Pipedrive Reviews

Name: Pipedrive
Brand: Pipedrive
Rating: 4.1 (13 reviews)

4.1 out of 5

13 reviews
78% willing to recommend

211 followers

What is Pipedrive?

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

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Pipedrive is the #5 ranked solution in top Opportunity Management solutions, #6 ranked solution in top Local Government CRM solutions, #6 ranked solution in top Sales Force Automation solutions, and #17 ranked solution in top CRM solutions. PeerSpot users give Pipedrive an average rating of 8.2 out of 10. Pipedrive is most commonly compared to monday.com: Pipedrive vs monday.com. Pipedrive is popular among the midsize enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 66% of all views.

Helped 816,406 peers since 2012

Featured reviews

Vykintas Arlauskas

CTO, Retal Group at RETAL

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Willem Lambrechts

Managing Director at Drebbel

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Louie Lee

Co-Founder & Product Director Executive at AppUnion

Pipedrive reduced our workload by enabling us to automate many daily tasks. When you do things the traditional way, it's hard to generate a proposal, sales quotation, sales order, etc. You can create a template in Pipedrive to make it easier, so it's less hassle to generate and send documents. The e-signature feature makes it effortless to go paperless and do everything electronically.

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Pipedrive mindshare

Product category:

As of November 2024, the mindshare of Pipedrive in the CRM category stands at 0.8%, down from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Valuable Features

The most valuable features of Pipedrive are its flexibility with data structures and the ability to define custom fields. Users appreciate the ease of use and the ability to apply filters and automation.

The reporting and insights feature is highly valued, as it helps with managing sales activities and improving the sales cycle. The solution's easy customization and user interface make it accessible to users of all skill levels.

The Kanban-style view upon logging in is highlighted as a standout feature, allowing users to easily track their progress.

"The solution is very stable."
"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."
"The most valuable feature is the ability to create timelines and custom fields."

Room for Improvement

The form builder in Pipedrive has some shortcomings and could be improved. It lacks essential functionalities found in other software, such as the ability to segment people in automation and the ability to prevent sign-ups without a corporate email.

The solution should have more automation options and better segmentation in forms. Pipedrive is doing well in terms of web cybersecurity and integration with other tools, but integration with ERP systems may pose a challenge. The integration service could be more intelligent and user-friendly, possibly through the use of artificial intelligence.

The pricing package for additional features could be improved, with varying license levels and more inclusive pricing options. Pipedrive could be more efficient and transparent in managing sales team activities and results. The documentation could be more qualified and comprehensive, as there are misunderstandings and difficulties in reporting.

The solution could also improve in terms of easiness of integration with other solutions and reporting capabilities.

"New features sometimes seem bolted on rather than being smooth."
"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."
"The product is expensive."

ROI

ROI of Pipedrive is good in terms of time making selling and lead tracking easier. Pipedrive provides good value for the money as it offers additional functions such as a document solution with e-signature and document generation, which would typically cost around $50 per user monthly.

Pricing

Pipedrive offers different plans and additional features like LeadBooster and PowerApps. The pricing is considered quite good, especially for a normal company, although it may be expensive for startups.

Compared to other options, Pipedrive is seen as a cost-effective choice with more flexibility in terms of functions.

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."
"The product is expensive but provides valuable services."
"Pipedrive is relatively more affordable than other solutions."

Popular Use Cases

The primary use case of Pipedrive is as a CRM tool for capturing leads, managing campaigns, sending emails, organizing pipelines, and supporting sales activities. It is used for daily sales activities, forecasting, KPIs, and following up on deals and leases.

Pipedrive handles deal management, sales arrangements, monitoring, and workflow automation. It covers the entire sales chain from lead generation to closing. It is used in conjunction with WhatsApp for daily communication, and customer information from various sources is automatically fed into Pipedrive for tracking deals.

The basic version of Pipedrive is used for tracking deals.

Service and Support

The service and support of Pipedrive is highly praised by users. They rate the technical support as excellent, with fast and responsive responses. Users have found the support team to be helpful in addressing feature inquiries and implementation-related questions.

Deployment

The users generally find the initial setup and deployment of Pipedrive to be easy and straightforward.

The solution is deployed on the cloud, and users simply need to register and start using it without worrying about the technical aspects. The deployment process usually takes one or two afternoons, and only one person is required for deployment.

There is no need for maintenance, and the implementation is simple, depending on the customers' level of involvement.

Some customers handle the configuration and setup themselves, while others rely on the IT team or implementation services for assistance.

Scalability

Pipedrive is considered highly scalable. It is currently being used by companies of various sizes, ranging from startups on up. The solution is praised for its ability to easily accommodate more users, although it may not be suitable for very large enterprises like Apple or Tesla, where Salesforce or HubSpot might be more appropriate.

Stability

Pipedrive is highly stable and reliable. Some users have mentioned a slight refreshing delay when colleagues make changes, yet there have been no bugs or glitches reported.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pipedrive Buyer's Guide for additional reliable information.