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ServiceNow Strategic Portfolio Management vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Users cite improved efficiency, productivity, and ROI from monday.com, emphasizing time savings, reduced costs, and enhanced collaboration.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management delivers high ROI through streamlined planning, enhanced decision-making, and application consolidation for mature organizations.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
 

Customer Service

Sentiment score
7.5
monday.com offers efficient support with fast, friendly service, though chat improvements and technical issue resolutions are suggested.
Sentiment score
6.8
ServiceNow's support is generally positive, with some noting delays; training and documentation aid but needs vary.
They have knowledgeable teams across all levels.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
8.0
monday.com is highly scalable, adaptable to various business scales, but requires planning for optimal user role and workflow management.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management excels in scalability and adaptability, supporting diverse companies and departments, ideal for larger enterprises.
 

Stability Issues

Sentiment score
7.9
Monday.com is a dependable platform with quick issue resolution and consistent stability, despite occasional minor connectivity issues.
Sentiment score
8.1
ServiceNow Strategic Portfolio Management is highly stable and reliable, with minor slowness during updates and customizable features.
 

Room For Improvement

Users want improved UX, board limits, integration, customization, performance, mobile functionality, and extensive project management in monday.com.
ServiceNow SPM struggles with complexity, pricing, UI, integration, and lacks intuitive features, hindering user experience and satisfaction.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
Making the product more cost-beneficial would help more organizations consider investing in it.
 

Setup Cost

Monday.com pricing varies, appealing to small teams, but enterprise plans are costly; users suggest starting with basic packages.
ServiceNow Strategic Portfolio Management is costly, with variable pricing and additional fees, suitable for large enterprises' needs.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
 

Valuable Features

Monday.com streamlines workflows with automation, integrations, and customization, enhancing productivity and collaboration across diverse project environments.
ServiceNow Strategic Portfolio Management excels with integration, flexible project management, and cost tracking, enhancing strategic decision-making and goal alignment.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
 

Categories and Ranking

monday.com
Ranking in Project Portfolio Management
1st
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
226
Ranking in other categories
CRM (3rd), Project Management Software (1st), Marketing Management (3rd), Opportunity Management (1st)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
Enterprise Agile Planning Tools (5th)
 

Mindshare comparison

As of March 2025, in the Project Portfolio Management category, the mindshare of monday.com is 6.1%, down from 6.5% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 12.7%, down from 13.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

Jaikishan Daryanani - PeerSpot reviewer
C level has visibility into the entire timeline and status of an initiative, and real-time reporting saves work
It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable. monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes. Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well. Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data. There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start. And even if you want to create a new project, it's still pretty simple and a matter of a few seconds.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
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Top Industries

By visitors reading reviews
Educational Organization
66%
Computer Software Company
4%
Financial Services Firm
4%
Manufacturing Company
3%
Financial Services Firm
16%
Manufacturing Company
12%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
The need for a stable connection is critical as there are network issues that slow our processes down. Additionally, the synchronization feature is not functioning optimally.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
It's a bit costly currently. Efforts are being made to explore cost-benefit measures for investing in it.
What needs improvement with ServiceNow Strategic Portfolio Management?
There is always scope for improvement. As of now, making the product more cost-beneficial would help more organizations consider investing in it.
 

Also Known As

DaPulse
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about ServiceNow Strategic Portfolio Management vs. monday.com and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.