SAP CRM vs Zoho CRM comparison

SAP and Zoho are both solutions in the CRM category. SAP is ranked #4 with an average rating of 7.9, while Zoho is ranked #5 with an average rating of 8.2. SAP holds a 12.3% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 83% of SAP users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

SAP CRM

Read 43 SAP CRM reviews

3,755 Views
3,169 Comparison Views

83% willing to recommend

Zoho CRM

Read 50 Zoho CRM reviews

3,079 Views
1,288 Comparison Views

88% willing to recommend

SAP CRM

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

SAP CRM and Zoho CRM compete in the customer relationship management category. SAP CRM has the upper hand in integration capabilities and is better suited for large enterprises, whereas Zoho CRM is favored for its user-friendly design and adaptability across industries.

Features: SAP CRM includes robust data analytics, seamless integration with other SAP products, and advanced functionalities. Zoho CRM offers customizable modules, ease of use, and flexibility across various business sectors.

Room for Improvement: SAP CRM can be complex, often requiring a steep learning curve and high IT support dependency. Zoho CRM needs more sophisticated automation, improved reporting features, and enhanced analytics capabilities.

Ease of Deployment and Customer Service: SAP CRM often requires extensive time and expert assistance to deploy due to its sophisticated infrastructure. Zoho CRM offers a faster deployment process with substantial customer support, ensuring quick issue resolution.

Pricing and ROI: SAP CRM involves higher setup costs with significant long-term returns, suitable for large enterprises. Zoho CRM provides competitive pricing and attractive ROI for smaller businesses due to cost-effective packages and quicker financial benefits.

To learn more, read our detailed SAP CRM vs. Zoho CRM Report (Updated: October 2024).

Buyer's Guide

SAP CRM vs. Zoho CRM

October 2024

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Categories and Ranking

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of SAP CRM is 12.3%, up from 9.3% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Shreyas K M S

Systems Architect at NetApp

May 25, 2022

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

Jun 6, 2023

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

"The initial setup of SAP CRM was simple."

"The product integrates with third-party tools easily."

"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."

"It provides innovative ideas for implementation."

"We get very good support from SAP."

"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."

"SAP CRM's most valuable at a branch level."

More SAP CRM pros

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

"The most valuable feature of Zoho CRM is its ease of use."

"For the most part, the solution is stable."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"The platform has a valuable lead qualification feature."

"I am impressed with the product's information on customers."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

More Zoho CRM pros

Cons

"They should improve the design to make it more appealing to users."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

"In terms of stability, there are some latency issues."

"They could improve the product's analytics and reporting capabilities. Additionally, they could enhance its web interface speed."

"In the future, machine learning and artificial intelligence functionality need to be included."

"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."

"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."

"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."

More SAP CRM cons

"This solution needs a more user-friendly interface."

"We would like to always email users as soon as any new features are launched."

"The support is not quite good."

"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."

"The MCR capabilities have some limitations."

"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."

"I have issues with the tool's scalability."

More Zoho CRM cons

Pricing and Cost Advice

"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."

"SAP CRM costs approximately a couple of thousand a month."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"The product is expensive."

"Every user needs to have a license."

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"The company has seen an increase in revenue."

"The product is costly."

More SAP CRM pricing and cost advice

"Compared to other CRMs, it is very cheap."

"The licensing is the subscription, where we pay $50 per month per user."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"Its price is lower than the other software."

"Zoho CRM is available at a fairly average price"

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

11%

Government

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

Microsoft Dynamics CRM vs SAP CRM

Compared 34% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 30% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 8% of the time

monday.com vs SAP CRM

Compared 4% of the time

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monday.com vs Zoho CRM

Compared 18% of the time

Bitrix24 vs Zoho CRM

Compared 11% of the time

Odoo vs Zoho CRM

Compared 7% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

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Product Reports

Buyer's Guide

SAP CRM

October 2024

Download SAP CRM product report

Buyer's Guide

Zoho CRM

October 2024

Download Zoho CRM product report

Learn More

SAP

Zoho

Overview

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

SAP CRM vs. Zoho CRM

October 2024

Free Report: SAP CRM vs. Zoho CRM

Find out what your peers are saying about SAP CRM vs. Zoho CRM and other solutions. Updated: October 2024.

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