Oracle CRM vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.5, while Salesforce is ranked #1 with an average rating of 8.2. Oracle holds a 3.5% mindshare in CRM, compared to Salesforce’s 11.1% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,569 Views
1,222 Comparison Views

89% willing to recommend

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,111 Views
2,861 Comparison Views

93% willing to recommend

Oracle CRM

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Salesforce Sales Cloud compete in the CRM market. Salesforce is perceived as having the upper hand due to its comprehensive features despite the higher cost.

Features: Oracle CRM is valued for robust analytics, integration capabilities, and seamless data handling. Salesforce Sales Cloud is recognized for customizable dashboards, an extensive third-party app ecosystem, and flexibility in wide-ranging integrations.

Room for Improvement: Oracle CRM users seek more intuitive navigation, interface enhancements, and streamlined workflows. Salesforce Sales Cloud users desire improvements in reporting complexity, performance speed, and app configurations.

Ease of Deployment and Customer Service: Oracle CRM offers a straightforward deployment process and responsive customer service, facilitating a user-friendly experience. Salesforce Sales Cloud entails longer setup but provides comprehensive support for long-term satisfaction.

Pricing and ROI: Oracle CRM is seen as cost-effective with a quicker ROI and reasonable setup costs. Salesforce Sales Cloud requires a higher initial investment but delivers greater long-term returns, justifying its value.

To learn more, read our detailed Oracle CRM vs. Salesforce Sales Cloud Report (Updated: December 2024).

Buyer's Guide

Oracle CRM vs. Salesforce Sales Cloud

December 2024

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Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

113

Ranking in other categories

Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Oracle CRM is 3.5%, down from 5.1% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.1%, up from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very simple."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"We are able to take back control of our client sales information and analyze it for the future to improve."

"The product is straightforward to set up. There's no difficulty."

"The most valuable feature of Oracle CRM is the organization it provides."

"It is a stable solution."

"It has a wide variety of use cases."

More Oracle CRM pros

"The most valuable features are the reporting and the custom codes."

"The product is very fast and responsive. There's no lag time when you are on the platform."

"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."

"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."

"Suitable for all sizes of organizations."

"The solution is stable."

"The reporting features are useful."

"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."

More Salesforce Sales Cloud pros

Cons

"I'd like to see more feature enhancements."

"With Oracle CRM, people report some usual downtime and frequent outages."

"The performance could be better."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"The initial setup is complex, it could be improved to be more simplified."

More Oracle CRM cons

"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."

"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."

"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."

"Sales Cloud could improve in areas such as AI integration, particularly for templates."

"The solution's scalability has some limitations."

"The scalability could improve by a small amount."

"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."

"The product lacks to offer some AI capabilities."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"The solution is expensive."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The licensing is on a yearly basis."

"The product's pricing is manageable and flexible."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The product’s pricing is very high."

More Oracle CRM pricing and cost advice

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"Price-wise, the product does not fall under the category of cheaply priced products."

"The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive."

"Salesforce Sales Cloud is an expensive solution."

"Implementation and add-ons may be additional costs."

"The licensing fees are reasonable."

"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."

"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

11%

Government

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

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What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 37% of the time

SAP CRM vs Oracle CRM

Compared 37% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 33% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 32% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Vlocity vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Oracle CRM

December 2024

Download Oracle CRM product report

Buyer's Guide

Salesforce Sales Cloud

November 2024

Download Salesforce Sales Cloud product report

Also Known As

Market2Lead

Sales Cloud, SFDC, Salesforce

Learn More

Oracle

Video not available

Salesforce

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle CRM vs. Salesforce Sales Cloud

December 2024

Free Report: Oracle CRM vs. Salesforce Sales Cloud

Find out what your peers are saying about Oracle CRM vs. Salesforce Sales Cloud and other solutions. Updated: December 2024.

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