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Microsoft Dynamics CRM vs Salesforce Sales Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Microsoft Dynamics CRM offers significant ROI through consistent upgrades and integration, outweighing its high cost with efficiency benefits.
Sentiment score
7.2
Salesforce Sales Cloud enhances adoption, decision-making, efficiency; benefits include ROI, productivity, visibility, collaboration, and non-profit fundraising.
 

Customer Service

Sentiment score
6.7
Microsoft Dynamics CRM offers helpful support but response times vary, with prioritization for partners and premium members enhancing satisfaction.
Sentiment score
7.1
Salesforce Sales Cloud's varying support quality depends on subscription, with premium options preferred and community resources enhancing user experience.
 

Scalability Issues

Sentiment score
7.5
Microsoft Dynamics CRM is favored for its scalability, customization, and integration, despite occasional stability issues and cloud limitations.
Sentiment score
7.8
Salesforce Sales Cloud scales well for various business sizes, though challenges and costs may arise with over 3,000 users.
Salesforce is highly scalable and operates efficiently.
 

Stability Issues

Sentiment score
7.8
Microsoft Dynamics CRM is stable and reliable, with minimal issues and frequent updates enhancing its performance and robustness.
Sentiment score
8.2
Salesforce Sales Cloud is highly stable and reliable, with minor issues often related to configuration rather than the platform.
I have not experienced any degradation in Salesforce's performance.
 

Room For Improvement

Microsoft Dynamics CRM needs enhancements in customization, integration, automation, scalability, affordability, performance, and customer support for small businesses.
Salesforce Sales Cloud needs simplified functionality, improved UI, better integration, more customization, and enhanced performance, automation, and analytics.
Compared to AWS, it is slower, which could be a hindrance.
 

Setup Cost

Microsoft Dynamics CRM's pricing is variable, offering robust features, with enterprise agreements benefiting larger organizations despite high costs.
Salesforce Sales Cloud is costly but offers extensive capabilities; price negotiation is advised for large-scale deployments.
 

Valuable Features

Microsoft Dynamics CRM offers customizable integration with Microsoft tools, enhancing sales management, user experience, and cost-effective business operations.
Salesforce Sales Cloud provides comprehensive CRM features, customizable tools, and integrations to enhance productivity, reporting, and sales management.
The CRM is very fast, which is the most important aspect, and it's very handy.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
 

Categories and Ranking

Microsoft Dynamics CRM
Ranking in CRM
2nd
Ranking in Sales Force Automation
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
76
Ranking in other categories
CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd)
Salesforce Sales Cloud
Ranking in CRM
1st
Ranking in Sales Force Automation
1st
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
114
Ranking in other categories
Opportunity Management (2nd), Conversation Intelligence Software (2nd)
 

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 12.2%, down from 14.4% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.5%, up from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Q&A Highlights

it_user128490 - PeerSpot reviewer
Aug 08, 2017
 

Featured Reviews

Rishabh Chhajer - PeerSpot reviewer
Intuitive APIs, customizable design, but dashboards could improve
The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.
Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
837,501 professionals have used our research since 2012.
 

Answers from the Community

it_user128490 - PeerSpot reviewer
Aug 8, 2017
Aug 8, 2017
Lots of good information already presented! We work mainly with Dynamics CRM and BPM'Online, but have done a little bit with Salesforce, and it also pays to know your competition. Features - comparable, but it depends upon what you want to do. For example, SFDC has better reporting overall in my opinion, as there are some limitations to the built-in reporting for MSCRM. And sending a quote ...
2 out of 7 answers
it_user107976 - PeerSpot reviewer
Jul 3, 2014
Microsoft Dynamics CRM - *Pricing based on your needs *99.9% Service Level Agreement (SLA) *Microsoft had a pre-developed reporting engine within SQL Server called SQL Server Reporting Services (SSRS) *MS Dynamics CRM Online is a true Microsoft Outlook application, not just a plugin Salesforce.com - *Enterprise Edition - $125/user/month , Salesforce Mobile Classic - $50/user/month *No Service Level Agreement (SLA) *Salesforce is repealing Outlook features; for example, users can’t manage opportunities and leads anymore *Salesforce doesn’t have a concept of a fluid user interface for Leads –> Contacts –> Opportunities
it_user81639 - PeerSpot reviewer
Jul 3, 2014
Please see the following article: http://learnsf.wordpress.com/2011/05/22/comparing-salesforce-with-microsoft-dynamics-xrm/ A few anecdotes to consider: *The few MS Dynamics customers I know report that it has a lot of bugs, quirks and really cumbersome to customize *In one quote/evaluation I've seen, MS Dynamics had a final quote that was one third of a similar Salesforce quote (that is, same number of users, type of licenses, etc)
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
11%
Government
10%
Manufacturing Company
8%
Educational Organization
77%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.
What is your primary use case for Microsoft Dynamics CRM?
I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...
What is your primary use case for Salesforce Sales Cloud?
My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...
 

Also Known As

Dynamics CRM, MS Dynamics CRM
Sales Cloud, SFDC, Salesforce
 

Overview

 

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Find out what your peers are saying about Microsoft Dynamics CRM vs. Salesforce Sales Cloud and other solutions. Updated: February 2025.
837,501 professionals have used our research since 2012.