with Microsoft Dynamics CRM often having the advantage due to a more comprehensive feature set.

Features: SugarCRM Platform is known for its customization and integration with third-party apps, easy reporting customization, and user-friendly interfaces, allowing for tailored CRM solutions. Microsoft Dynamics CRM offers extensive analytics, seamless integration with Microsoft products, including Office 365 and Azure, and a robust reporting system, thereby creating a cohesive ecosystem.

Room for Improvement: SugarCRM could benefit from enhanced analytics features, better integration with non-open API software, and more comprehensive out-of-the-box functionalities. Microsoft Dynamics CRM could improve its UI for those accustomed to other CRM systems, expand integration beyond Microsoft's ecosystem, and streamline user onboarding processes to further reduce the learning curve.

Ease of Deployment and Customer Service: SugarCRM Platform offers flexible deployment options, from cloud-based to on-premise, with personalized support fostering a tailored user experience. Microsoft Dynamics CRM provides quick cloud deployments and benefits from Microsoft's expansive support network, ensuring expedient and well-supported implementations.

Pricing and ROI: SugarCRM Platform is competitively priced, offering favorable ROI for small to medium enterprises with budget concerns. Microsoft Dynamics CRM, costing more, justifies its price with advanced features and integrations, delivering significant long-term ROI, especially suitable for users deeply embedded within the Microsoft ecosystem.

To learn more, read our detailed Microsoft Dynamics CRM vs. SugarCRM Platform Report (Updated: November 2024).

Buyer's Guide

Microsoft Dynamics CRM vs. SugarCRM Platform

November 2024

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Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM Customer Engagement Centers

1st

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Local Government CRM (1st), Marketing Management (2nd)

SugarCRM Platform

Ranking in CRM Customer Engagement Centers

9th

Ranking in CRM

26th

Ranking in Sales Force Automation

10th

Average Rating

7.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Mindshare comparison

As of December 2024, in the CRM Customer Engagement Centers category, the mindshare of Microsoft Dynamics CRM is 25.8%, up from 24.8% compared to the previous year. The mindshare of SugarCRM Platform is 2.5%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

Read full review

Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."

"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."

"The solution is versatile and customizable."

"The product is user-friendly."

"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."

"The integration of all data within Microsoft Dynamics CRM, including customer and lead management, is very beneficial."

"Microsoft Dynamics CRM is a stable solution."

"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."

More Microsoft Dynamics CRM pros

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable aspect of this solution is its low cost."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"It works well with Jira. You can customize it to fit your needs."

Cons

"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."

"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."

"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."

"There is room for improvement in handling nonlinear sales processes and complex quoting."

"The solution could improve by having better integration documentation."

"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."

"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."

"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services."

More Microsoft Dynamics CRM cons

"It lacks customization, and this is the main reason that we are switching to a different solution."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"You cannot include all your entities under one instance at the moment."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"I would like to see more integration on a mobile platform in the next release."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

Pricing and Cost Advice

"The solution is expensive."

"My organization pays for the license, and I do not know how much it costs."

"I give the price of the solution an eight out of ten."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

"It's kind of pricey. It's about $50 or $60 per user."

"Licensing fees are paid on a monthly basis."

"I rate the solution's pricing as a seven out of ten."

More Microsoft Dynamics CRM pricing and cost advice

"Licensing fees are paid on a yearly basis."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

45%

Computer Software Company

12%

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use Microsoft Dynamics CRM because of its flexible design.

See all answers

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 20% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 17% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

No data available

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

November 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

SugarCRM Platform

November 2024

Download SugarCRM Platform product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Learn More

Microsoft

SugarCRM

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Microsoft Dynamics CRM vs. SugarCRM Platform

November 2024

Free Report: Microsoft Dynamics CRM vs. SugarCRM Platform

Find out what your peers are saying about Microsoft Dynamics CRM vs. SugarCRM Platform and other solutions. Updated: November 2024.

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.