I rate the overall product a nine out of ten. The only problem is that the customer cannot describe exactly what they need. When we deliver it, they say that it should have been like this or like that, so we have to make changes to the results.
SAP CRM is a legal product and very useful. I cannot recommend SAP CRM. I recommend Cisco because It's easy to use. Overall, I rate the solution an 8 out of 10.
Senior Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
2024-02-07T08:40:07Z
Feb 7, 2024
We use the solution to manage our customer content. We also manage the bidding, invoice, and time submission with SAP CRM. There is some integration between SAP CRM and other systems, which is very complicated and difficult to understand. Overall, I rate SAP CRM a five out of ten.
I rate SAP CRM a ten out of ten. I advise others to go ahead to use this technology. It is beneficial for the environment. It provides innovative ideas for implementation. It will save a lot of money in the future.
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm with 11-50 employees
Real User
Top 5
2023-08-03T11:02:10Z
Aug 3, 2023
Compared to Salesforce, HubSpot, or anything else, the solution is not good. We are a 150-year-old company with 400,000 employees worldwide. SAP as a company has a certain trust that it commands regarding the availability and functionalities and the ability to support the highly complex enterprise use cases that we have. There are 200 to 400 other units globally within our company. Each of them has their own requirements from SAP CRM. They could be using it differently than what we are using it for. HubSpot or Salesforce should do the job if you need services for a big company. If you're a small company, just go blindly to HubSpot. I prefer Salesforce or HubSpot over SAP. I recommend Salesforce for large companies above a billion dollars in revenue. HubSpot is the right choice for a company with less than a hundred million in revenue. Overall, I rate the solution a four out of ten.
Internal Controls, Risk and Access Management Officer at NCBA Group
Real User
Top 20
2023-06-21T13:04:00Z
Jun 21, 2023
I would definitely recommend using SAP CRM because it is an assistant that improves efficiency and responsiveness. Overall, I would rate the solution ten out of ten.
I rate the solution an eight out of ten. The solution is good, but the user interface could be more intuitive. It's a good tool because in the same software, in the ERP, you have a CRM and all the administration, documents and policies in the same product. So you can use and make maintenance and support in the same platform, that's very good, that's fine. So it isn't easy to find this integration solution.
I'm an SAP consultant. The solution is good, and if a client was looking into it, I would compare it to others in the market and recommend what was best for the client according to their environment. Sometimes CRM is the right solution. Sometimes it may not be. I'd rate CRM a seven out of ten.
We are a customer and end-user. I have very good experience with SAP CRM. It is a globally acceptable product. I would rate the solution nine out of ten.
My company is using SAP CRM, particularly its pilot version. In my company, SAP CRM is used internally by a dedicated team of customer service officers that handle and operate the business. Internally, forty to fifty people use SAP CRM, but in terms of the customer base of my company, five hundred thousand people use the solution. My rating for SAP CRM is eight out of ten.
I rate SAP CRM nine out of 10. My advice to potential SAP CRM users is to have a plan. You need to do the proper planning before implementing a CRM. It's crucial to internally gather all the business requirements that must be migrated. For example, the sales teams might have CRM data for their campaigns, and different teams will use this CRM for data forecasting, etc. Whenever any company wants to implement CRM, they need business insights about their company to understand how to leverage this product. Sometimes the company might not use all the available features, but they don't know it. It's best to work with SAP when you're deciding. They will do all the evaluations and guide you on implementing the product. You should take advantage of professional services like CRM consultants and infrastructure architects.
If a company wants to change from SAP CRM it is very difficult. They would need to train hundreds of employees. They will be stuck with SAP CRM. My clients use this solution for their HR system, payroll, leave the system, and invoicing system, and everything is linked to SAP CRM only. My clients will soon to SAP HANA or maybe SAP cloud. I would recommend SAP CRM. I rate SAP CRM an eight out of ten.
I would recommend this solution for large industries. If the company is small to medium-sized, I would recommend Salesforce. I rate SAP CRM an eight out of ten.
Associate Vice President & Head-ITS at a pharma/biotech company with 1,001-5,000 employees
Consultant
2022-01-25T15:46:45Z
Jan 25, 2022
For an SAP ERP customer, SAP CRM should be a natural choice. Because of the out-of-the-box integration feature, you need not put too much effort to integrate these two platforms. This is the single most important factor for considering SAP CRM. You can easily integrate the cloud CRM, as well as on-premises SAP CRM. It also has all the required and standard features of CRM functionality. I would rate it an eight out of 10.
I would advise others to first clearly understand the business needs and have a good design or a good project. Only after that, they should begin the implementation. I would rate it a nine out of 10.
SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds new leads and opportunities faster.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
The solution integrates with other SAP modules, allowing for seamless...
Overall, I rate the solution a ten out of ten.
I rate the overall product a nine out of ten. The only problem is that the customer cannot describe exactly what they need. When we deliver it, they say that it should have been like this or like that, so we have to make changes to the results.
Overall, I rate the solution a seven out of ten.
