We compared Monday.com and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"The solution is more of a streamlined Slack."
"With multiple team members working on multiple fast-moving briefs, tasks, and projects - often remotely and in different timezones - Monday.com has become our reliable source of truth to oversee and manage everything that's going on."
"The ability to attach files to boards and truly make it collaborative is the most important aspect of the solution."
"The solution offers the simplicity of use with no need for 'experts' to build a suitable product for us (like Salesforce does, for example)."
"It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks."
"The automations are fantastic for rewarding progress."
"The feature which I found most valuable is the "My Work" section."
"The notification system is well done."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The most valuable feature is the ability to create timelines and custom fields."
"It is a stable platform."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The initial setup is straightforward."
"The solution is pretty easy to use and intuitive."
"It's very flexible and we can really fit it into our business model."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"I often find it difficult to keep track of all the projects I am involved in."
"It would be nice to have more custom automation and also to simplify some steps to better manage a team and a workload for projects."
"I do wish that admins could edit everything, no matter who created a post/board/subitems, etc."
"The only thing that I would change, and I'm not sure if this is part of the settings that need to be fixed by the user itself, not by the admin, is that sometimes it would be convenient to make your own categories, and it makes it difficult to constantly go and talk to my boss to get them."
"Opening up a task and adding content/updates could be a little more organized visually."
"The pricing is a bit steep, and it's built on tiers rather than incremental users (not ideal for a small company that's adding people slowly)."
"Email notifications from Monday.com can sometimes not lead to the relevant update I am being notified about, which can be frustrating."
"The user communication aspect could be improved."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"The platform could be even more robust."
"The automation process is challenging."
"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."
"The product is expensive."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"You must pay more if you need an additional feature."
monday.com is ranked 3rd in CRM with 222 reviews while Pipedrive is ranked 15th in CRM with 12 reviews. monday.com is rated 9.4, while Pipedrive is rated 8.2. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo, whereas Pipedrive is most compared with Apollo.io and Real Estate CRM. See our Pipedrive vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
