Microsoft Dynamics CRM vs SugarCRM Platform comparison

Microsoft and SugarCRM are both solutions in the CRM Customer Engagement Centers category. Microsoft is ranked #1 with an average rating of 8.0, while SugarCRM is ranked #8 with an average rating of 8.5. Microsoft holds a 27.2% mindshare in CCEC, compared to SugarCRM’s 1.9% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Microsoft Dynamics CRM

Read 76 Microsoft Dynamics CRM reviews

571 Views
565 Comparison Views

92% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

83 Views
41 Comparison Views

50% willing to recommend

Microsoft Dynamics CRM

SugarCRM Platform

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Microsoft Dynamics CRM are competitors in the CRM sector, with Microsoft Dynamics CRM often having the advantage due to a more comprehensive feature set.

Features: SugarCRM Platform is known for its customization and integration with third-party apps, easy reporting customization, and user-friendly interfaces, allowing for tailored CRM solutions. Microsoft Dynamics CRM offers extensive analytics, seamless integration with Microsoft products, including Office 365 and Azure, and a robust reporting system, thereby creating a cohesive ecosystem.

Room for Improvement: SugarCRM could benefit from enhanced analytics features, better integration with non-open API software, and more comprehensive out-of-the-box functionalities. Microsoft Dynamics CRM could improve its UI for those accustomed to other CRM systems, expand integration beyond Microsoft's ecosystem, and streamline user onboarding processes to further reduce the learning curve.

Ease of Deployment and Customer Service: SugarCRM Platform offers flexible deployment options, from cloud-based to on-premise, with personalized support fostering a tailored user experience. Microsoft Dynamics CRM provides quick cloud deployments and benefits from Microsoft's expansive support network, ensuring expedient and well-supported implementations.

Pricing and ROI: SugarCRM Platform is competitively priced, offering favorable ROI for small to medium enterprises with budget concerns. Microsoft Dynamics CRM, costing more, justifies its price with advanced features and integrations, delivering significant long-term ROI, especially suitable for users deeply embedded within the Microsoft ecosystem.

To learn more, read our detailed Microsoft Dynamics CRM vs. SugarCRM Platform Report (Updated: February 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. SugarCRM Platform

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM Customer Engagement Centers

1st

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Local Government CRM (1st), Marketing Management (2nd)

SugarCRM Platform

Ranking in CRM Customer Engagement Centers

8th

Ranking in CRM

25th

Ranking in Sales Force Automation

9th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Mindshare comparison

As of March 2025, in the CRM Customer Engagement Centers category, the mindshare of Microsoft Dynamics CRM is 27.2%, up from 26.4% compared to the previous year. The mindshare of SugarCRM Platform is 1.9%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

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Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The flexible design is highly usable, and I have seen time-saving benefits from using this solution."

"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."

"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."

"When you have a vanilla, straightforward version, it is easy to use."

"The most valuable feature of Microsoft Dynamics CRM is its performance."

"It is good for sales and service maintenance. It has various integration tools."

"The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center."

"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."

More Microsoft Dynamics CRM pros

"It works well with Jira. You can customize it to fit your needs."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable aspect of this solution is its low cost."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

Cons

"There is room for improvement in handling nonlinear sales processes and complex quoting."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."

"The performance could be improved."

"The solution could improve by having better integration documentation."

"The UI and GUI could be improved."

"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."

"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."

More Microsoft Dynamics CRM cons

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"I would like to see more integration on a mobile platform in the next release."

"You cannot include all your entities under one instance at the moment."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

Pricing and Cost Advice

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"Microsoft Dynamics CRM is an expensive solution."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"The solution is not expensive."

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."

"Microsoft Dynamics CRM is a little expensive solution."

"The price of the solution is good but could be cheaper."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

More Microsoft Dynamics CRM pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

37%

Computer Software Company

12%

Engineering Company

12%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 22% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 19% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 18% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 11% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

No data available

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

February 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

SugarCRM Platform

February 2025

Download SugarCRM Platform product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Microsoft Dynamics CRM vs. SugarCRM Platform

February 2025

Free Report: Microsoft Dynamics CRM vs. SugarCRM Platform

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