Salesforce Sales Cloud and Oracle CX Sales compete in the CRM category. Salesforce Sales Cloud has the upper hand due to its extensive customization options and robust CRM tracking, while Oracle CX Sales is praised for its workflow-driven processes and analytical tools.
Features: Salesforce Sales Cloud offers a customizable interface, a wide range of data integration tools, and robust CRM tracking. It integrates well with email platforms and other inbound marketing software. Users benefit from the fast tools and robust measures for service quality. Oracle CX Sales provides a user-friendly interface with workflow automation and comprehensive lead and opportunity management. It offers integration with social media and SMS, enhancing communication capabilities, alongside valuable analytical tools.
Room for Improvement: Salesforce users find the system complex and costly, with a need for enhancements in reporting and mobile applications. Significant customization and training are often required. Oracle CX Sales users note issues with the user interface and integration, requiring better support and customization options.
Ease of Deployment and Customer Service: Salesforce Sales Cloud supports public, private, and hybrid deployment models, with ease of use on the public cloud noted. Its customer service offers a variety of community resources but faces response time inconsistencies. Oracle CX Sales provides similar deployment flexibility and receives mixed reviews on support efficiency.
Pricing and ROI: Salesforce Sales Cloud is known for high license costs and scalable pricing, with users reporting significant ROI in productivity improvements. Oracle CX Sales is considered expensive and less cost-effective, with competitive pricing at various licensing levels. Its ROI is less highlighted compared to Salesforce's enhancements in operational efficiency.
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.
Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.
What features does Salesforce Sales Cloud offer?Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.
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