Assistance Mnager at Sistem Global Danışmanlık A.Ş.
Real User
Top 5
2024-04-05T11:19:00Z
Apr 5, 2024
Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.
What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those.
We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling.
I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM.
Associate Vice President & Head-ITS at a pharma/biotech company with 1,001-5,000 employees
Consultant
2022-01-25T15:46:45Z
Jan 25, 2022
The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform.
The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.
I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
The solution integrates with other SAP modules, allowing for seamless...
Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.
SAP is very easy to use.
The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.
The platform is highly scalable.
The product integrates with third-party tools easily.
SAP CRM is very fast, providing accurate information and good results.
It was comfortable setting up the tool.
It provides innovative ideas for implementation.
The solution is highly scalable.
SAP CRM's most valuable at a branch level.
The most valuable feature for me is the flexibility to consolidate the products.
We like that this solution has made our whole accounting function paperless.
The solution assists us in identifying what to send, what to offer, and what customers are buying.
Its scalability is good.
Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.
What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those.
We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling.
SAP CRM has a good performance.
The initial setup of SAP CRM was simple.
I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM.
SAP CRM is a scalable solution.
The stability is good.
We get very good support from SAP.
The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform.
When we are using SAP CRM we receive more accurate results than using any other CRM system.
The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.
SAP CRM integrates well with SAP ERP which is useful.
The solution is stable.
I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales.