Salesforce Sales Cloud vs Siebel CRM comparison

Salesforce and Oracle are both solutions in the CRM category. Salesforce is ranked #1 with an average rating of 8.2, while Oracle is ranked #8 with an average rating of 8.2. Salesforce holds a 9.0% mindshare in CRM, compared to Oracle’s 6.6% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,511 Views
2,933 Comparison Views

94% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,567 Views
2,069 Comparison Views

87% willing to recommend

Salesforce Sales Cloud

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Salesforce Sales Cloud and Siebel CRM are two leading products competing in the CRM category. Salesforce Sales Cloud seems to have the upper hand due to its modern features and greater flexibility compared to Siebel CRM.

Features: Salesforce Sales Cloud offers extensive customization and ease of integration with a wide array of applications and tools for CRM, sales, and marketing processes. Users benefit from its flexibility, automation capabilities, and multiple editions catering to different business sizes. Siebel CRM boasts high-level customization and stable performance. It is well-regarded for its complex workflows and robust customer management system.

Room for Improvement: Salesforce Sales Cloud can be complex for new users due to its multitude of features, leading to navigational challenges. Its high cost remains a concern for scaling businesses. Data integration and reporting functionalities need enhancements. Siebel CRM's main issues include an outdated UI, sluggish backend performance, and high reliance on customization. Its high setup and licensing cost can be prohibitive.

Ease of Deployment and Customer Service: Salesforce Sales Cloud is deployed in the public cloud, offering high flexibility and tiered support options based on subscription plans. While customer service is generally efficient, response times may vary with plan levels. Siebel CRM largely operates on-premises, with critiques pointing out its customer service responsiveness and complex on-premises deployment.

Pricing and ROI: Salesforce Sales Cloud is perceived as expensive, with escalating costs for additional functionalities and more users. However, the investment is often seen as worthwhile due to its comprehensive capabilities. Nonprofits may benefit from initial free licenses. In contrast, Siebel CRM's high setup and licensing costs are seen as barriers for SMEs, despite its stability. Many customers are drawn to more cost-effective options due to Siebel's operational expenses.

To learn more, read our detailed Salesforce Sales Cloud vs. Siebel CRM Report (Updated: March 2025).

Buyer's Guide

Salesforce Sales Cloud vs. Siebel CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

Siebel CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Salesforce Sales Cloud is 9.0%, down from 10.1% compared to the previous year. The mindshare of Siebel CRM is 6.6%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."

"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."

"Salesforce Sales Cloud is a stable solution."

"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."

"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."

"Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents."

"There are many extremely useful features."

More Salesforce Sales Cloud pros

"The solution is scalable."

"Siebel CRM is the number one CRM product in the world."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"The flexibility is very good."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

More Siebel CRM pros

Cons

"The scalability could improve by a small amount."

"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."

"Salesforce could improve its response speed."

"Salesforce must build some connectors and features to make integrations easier."

"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."

"The developer console might be enhanced."

"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."

"One area where the solution could improve is with handling feature requests."

More Salesforce Sales Cloud cons

"The solution itself is very heavy."

"The tool took a lot of time to deploy."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"The documentation needs to be improved."

More Siebel CRM cons

Pricing and Cost Advice

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"Salesforce Sales Cloud is an expensive solution."

"The licensing fees are reasonable."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"Price-wise, the product does not fall under the category of cheaply priced products."

"We pay a yearly subscription fee."

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

More Salesforce Sales Cloud pricing and cost advice

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The product is expensive."

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Government

14%

Financial Services Firm

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

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Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 30% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 30% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 7% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle E-Business Suite vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 28% of the time

SAP CRM vs Siebel CRM

Compared 17% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

NetSuite CRM+ vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

March 2025

Download Salesforce Sales Cloud product report

Buyer's Guide

Siebel CRM

March 2025

Download Siebel CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

Siebel Sales

Overview

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Salesforce Sales Cloud vs. Siebel CRM

March 2025

Free Report: Salesforce Sales Cloud vs. Siebel CRM

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