Pipedrive vs Zoho CRM comparison

Pipedrive and Zoho are both solutions in the CRM category. Pipedrive is ranked #17 with an average rating of 8.1, while Zoho is ranked #5 with an average rating of 8.2. Pipedrive holds a 0.8% mindshare in CRM, compared to Zoho’s 3.6% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

961 Views
292 Comparison Views

78% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,996 Views
1,272 Comparison Views

88% willing to recommend

Pipedrive

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Zoho CRM and Pipedrive compete in the CRM solutions category. Pipedrive seems to have an upper hand in user satisfaction due to its intuitive features, while Zoho CRM offers comprehensive options that some users find superior despite Pipedrive's ease of use.

Features: Zoho CRM is known for customizable modules, robust automation capabilities, and a broad toolset. Pipedrive focuses on straightforward pipeline management, simplicity, and ease of navigation, making it ideal for users seeking efficiency in sales processes.

Room for Improvement: Zoho CRM faces challenges with complex workflow configurations, occasional performance lags, and a steep learning curve for users. Pipedrive has limitations in reporting tools, less flexibility in automation, and could improve customization options to meet detailed user insights.

Ease of Deployment and Customer Service: Zoho CRM's setup can be challenging, but it offers comprehensive support resources. Pipedrive benefits from quicker deployment due to a clean setup process. Customer support reviews show Zoho provides diverse support channels, while Pipedrive is appreciated for efficient problem resolution.

Pricing and ROI: Zoho CRM offers competitive pricing and considerable ROI for feature-rich plans. Pipedrive, while perceived as higher in cost, delivers a return on investment with faster user adoption and reduced setup costs. Zoho offers better value through deep functionality, whereas Pipedrive justifies its pricing with streamlined operations.

To learn more, read our detailed Pipedrive vs. Zoho CRM Report (Updated: November 2024).

Buyer's Guide

Pipedrive vs. Zoho CRM

November 2024

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Categories and Ranking

Pipedrive

Ranking in CRM

17th

Ranking in Opportunity Management

5th

Ranking in Sales Force Automation

6th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (6th)

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

3rd

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Pipedrive is 0.8%, down from 1.1% compared to the previous year. The mindshare of Zoho CRM is 3.6%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The most valuable feature is the ability to create timelines and custom fields."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The initial setup is straightforward."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The solution is very stable."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"It is a stable platform."

More Pipedrive pros

"I am impressed with the product's information on customers."

"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"

"There are many features that capture customer data."

"There's no installation required."

"The whole forecasting and pipeline management is very good."

"Zoho CRM's best feature is its reporting."

"The most valuable feature of Zoho CRM is its ease of use."

"The user interface, especially the dashboard, offers good navigation."

More Zoho CRM pros

Cons

"Reporting capabilities of the solution could be improved."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"New features sometimes seem bolted on rather than being smooth."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"You must pay more if you need an additional feature."

"The platform could be even more robust."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

More Pipedrive cons

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

"Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective."

"The support is not quite good."

"There should be easy access to feature recommendations in the solution"

"Zoho could be more user friendly by improving the UI of the interface."

"I would like to see more integrations and customization options in the next release."

"The solution's feature for forecast has limitations."

"The integration should be more user-friendly."

More Zoho CRM cons

Pricing and Cost Advice

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"As of now, the pricing and value are quite good."

"We pay $1000 a month for the tool."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The product is expensive but provides valuable services."

"Pipedrive is relatively more affordable than other solutions."

"The solution is affordable."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

More Pipedrive pricing and cost advice

"The licensing is the subscription, where we pay $50 per month per user."

"We consider it a good value and found it to be cost-effective."

"There is an annual license."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"The product costs $35 per user per year."

"It is around $1000 a month."

"The basic plan has changed from $15 to $25 or $30."

"Its price is lower than the other software."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

66%

Computer Software Company

Government

Manufacturing Company

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

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Product Reports

Buyer's Guide

Pipedrive

December 2024

Download Pipedrive product report

Buyer's Guide

Zoho CRM

November 2024

Download Zoho CRM product report

Also Known As

PipelineDeals

No data available

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Pipedrive

Zoho

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Pipedrive vs. Zoho CRM

November 2024

Free Report: Pipedrive vs. Zoho CRM

Find out what your peers are saying about Pipedrive vs. Zoho CRM and other solutions. Updated: November 2024.

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See our Pipedrive vs. Zoho CRM report.

See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.