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Oracle CRM vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.5, while Salesforce is ranked #1 with an average rating of 8.2. Oracle holds a 3.6% mindshare in CRM, compared to Salesforce’s 11.2% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.
Oracle CRM
Read 38 Oracle CRM reviews
  • 1,654 Views
  • 1,284 Comparison Views
89% willing to recommend
Salesforce Sales Cloud
Read 113 Salesforce Sales Cloud reviews
  • 5,272 Views
  • 2,877 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Salesforce Sales Cloud compete in the CRM market. Salesforce is perceived as having the upper hand due to its comprehensive features despite the higher cost.

Features: Oracle CRM is valued for robust analytics, integration capabilities, and seamless data handling. Salesforce Sales Cloud is recognized for customizable dashboards, an extensive third-party app ecosystem, and flexibility in wide-ranging integrations.

Room for Improvement: Oracle CRM users seek more intuitive navigation, interface enhancements, and streamlined workflows. Salesforce Sales Cloud users desire improvements in reporting complexity, performance speed, and app configurations.

Ease of Deployment and Customer Service: Oracle CRM offers a straightforward deployment process and responsive customer service, facilitating a user-friendly experience. Salesforce Sales Cloud entails longer setup but provides comprehensive support for long-term satisfaction.

Pricing and ROI: Oracle CRM is seen as cost-effective with a quicker ROI and reasonable setup costs. Salesforce Sales Cloud requires a higher initial investment but delivers greater long-term returns, justifying its value.

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To learn more, read our detailed Oracle CRM vs. Salesforce Sales Cloud Report (Updated: October 2024).
Buyer's Guide
Oracle CRM vs. Salesforce Sales Cloud
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
Salesforce Sales Cloud offers efficient service, with tiered support quality; users commend premier services but seek faster basic support.
 

Room For Improvement

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Salesforce Sales Cloud has a complex interface, slow loading, high cost, limited integration, and requires improved AI, automation, and support.
 

Scalability Issues

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Salesforce Sales Cloud is scalable across company sizes, supporting expansion but may face data limits and cost challenges.
 

Setup Cost

No sentiment score available
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Salesforce Sales Cloud offers customization and features but is costly; bulk purchases and consultants can optimize expenses.
 

Stability Issues

No sentiment score available
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Salesforce Sales Cloud is stable and reliable, with minimal downtime and consistently high user satisfaction ratings.
 

Valuable Features

No sentiment score available
No sentiment score available
Salesforce Sales Cloud enhances productivity with customizable features, automation, integration, and user-friendly interface for improved sales and CRM.
 

Categories and Ranking

Oracle CRM
Ranking in CRM
9th
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
38
Ranking in other categories
Marketing Automation (5th)
Salesforce Sales Cloud
Ranking in CRM
1st
Average Rating
8.4
Number of Reviews
113
Ranking in other categories
Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle CRM is 3.6%, down from 5.3% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.2%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

SrinivasReddy2 - PeerSpot reviewer
Typical configuration, no customization needed and quick to deploy
The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.
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Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
University
10%
Government
9%
Educational Organization
76%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
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What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
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What needs improvement with Oracle CRM?
Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.
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What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
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What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
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What is your primary use case for Salesforce Sales Cloud?
I use Sales Cloud to manage my sales pipeline.
See all answers
 

Comparisons

SAP CRM vs Oracle CRM Logo
SAP CRM vs Oracle CRM
Compared 35% of the time
Siebel CRM vs Oracle CRM Logo
Siebel CRM vs Oracle CRM
Compared 34% of the time
Microsoft Dynamics CRM vs Oracle CRM Logo
Microsoft Dynamics CRM vs Oracle CRM
Compared 12% of the time
Zoho CRM vs Oracle CRM Logo
Zoho CRM vs Oracle CRM
Compared 4% of the time
Amdocs CRM vs Oracle CRM Logo
Amdocs CRM vs Oracle CRM
Compared 4% of the time
More Oracle CRM Competitors
Microsoft Dynamics CRM vs Salesforce Sales Cloud Logo
Microsoft Dynamics CRM vs Salesforce Sales Cloud
Compared 34% of the time
SAP CRM vs Salesforce Sales Cloud Logo
SAP CRM vs Salesforce Sales Cloud
Compared 33% of the time
Oracle CX Sales vs Salesforce Sales Cloud Logo
Oracle CX Sales vs Salesforce Sales Cloud
Compared 5% of the time
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud Logo
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud
Compared 4% of the time
Siebel CRM vs Salesforce Sales Cloud Logo
Siebel CRM vs Salesforce Sales Cloud
Compared 3% of the time
More Salesforce Sales Cloud Competitors
 

Product Reports

Buyer's Guide
Oracle CRM
November 2024
Oracle CRM reportDownload Oracle CRM product report
Buyer's Guide
Salesforce Sales Cloud
October 2024
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
 

Also Known As

Market2Lead
Sales Cloud, SFDC, Salesforce
 

Learn More

Oracle
Video not available
Salesforce
 

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

 

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Buyer's Guide
Oracle CRM vs. Salesforce Sales Cloud
October 2024
Free Report: Oracle CRM vs. Salesforce Sales Cloud
Find out what your peers are saying about Oracle CRM vs. Salesforce Sales Cloud and other solutions. Updated: October 2024.
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