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Odoo vs Zoho CRM comparison

Odoo and Zoho are both solutions in the CRM category. Odoo is ranked #7 with an average rating of 8.1, while Zoho is ranked #5 with an average rating of 8.2. Odoo holds a 3.8% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 96% of Odoo users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.
Odoo
Read 34 Odoo reviews
  • 881 Views
  • 684 Comparison Views
96% willing to recommend
Zoho CRM
Read 50 Zoho CRM reviews
  • 3,079 Views
  • 1,288 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Odoo and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Odoo vs. Zoho CRM Report (Updated: October 2024).
Buyer's Guide
Odoo vs. Zoho CRM
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.0
Odoo's customer service is rated average, with mixed experiences and varying support depending on version and region.
No sentiment score available
 

Room For Improvement

Sentiment score
4.9
Odoo needs enhancements in customization, reporting, support, scalability, integrations, costs, mobile apps, and lacks industry-specific features.
No sentiment score available
 

Scalability Issues

Sentiment score
7.6
Odoo is highly scalable, adaptable for various user numbers, and integrates easily but may need technical expertise for complex sectors.
No sentiment score available
 

Setup Cost

No sentiment score available
Odoo offers a cost-effective ERP solution for SMBs with flexible subscription pricing, despite initial setup costs, compared to competitors.
No sentiment score available
 

Stability Issues

Sentiment score
8.2
Odoo offers stable performance with minimal technical issues, suitable for small to medium enterprises with infrequent updates needed.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
Odoo's versatility, extensive module integration, and cost-effective, browser-based access make it ideal for smaller organizations.
No sentiment score available
 

Categories and Ranking

Odoo
Ranking in CRM
7th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
ERP (10th)
Zoho CRM
Ranking in CRM
5th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
Opportunity Management (3rd), Sales Force Automation (3rd)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Odoo is 3.8%, up from 0.9% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

NaveedUddin - PeerSpot reviewer
A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications
Our country, Pakistan, seems to have limited support compared to other regions. Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country. There is room for improvement in their mobile app. While it is generally user-friendly, it frequently encounters glitches and issues and I suggest that the mobile application be enhanced in future updates to make it more interactive and reliable.
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Yogesh Kumar Mali - PeerSpot reviewer
A highly stable solution that allows customization and data sharing
We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
11%
Educational Organization
9%
Comms Service Provider
7%
Educational Organization
82%
Computer Software Company
3%
Financial Services Firm
2%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Odoo?
The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...
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What is your experience regarding pricing and costs for Odoo?
The pricing is competitive and highly cost-effective. Odoo provides an affordable and flexible service.
See all answers
What needs improvement with Odoo?
I would like to see Odoo provide specific solutions dedicated to mid-sized and large enterprises. Having multiple versions tailored to certain sectors would greatly benefit us. Also, there is a lac...
See all answers
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
See all answers
What is your experience regarding pricing and costs for Zoho CRM?
The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.
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What needs improvement with Zoho CRM?
The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...
See all answers
 

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Compared 8% of the time
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Compared 2% of the time
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Compared 18% of the time
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Compared 12% of the time
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Compared 6% of the time
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Compared 5% of the time
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Product Reports

Buyer's Guide
Odoo
November 2024
Odoo reportDownload Odoo product report
Buyer's Guide
Zoho CRM
October 2024
Zoho CRM reportDownload Zoho CRM product report
 

Learn More

Odoo
Zoho
 

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

 

Sample Customers

Information Not Available
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Buyer's Guide
Odoo vs. Zoho CRM
October 2024
Free Report: Odoo vs. Zoho CRM
Find out what your peers are saying about Odoo vs. Zoho CRM and other solutions. Updated: October 2024.
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