Oracle CX Sales vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while Salesforce is ranked #1 with an average rating of 8.2. Oracle holds a 3.1% mindshare in CRM, compared to Salesforce’s 11.2% mindshare. Additionally, 86% of Oracle users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,350 Views
952 Comparison Views

86% willing to recommend

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,272 Views
2,877 Comparison Views

93% willing to recommend

Oracle CX Sales

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Salesforce Sales Cloud and Oracle CX Sales compete in the customer relationship management and sales growth domains. Based on the comparisons, Salesforce takes the upper hand in integration and ease of use, whereas Oracle excels in AI-driven insights and integration within its ecosystem.

Features: Salesforce Sales Cloud offers seamless integrations, robust reporting, and mobile capabilities. Its user-friendly design and broad customization options provide a flexible experience. Oracle CX Sales focuses on AI capabilities with predictive sales analytics and robust integration within the Oracle ecosystem. Its platform offers deeper analytics tools, enhancing strategic sales insights.

Room for Improvement: Salesforce could improve the depth of its analytics and expand its customization capabilities. Users seek enhanced analytics to match more complex needs. Oracle CX Sales could focus on simplifying the interface to reduce perceived complexity and offer more customization flexibility. Users find the system intricate, asking for a streamlined experience.

Ease of Deployment and Customer Service: Salesforce Sales Cloud stands out with its smoother deployment process and responsive customer service. Oracle CX Sales, due to its complexity, may face extended setup times, although its customer support is considered reliable and equivalent in quality to Salesforce.

Pricing and ROI: Salesforce Sales Cloud is appreciated for its competitive setup costs and long-term ROI. Oracle CX Sales, while potentially more costly upfront, delivers enhanced strategic benefits, giving it a compelling ROI for users seeking integration within Oracle's ecosystem. Salesforce is viewed as more cost-effective in the short term, with Oracle presenting long-term value through its integrated features.

To learn more, read our detailed Oracle CX Sales vs. Salesforce Sales Cloud Report (Updated: November 2024).

Buyer's Guide

Oracle CX Sales vs. Salesforce Sales Cloud

November 2024

No quotes available

For more quotes and insights, download the Oracle CX Sales report

No quotes available

For more quotes and insights, download the Salesforce Sales Cloud report

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Ranking in Opportunity Management

6th

Ranking in Sales Force Automation

5th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

1st

Ranking in Opportunity Management

2nd

Ranking in Sales Force Automation

1st

Average Rating

8.4

Number of Reviews

113

Ranking in other categories

Conversation Intelligence Software (3rd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle CX Sales is 3.1%, down from 3.5% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.2%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

13%

Manufacturing Company

12%

Financial Services Firm

10%

Educational Organization

76%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

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What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

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What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

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What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

Siebel CRM vs Oracle CX Sales

Compared 30% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 26% of the time

SAP CRM vs Oracle CX Sales

Compared 7% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 6% of the time

Sage CRM vs Oracle CX Sales

Compared 4% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 34% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 33% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 4% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Oracle E-Business Suite vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

November 2024

Download Oracle CX Sales product report

Buyer's Guide

Salesforce Sales Cloud

October 2024

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Also Known As

Oracle Sales Cloud

Sales Cloud, SFDC, Salesforce

Learn More

Oracle

Video not available

Salesforce

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle CX Sales vs. Salesforce Sales Cloud

November 2024

Free Report: Oracle CX Sales vs. Salesforce Sales Cloud

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