Oracle CRM vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Salesforce is ranked #1 with an average rating of 8.2. Oracle holds a 3.2% mindshare in CRM, compared to Salesforce’s 9.3% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,471 Views
1,135 Comparison Views

89% willing to recommend

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,494 Views
2,901 Comparison Views

94% willing to recommend

Oracle CRM

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Salesforce Sales Cloud are key players in the CRM category, each offering distinct advantages in their respective areas. While Oracle excels in industry-specific solutions and integration with its ERP, Salesforce is favored for its flexibility and extensive ecosystem of third-party applications.

Features: Oracle CRM offers comprehensive integration with Oracle ERP solutions, modular offerings that reduce complexity, and robust financial services tools. Salesforce Sales Cloud provides strong sales automation, a flexible platform, and a vast ecosystem of third-party apps that enhance productivity.

Room for Improvement: Oracle CRM needs to improve its usability, UI, and integration with modern mobile and social technologies. Salesforce Sales Cloud should focus on simplifying its interface, reducing complexity, and improving cost-effectiveness while streamlining third-party integration.

Ease of Deployment and Customer Service: Oracle CRM offers a variety of deployment options, supporting on-premise and hybrid cloud environments, though customer support can vary. Salesforce Sales Cloud is primarily cloud-based, providing easy deployment and excellent support, albeit with potentially higher service costs.

Pricing and ROI: Oracle CRM's pricing is high due to its extensive functionality and integration value with other Oracle products. Salesforce also has premium pricing, justified by its flexibility and breadth of features, delivering significant ROI through enhanced sales efficiencies and analytics.

To learn more, read our detailed Oracle CRM vs. Salesforce Sales Cloud Report (Updated: March 2025).

Buyer's Guide

Oracle CRM vs. Salesforce Sales Cloud

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (1st)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Oracle CRM is 3.2%, down from 4.3% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.3%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is scalable."

"The reporting features are valuable."

"It is a stable solution."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"The most valuable feature of Oracle CRM is the organization it provides."

More Oracle CRM pros

"The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality."

"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."

"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."

"Contact records are most valuable."

"The product is very fast and responsive. There's no lag time when you are on the platform."

"The reporting features are useful."

"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."

"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."

More Salesforce Sales Cloud pros

Cons

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The cost can be a bit more expensive compared to other options."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"The solution's mobile app needs to be enriched with more functionalities in the future."

More Oracle CRM cons

"The solution is secure. However, they could always improve on security."

"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."

"It could have a more user-friendly interface."

"Salesforce must build some connectors and features to make integrations easier."

"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."

"We prefer using local solutions like RD Station in Brazil due to pricing considerations."

"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."

"I would like to see licensing fees reduced in the next release."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The solution is expensive."

"It is not cheap. It is more suitable for big companies."

"There are licenses needed to use this solution and they are managed by our product team."

"The licensing is on a yearly basis."

"The cost of a license with support is slightly higher than a regular license."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The product's pricing is manageable and flexible."

More Oracle CRM pricing and cost advice

"It's expensive, storage being the most costly aspect."

"Not the cheapest"

"The price is fair."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"The licensing fees are reasonable."

"Price-wise, the product does not fall under the category of cheaply priced products."

"Implementation and add-ons may be additional costs."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

University

12%

Government

11%

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 34% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

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Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 30% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 30% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Siebel CRM vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Oracle CRM

March 2025

Download Oracle CRM product report

Buyer's Guide

Salesforce Sales Cloud

March 2025

Download Salesforce Sales Cloud product report

Also Known As

Market2Lead

Sales Cloud, SFDC, Salesforce

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle CRM vs. Salesforce Sales Cloud

March 2025

Free Report: Oracle CRM vs. Salesforce Sales Cloud

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