Oracle CRM vs SAP CRM comparison

Oracle and SAP are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.5, while SAP is ranked #4 with an average rating of 7.9. Oracle holds a 3.6% mindshare in CRM, compared to SAP’s 12.3% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,654 Views
1,284 Comparison Views

89% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,755 Views
3,169 Comparison Views

83% willing to recommend

Oracle CRM

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and SAP CRM are strong competitors in the CRM market. Oracle CRM gains an edge due to its pricing advantages and robust customer support, whereas SAP CRM is favored for offering extensive features suitable for complex business environments.

Features: Oracle CRM provides efficient automation capabilities, integration options, and user-friendly workflows. SAP CRM offers advanced analytics, superior customization abilities, and supports complex business requirements. While Oracle CRM facilitates seamless processes, SAP CRM is better suited for enterprises needing extensive flexibility.

Room for Improvement: Oracle CRM could improve reporting and enhance its mobile platform. Enhancements in customization options could also benefit users. SAP CRM faces challenges with system speed and implementation complexity while needing an intuitive user interface.

Ease of Deployment and Customer Service: Oracle CRM offers an easy deployment process and proactive customer service. SAP CRM provides comprehensive support, yet the deployment may be complex and time-consuming.

Pricing and ROI: Oracle CRM is perceived to have reasonable setup costs, delivering notable ROI. SAP CRM incurs higher initial costs yet justifies them with long-term benefits, particularly for feature-intensive environments.

To learn more, read our detailed Oracle CRM vs. SAP CRM Report (Updated: October 2024).

Buyer's Guide

Oracle CRM vs. SAP CRM

October 2024

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Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle CRM is 3.6%, down from 5.3% compared to the previous year. The mindshare of SAP CRM is 12.3%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Shreyas K M S

Systems Architect at NetApp

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"Oracle CRM is a stable solution."

"CRM's performance is good, we've never faced any issues with it."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"The most important feature is the ability to assign a plan using the manual close function."

"It has a wide variety of use cases."

"We are able to take back control of our client sales information and analyze it for the future to improve."

More Oracle CRM pros

"The solution is highly scalable."

"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."

"The primary use case for us is lead creation and data management."

"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."

"It was comfortable setting up the tool."

"The platform is highly scalable."

"The solution is easy to use."

"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."

More SAP CRM pros

Cons

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"The cost can be a bit more expensive compared to other options."

"I would like to see the UI improved ."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"The product is complicated to use for new users."

More Oracle CRM cons

"SAP must provide a demo system for the customers."

"The product's pricing could be better."

"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."

"The tool's installation on the cloud takes time, but it should be easier. One transaction takes around one to one and a half hours."

"CRM is costlier than its competitors."

"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."

"There is no scope for integration because SAP does not allow any personal integration."

"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."

More SAP CRM cons

Pricing and Cost Advice

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"Compared to alternative solutions Oracle CRM is expensive."

"The product's pricing is manageable and flexible."

"The licensing is on a yearly basis."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The solution is expensive."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"It is not cheap. It is more suitable for big companies."

More Oracle CRM pricing and cost advice

"The licensing model for SAP CRM is customer-based."

"The pricing from SAP is good but it takes time to realize the investment."

"The company has seen an increase in revenue."

"There is a license required to use SAP CRM."

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"There is a license required for the solution and most of my clients purchase an annual license."

"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

University

10%

Government

Computer Software Company

12%

Manufacturing Company

10%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 34% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

Amdocs CRM vs Oracle CRM

Compared 4% of the time

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Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 29% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Zoho CRM vs SAP CRM

Compared 9% of the time

monday.com vs SAP CRM

Compared 4% of the time

More SAP CRM Competitors

Product Reports

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Oracle CRM

November 2024

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Buyer's Guide

SAP CRM

October 2024

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Also Known As

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Oracle

SAP

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CRM vs. SAP CRM

October 2024

Free Report: Oracle CRM vs. SAP CRM

Find out what your peers are saying about Oracle CRM vs. SAP CRM and other solutions. Updated: October 2024.

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