Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.
An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.
Integrated Sales Supervisor at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
2024-07-09T13:27:28Z
Jul 9, 2024
We use the on-prem solution as per company's regulations. The UI and the feel are very old. And maybe the end users need too much skills and training to get work on it. But after some sort of training period, users can work on it easily. But it's not that good on GUI, like the new Oracle system on the cloud. So, I would like to see the UI improved and more automated reporting that doesn't require customization from our side.
Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial. If I'm reaching out to a retail food company, I could request the solution to conduct research and provide me with the name and contact information of the marketing director
Architect at a insurance company with 1,001-5,000 employees
Real User
Top 20
2023-11-03T12:19:53Z
Nov 3, 2023
Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration to create small pieces of software and for its deployment on Kubernetes or any other cloud service platforms are areas with shortcomings. The product has a little bit of a problem with its UI area. The product's UI lags, and with all the new technologies, it is not quick enough to adopt them. Overall, it's a good product, but on the UI side, it could be redesigned with a different JavaScript framework.
Projects and Applications Management at a government with 1-10 employees
Real User
Top 10
2023-10-09T06:36:26Z
Oct 9, 2023
Oracle does not look after its products. There are no new releases of Siebel. Fusion CRM lacks a lot of functionalities. Oracle CRM has become less functional than before. We have a lot of customization. We want to avoid customizations and go with a straightforward process. It’s complex to customize the tool. We need expert resources. Even if the resources are good, bugs are found. It takes a lot of time to face the challenges.
Customization is an area in the solution that takes too much time. So, it needs to be improved. Also, the upgrades related to customization are another problem.
I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork. When it comes to eCommerce, I'm very interested in it because I will be responsible for the implementation this time, and I would like this feature included in Oracle CRM for on-prem and not just for the Cloud. The solution's cost can be reduced to be more competitive.
CRM /CX Business Analyst, Solutions Consultant & PM
Real User
2022-06-08T07:16:17Z
Jun 8, 2022
In service, especially in contracts and with Field Service with integration with the spare parts, installment, and so on, spare management, in the second level is in sales, it could be a bit better. I don't find much improvement in marketing. They moved the improvements to cloud deployment for marketing. I'd like to see more feature enhancements. For marketing, for example, I'd like to see integration with the general ledger enhancement. They already have the layout, however, they didn't put the functionality into it so far. For marketing, I want to have the marketing SMS campaign, and not have to customize all that from the beginning. I'd like to see everything integrated with social media. We'd like it to be easier to integrate any third-party app that we want - and not just Oracle apps. I'd like to see integration with Salesforce, Microsoft, SAP, etc.
Unemployed at a manufacturing company with 51-200 employees
Real User
2022-04-06T11:59:32Z
Apr 6, 2022
The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees
Real User
2021-07-04T10:52:47Z
Jul 4, 2021
Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Real User
2021-01-30T00:42:17Z
Jan 30, 2021
It's a good product but the are some performance issues. The performance can be improved. The initial setup is complex, it could be improved to be more simplified.
In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic. For example, in some cases, you need to develop your own formulas which are not easy to do. Another future addition that would help us is for this solution to have the ability to add more locations as ERP allows.
Junior Consultant at a consultancy with 11-50 employees
Real User
2020-11-19T10:59:14Z
Nov 19, 2020
The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.
An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.
We use the on-prem solution as per company's regulations. The UI and the feel are very old. And maybe the end users need too much skills and training to get work on it. But after some sort of training period, users can work on it easily. But it's not that good on GUI, like the new Oracle system on the cloud. So, I would like to see the UI improved and more automated reporting that doesn't require customization from our side.
Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial. If I'm reaching out to a retail food company, I could request the solution to conduct research and provide me with the name and contact information of the marketing director
Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration to create small pieces of software and for its deployment on Kubernetes or any other cloud service platforms are areas with shortcomings. The product has a little bit of a problem with its UI area. The product's UI lags, and with all the new technologies, it is not quick enough to adopt them. Overall, it's a good product, but on the UI side, it could be redesigned with a different JavaScript framework.
Oracle does not look after its products. There are no new releases of Siebel. Fusion CRM lacks a lot of functionalities. Oracle CRM has become less functional than before. We have a lot of customization. We want to avoid customizations and go with a straightforward process. It’s complex to customize the tool. We need expert resources. Even if the resources are good, bugs are found. It takes a lot of time to face the challenges.
The configuration requires a lot of technical intervention.
We noticed that sometimes it can be slow, and then we have to refresh the whole system. That is something that can be worked on.
The product is complicated to use for new users.
Customization is an area in the solution that takes too much time. So, it needs to be improved. Also, the upgrades related to customization are another problem.
The cost can be a bit more expensive compared to other options.
I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork. When it comes to eCommerce, I'm very interested in it because I will be responsible for the implementation this time, and I would like this feature included in Oracle CRM for on-prem and not just for the Cloud. The solution's cost can be reduced to be more competitive.
Oracle CRM can improve integration and performance. In an upcoming release, they should focus on mobile functionality.
In service, especially in contracts and with Field Service with integration with the spare parts, installment, and so on, spare management, in the second level is in sales, it could be a bit better. I don't find much improvement in marketing. They moved the improvements to cloud deployment for marketing. I'd like to see more feature enhancements. For marketing, for example, I'd like to see integration with the general ledger enhancement. They already have the layout, however, they didn't put the functionality into it so far. For marketing, I want to have the marketing SMS campaign, and not have to customize all that from the beginning. I'd like to see everything integrated with social media. We'd like it to be easier to integrate any third-party app that we want - and not just Oracle apps. I'd like to see integration with Salesforce, Microsoft, SAP, etc.
This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable.
The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.
The user interface and performance could be better.
The data visualization should be better in Oracle CRM.
Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.
It's a good product but the are some performance issues. The performance can be improved. The initial setup is complex, it could be improved to be more simplified.
In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic. For example, in some cases, you need to develop your own formulas which are not easy to do. Another future addition that would help us is for this solution to have the ability to add more locations as ERP allows.
The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.