SAP CRM is a legal product and very useful. I cannot recommend SAP CRM. I recommend Cisco because It's easy to use. Overall, I rate the solution an 8 out of 10.
We use the solution to manage our customer content. We also manage the bidding, invoice, and time submission with SAP CRM. There is some integration between SAP CRM and other systems, which is very complicated and difficult to understand. Overall, I rate SAP CRM a five out of ten.
I rate SAP CRM a seven out of ten.
I recommend the tool to others. Overall, I rate the product a ten out of ten.
I would recommend SAP CRM to other users. Overall, I rate SAP CRM a seven out of ten.
It's easy to use if it has a good interface. Overall, I would rate the solution a nine out of ten.
I rate SAP CRM a ten out of ten. I advise others to go ahead to use this technology. It is beneficial for the environment. It provides innovative ideas for implementation. It will save a lot of money in the future.
Compared to Salesforce, HubSpot, or anything else, the solution is not good. We are a 150-year-old company with 400,000 employees worldwide. SAP as a company has a certain trust that it commands regarding the availability and functionalities and the ability to support the highly complex enterprise use cases that we have. There are 200 to 400 other units globally within our company. Each of them has their own requirements from SAP CRM. They could be using it differently than what we are using it for. HubSpot or Salesforce should do the job if you need services for a big company. If you're a small company, just go blindly to HubSpot. I prefer Salesforce or HubSpot over SAP. I recommend Salesforce for large companies above a billion dollars in revenue. HubSpot is the right choice for a company with less than a hundred million in revenue. Overall, I rate the solution a four out of ten.
I would definitely recommend using SAP CRM because it is an assistant that improves efficiency and responsiveness. Overall, I would rate the solution ten out of ten.
Overall, I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.
We would rate this solution an eight out of ten.
I rate the solution an eight out of ten. The solution is good, but the user interface could be more intuitive. It's a good tool because in the same software, in the ERP, you have a CRM and all the administration, documents and policies in the same product. So you can use and make maintenance and support in the same platform, that's very good, that's fine. So it isn't easy to find this integration solution.
I'm an SAP consultant. The solution is good, and if a client was looking into it, I would compare it to others in the market and recommend what was best for the client according to their environment. Sometimes CRM is the right solution. Sometimes it may not be. I'd rate CRM a seven out of ten.
We are a customer and end-user. I have very good experience with SAP CRM. It is a globally acceptable product. I would rate the solution nine out of ten.
My company is using SAP CRM, particularly its pilot version. In my company, SAP CRM is used internally by a dedicated team of customer service officers that handle and operate the business. Internally, forty to fifty people use SAP CRM, but in terms of the customer base of my company, five hundred thousand people use the solution. My rating for SAP CRM is eight out of ten.
I rate SAP CRM nine out of 10. My advice to potential SAP CRM users is to have a plan. You need to do the proper planning before implementing a CRM. It's crucial to internally gather all the business requirements that must be migrated. For example, the sales teams might have CRM data for their campaigns, and different teams will use this CRM for data forecasting, etc. Whenever any company wants to implement CRM, they need business insights about their company to understand how to leverage this product. Sometimes the company might not use all the available features, but they don't know it. It's best to work with SAP when you're deciding. They will do all the evaluations and guide you on implementing the product. You should take advantage of professional services like CRM consultants and infrastructure architects.
If a company wants to change from SAP CRM it is very difficult. They would need to train hundreds of employees. They will be stuck with SAP CRM. My clients use this solution for their HR system, payroll, leave the system, and invoicing system, and everything is linked to SAP CRM only. My clients will soon to SAP HANA or maybe SAP cloud. I would recommend SAP CRM. I rate SAP CRM an eight out of ten.
We are migrating to SAP HANA. I would not recommend SAP CRM. I rate SAP CRM a six out of ten.
I would recommend this solution to others. I rate SAP CRM an eight out of ten.
I would recommend this solution for large industries. If the company is small to medium-sized, I would recommend Salesforce. I rate SAP CRM an eight out of ten.
I rate this solution eight out of 10.
We recommend SAP because we have experience with it on a global level. I would rate this solution a ten out of ten.
For an SAP ERP customer, SAP CRM should be a natural choice. Because of the out-of-the-box integration feature, you need not put too much effort to integrate these two platforms. This is the single most important factor for considering SAP CRM. You can easily integrate the cloud CRM, as well as on-premises SAP CRM. It also has all the required and standard features of CRM functionality. I would rate it an eight out of 10.
I recommend SAP CRM price be reduced, it is a problem for companies to be able to afford it. I rate SAP CRM a seven out of ten.
I would advise others to first clearly understand the business needs and have a good design or a good project. Only after that, they should begin the implementation. I would rate it a nine out of 10.
This product does not have a future roadmap so we decided to decommission it and move to another solution. I rate this solution three out of 10.
I would recommend this solution to others. I rate SAP CRM a seven out of ten.
The solution overall is quite good. I'd rate the solution eight out of ten.
SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds new leads and opportunities faster.