Pipedrive vs Zoho CRM comparison

Pipedrive and Zoho are both solutions in the CRM category. Pipedrive is ranked #17 with an average rating of 8.1, while Zoho is ranked #5 with an average rating of 8.2. Pipedrive holds a 0.8% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

1,089 Views
299 Comparison Views

78% willing to recommend

Zoho CRM

Read 50 Zoho CRM reviews

3,079 Views
1,288 Comparison Views

88% willing to recommend

Pipedrive

Zoho CRM

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Executive SummaryUpdated on Oct 8, 2024

Zoho CRM and Pipedrive compete in the CRM solutions category. Pipedrive seems to have an upper hand in user satisfaction due to its intuitive features, while Zoho CRM offers comprehensive options that some users find superior despite Pipedrive's ease of use.

Features: Zoho CRM is known for customizable modules, robust automation capabilities, and a broad toolset. Pipedrive focuses on straightforward pipeline management, simplicity, and ease of navigation, making it ideal for users seeking efficiency in sales processes.

Room for Improvement: Zoho CRM faces challenges with complex workflow configurations, occasional performance lags, and a steep learning curve for users. Pipedrive has limitations in reporting tools, less flexibility in automation, and could improve customization options to meet detailed user insights.

Ease of Deployment and Customer Service: Zoho CRM's setup can be challenging, but it offers comprehensive support resources. Pipedrive benefits from quicker deployment due to a clean setup process. Customer support reviews show Zoho provides diverse support channels, while Pipedrive is appreciated for efficient problem resolution.

Pricing and ROI: Zoho CRM offers competitive pricing and considerable ROI for feature-rich plans. Pipedrive, while perceived as higher in cost, delivers a return on investment with faster user adoption and reduced setup costs. Zoho offers better value through deep functionality, whereas Pipedrive justifies its pricing with streamlined operations.

To learn more, read our detailed Pipedrive vs. Zoho CRM Report (Updated: November 2024).

Buyer's Guide

Pipedrive vs. Zoho CRM

November 2024

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Categories and Ranking

Pipedrive

Ranking in CRM

17th

Ranking in Opportunity Management

5th

Ranking in Sales Force Automation

6th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Local Government CRM (6th)

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

3rd

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Pipedrive is 0.8%, down from 1.2% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The usability of the solution is its valuable feature."

"It is a stable platform."

"The most valuable feature is the ability to create timelines and custom fields."

"The solution is very stable."

"The solution is pretty easy to use and intuitive."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

More Pipedrive pros

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"Zoho CRM integrates easily with customer service workflows."

"I like Zoho CRM's automatic lead assignment and automated workflows."

"There are many features that capture customer data."

"The solution has an efficient notification feature."

More Zoho CRM pros

Cons

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"Reporting capabilities of the solution could be improved."

"The product is expensive."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"The platform could be even more robust."

More Pipedrive cons

"I'm not sure that there is scalability potential for enterprises."

"The product's scalability and stability need improvement."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

"We would like to always email users as soon as any new features are launched."

"The chatbot feature is not very intelligent and lacks AI capabilities."

"The customization options for roles in Zoho CRM are currently limited."

"The support is not quite good."

"I have issues with the tool's scalability."

More Zoho CRM cons

Pricing and Cost Advice

"We pay $1000 a month for the tool."

"The price of Pipedrive has been reasonable."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive is relatively more affordable than other solutions."

"As of now, the pricing and value are quite good."

"The solution is affordable."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

More Pipedrive pricing and cost advice

"Zoho CRM is available at a fairly average price"

"We pay for an annual license to use this solution."

"We consider it a good value and found it to be cost-effective."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"The solution has standard pricing plans."

"Zoho CRM is an expensive tool."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

66%

Computer Software Company

Government

Manufacturing Company

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

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Product Reports

Buyer's Guide

Pipedrive

November 2024

Download Pipedrive product report

Buyer's Guide

Zoho CRM

November 2024

Download Zoho CRM product report

Also Known As

PipelineDeals

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Pipedrive

Zoho

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Pipedrive vs. Zoho CRM

November 2024

Free Report: Pipedrive vs. Zoho CRM

Find out what your peers are saying about Pipedrive vs. Zoho CRM and other solutions. Updated: November 2024.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.