SAP CRM vs Zoho CRM comparison

SAP and Zoho are both solutions in the CRM category. SAP is ranked #4 with an average rating of 7.9, while Zoho is ranked #5 with an average rating of 8.2. SAP holds a 12.7% mindshare in CRM, compared to Zoho’s 3.6% mindshare. Additionally, 83% of SAP users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

SAP CRM

Read 43 SAP CRM reviews

3,779 Views
3,197 Comparison Views

83% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,996 Views
1,272 Comparison Views

88% willing to recommend

SAP CRM

Zoho CRM

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Executive SummaryUpdated on Oct 8, 2024

SAP CRM and Zoho CRM compete in the customer relationship management category. SAP CRM has the upper hand in integration capabilities and is better suited for large enterprises, whereas Zoho CRM is favored for its user-friendly design and adaptability across industries.

Features: SAP CRM includes robust data analytics, seamless integration with other SAP products, and advanced functionalities. Zoho CRM offers customizable modules, ease of use, and flexibility across various business sectors.

Room for Improvement: SAP CRM can be complex, often requiring a steep learning curve and high IT support dependency. Zoho CRM needs more sophisticated automation, improved reporting features, and enhanced analytics capabilities.

Ease of Deployment and Customer Service: SAP CRM often requires extensive time and expert assistance to deploy due to its sophisticated infrastructure. Zoho CRM offers a faster deployment process with substantial customer support, ensuring quick issue resolution.

Pricing and ROI: SAP CRM involves higher setup costs with significant long-term returns, suitable for large enterprises. Zoho CRM provides competitive pricing and attractive ROI for smaller businesses due to cost-effective packages and quicker financial benefits.

To learn more, read our detailed SAP CRM vs. Zoho CRM Report (Updated: December 2024).

Buyer's Guide

SAP CRM vs. Zoho CRM

December 2024

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Categories and Ranking

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of SAP CRM is 12.7%, up from 9.4% compared to the previous year. The mindshare of Zoho CRM is 3.6%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Shreyas K M S

Systems Architect at NetApp

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Compared to other systems, SAP CRM has been reliable, stable, and cost-effective for us."

"We get very good support from SAP."

"The platform is highly scalable."

"It provides innovative ideas for implementation."

"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."

"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."

"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."

"The primary use case for us is lead creation and data management."

More SAP CRM pros

"There are many features that capture customer data."

"The solution is always stable."

"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"

"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

"I am impressed with the product's information on customers."

"Zoho CRM integrates easily with customer service workflows."

"The product is customizable."

"It is customizable. We have customized the CRM according to our needs."

More Zoho CRM pros

Cons

"In terms of stability, there are some latency issues."

"The tool's installation on the cloud takes time, but it should be easier. One transaction takes around one to one and a half hours."

"SAP must provide a demo system for the customers."

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."

"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."

"I think what needs to be improved is the solution for Brazil's organization."

More SAP CRM cons

"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."

"The chatbot feature is not very intelligent and lacks AI capabilities."

"We'd like the solution to be less expensive."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"Zoho could be more user friendly by improving the UI of the interface."

"The mobile application is a little complicated and could be simplified."

"The solution can improve by having a policy that allows us to integrate with the cloud."

"Certain functions have occasional performance issues."

More Zoho CRM cons

Pricing and Cost Advice

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"SAP CRM is an expensive product."

"Every user needs to have a license."

"The licensing model for SAP CRM is customer-based."

"There is a license required for the solution and most of my clients purchase an annual license."

"There is a license required to use SAP CRM."

"We pay for the license yearly."

More SAP CRM pricing and cost advice

"Zoho CRM is an expensive tool."

"Its price is lower than the other software."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"The licensing is the subscription, where we pay $50 per month per user."

"We consider it a good value and found it to be cost-effective."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

10%

Government

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 28% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 9% of the time

monday.com vs SAP CRM

Compared 5% of the time

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monday.com vs Zoho CRM

Compared 15% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 7% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

SAP CRM

November 2024

Download SAP CRM product report

Buyer's Guide

Zoho CRM

November 2024

Download Zoho CRM product report

Learn More

SAP

Zoho

Overview

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

SAP CRM vs. Zoho CRM

December 2024

Free Report: SAP CRM vs. Zoho CRM

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